Good location, friendly but limited service, unimaginative food but great free wifi coverage. Small fitness room and a small terrace to enjoy the sun. Twenty minutes walk from the walls of the Old City.More
Good location, friendly but limited service, unimaginative food but great free wifi coverage. Small fitness room and a small terrace to enjoy the sun. Twenty minutes walk from the walls of the Old City.MoreShow less
Thank you for choosing the Ambassador Hotel for your recent stay in Jerusalem. We appreciate you taking the effort to providing feedback, as we view it as integral to improving our services. Your positive comments is sincerely appreciated, which will act as a motivation for our team.
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at the Ambassador Hotel.
Rooms vary, can sometimes be too small .. There is not kettle, tea, nor coffee in your room... Neither at the dinner buffet - whoch is acceptable, but the worst of all the hotels thus far .. Though their desert is great.
Dont expect speedy service either, you may hae to call more than once to get something ...
Thank you for taking the time to write a review on the Ambassador Hotel . Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We have passed your comments onto the team and we hope to be of service to you in the future.
Again, thank you for feedback and we look forward to welcoming you back soon.
They have very poor service. You cannot get a drinks of water at the hotel after 11pm. They double charged me for the room and then after demanding my refunded, left me short on the credit card transactions fees. The food is sub standard to say the least and service is from very disinterested staff who can be quite rude. I would avoid this location. The area where the hotel is located has had more than its fare share of attacks on women.
We do wish to thank you for bringing this to our attention and we assure you that we have addressed it with all departments and personnel. We have informed our accounting department, to which we are assured that they have taken the necessary steps to remedy this situation and fixed our original error by refunding the credit card transaction fees. On behalf of the Ambassador Hotel, we do hope that this gesture will go some way in apologizing for the problem you reported.
Your feedback is important to us and we will definitely use it to assist us in fine tuning our operation so that this does not reoccur. We were extremely sorry to know that you did not receive our normally high standards of service.
On a different note, we have had about thousands of female visitors and never complained or referred to the issue you mentioned. Besides, our hotel is located in the consulate district in the Sheikh Jarrah neighborhood.
This neighborhood in particular has a unique texture, people of different religions, from all over the world, have set their homes in Sheikh Jarrah as it is safe and thriving of life.
Should you ever come back to Jerusalem, we encourage you to give us another change to be of service!
Have been very pleased with my stay at the Ambassador. Very good value for money.
Staff are extremely friendly and helpful. Rooms are well-equipped, and the attention to detail by housekeeping was commendable. Free wifi was in general ok, but inconsistent.
Enjoyed the half-board package- when I wasn't obliged to eat from the buffet trough with the package tour groups. The buffet breakfast and dinner that they provide to the masses was underwhelming- very bland, and simply not appealing. The food available in the restaurant is very good.
Thank you kindly for sharing your experience of the Ambassador Hotel. We are glad that you enjoyed our spacious, clean rooms, friendly staff and convenient location. We are delighted to hear that the housekeeping department was helpful, we will be sure to share your comments with them.
We apologize that our buffet-style meals were not to your liking. We will pass your comments onto our chef. We hope to be of service to you in the future.
We stayed at the Ambassador 4 years ago while looking for an apartment & ended our posting by staying there again. A super friendly hotel with amazing staff & clean comfortable rooms. Our go to place in Jerusalem for sure!
Thank you for choosing to stay with us at the Ambassador Hotel. We are extremely pleased that you enjoyed your visit and that we are now your hotel of choice when visiting Jerusalem again.
We are looking forward to your next visit and wish you the best in your business and personal endeavors.
We thank you again for your continued patronage.
I stayed here back in March and told my guide I would not stay any other place and so glad I did stayed here ever time I was in Jerusalem my last trip. every room was clean and cozy. I will stay there again.
Thank you for taking the time to post your review and share your experience with us. We do appreciate that you chose our hotel for your stay.
We are glad that you enjoyed our spacious, clean rooms. The hotel offers 115 spacious rooms, many with balconies with a beautiful view overlooking the Old City.
Thank you again for your comments and we anticipate your next stay with us!