For reasons I do not fully understand, Israeli hotel prices are still artificuially high. It appears they are doing great business. Unfortunately, some of the hotels doing great business do not deserve their success, and this one is a prime example.
The room rate was $220 which was very expensive. I had a basic room which was acceptable had the price been $110. It was clean enough, but shabby and badly in need of refurbishment.
We arrived late (after midnight) and the front desk staff and check in were fine. I had asked for an extra bed and this had been dealt with.
We were getting up to meet people at breakfast in the hotel. Unfortunately, the shower did not work properly. The fixed shower head would only deliver cold water and it was leaking, slightly, as well. The moveable handheld shower head did manage to deliver hot water, but it was leaking too and so there was water everywhere. We were in a hurry so we put down some towels, showered and got down to breakfast.
It was a buffet, at least that is what it was supposed to be. The food was poor. It was as if somebody had decided they no longer cared. The hot food was left to get cold in inadequate heating. The bread choice was one type of roll and one loaf. There were plentiful salads but some had seen better days. There was nobody tidying up the food area. The coffee first delivered was cold.
Incidentally, the gym is poor. The opening hours were not great, either.
At checkout I complained. The clerk said there was nothing she can do. (Apparently front desk staff have no authority to give credits, etc, in case they give away too much...) The on call manager was firm and resolute. It was too late to do anything about it now. That, as you may appreciate, is a summary. I told him that it was obvious the problem with the shower was long standing but he was not interested. In fact, he was not interested in anything I said. The word 'sorry' did not pass his lips. He, also, was not prepared to do anything for me.
The bottom line is that I did not need, or necessarily want, money off. I wanted to see a bit of customer care; a bit of customer service. But there was none. The impression - which, regrettably, seems to be a truism - is that the management do not care. So, you had a bad experience in our hotel? Tough.
There will be people who will get through a stay at this hotel and it will seem fine. (Though I would like to know what they thought of the prices.) But, based on my experience, if there's a problem, do not expect them to care about you.
I won't be going back there and neither will any of my family. Do yourselves a favour and stay away.
- Official Description (provided by the hotel):
- The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more less
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- Also Known As:
- Dan Panorama Jerusalem Hotel Jerusalem
- Jerusalem Dan Panorama Hotel
- Dan Panorama Hotel Jerusalem