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“Enjoyable experience”

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Dan Panorama Jerusalem
Ranked #22 of 99 Hotels in Jerusalem
Certificate of Excellence
Shreveport, Louisiana
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyable experience”
Reviewed April 17, 2014

Just returned from a ten day stay at the Dan Panorama in Jerusalem. It was a wonderful experience. The staff was great, the food was delicious and the location couldn't be better - about equal distance to Old City and Ben Yehuda. Also near the YMCA. We especially enjoyed the Carmel lounge. It was such a nice place to unwind at the end of a long day. The food and drinks were just what we needed and we enjoyed meeting others from around the world. Ibrahim, the director, couldn't have been more attentive to everyone's needs and was very helpful to us. Over all, it was a very good choice and we would certainly do it all again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, April 23, 2014
Dear Susie P,

Thank you so much for your lovely feedback regarding your recent stay with us, here at the Dan Panorama Jerusalem; it means the world to us that we helped in making your trip to Jerusalem as memorable as it should be.
It is always a delight to hear when someone so appreciated our helpful staff, location and food.

Looking forward to welcoming you back next opportunity; as such should you desire, join our e-Dan club for extra benefits throughout the chain.
Until the next time,
regards,
Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2014

The Dan Panortma Jerusalem is an excellent hotel and has been completely refurbished.
The rooms were very comfortable and the food was first class. The staff too were very good.
We will definitely return in the future..

Room Tip: There is plenty or rooms to choose from - it really depends whether you like being at the top or low...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mervyn_tilley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, April 28, 2014
Dear Suzrn54,

Thank you for taking the time to share your thoughts following your recent stay with us, we're always delighted to hear from our guests. Thank you for your kind compliments regarding the room and location. Dan hotels this year became the first luxury brand hotel chain in Israel to introduce free wifi in all of our hotels. The management however, are always listening to our valued guest and we will make sure your comments are heard. Delighted to hear that you loved the location and it was one of the reasons you chose the hotel.
Thanking you once again and looking forward to welcome you back for another memorable vacation,
best regards,
Natalie Shalom
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 15, 2014 via mobile

We booked a two night stay with our baby girl. Some parts of the hotel are going through renovation which nobody bothered to mention when we booked.

Part of these renovations turn out to include the central air-conditioning system which meant the entire hotel is either cooled or heated, according to what the hotel management decides. While nights in Jerusalem might get cold, our particular room was terribly hot both during the night and day.

We were offered a fan and a maintenance guy opened up the window which turned out to be a bad idea during the night as the street below was awfully noisy and parties with loud music took place just across it. We didn't get any sleep. Our baby girl in the worn down crib we got didn't get any sleep either. Or a shower, since we didn't get a cork with her bath.

Another thing that didn't help our sleep was that the mini-bar fridge was installed in a tiny closet near our bed, making tremendous amounts of noise without even keeping the stuff inside cold.

For our a second night we were offered by Natalie the customer relations manager another room with the same A/C turned on heating only and facing another part of the street which we didn't want to try.

What turned out to be extremely helpful to our decision to leave was the maintenance guy who opened up the window the day before. When we passed by him on our way to breakfast he asked us gloating how did we sleep with open window.

Shame that for 330 USD a night in low-season nobody cares to tell you all that when you book, or offer any compensation when you checkout early sleepless and bitter...

Stayed March 2014, traveled with family
Helpful?
2 Thank AmirHatayar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, April 29, 2014
Dear AmirHatayar,

Thank you for taking the time to share your experiences with us; it is through guest feedback from which we are able to develop our services.
Our team are trained to make every effort to help the guests at any opportunity, so it is a regret to hear if a guest feels that they have been let down. While a little late to rectify for you this time, I can assure you we have taken on board your comments in a bid to ensure of no further re-occurrences of this nature; thank you for highlighting this to us.
Your somewhat frustrating experience does not seem to be in line with the usual standards we strive to achieve throughout Dan Hotels and we are always disappointed to hear when a guest feels that we have fallen short; since you enjoyed our location, we'd hope to have another opportunity to welcome you back to show you we can do so much better, once our renovations are complete.
With thanks and kind regards,
Natalie Shalom
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level 6 Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 12, 2014

We are traveling with Globus tours "fascinating Isreal"

You are close to everything
ATM In hotel and nearby

Supermarket up the street less then a block away

Staff very pleasant and helpful.

Free wifi but very slow
I upgraded to $10 Canadian per 24 hours.
Little improvement.

Room was clean and comfortable.
Being on a tour group did not have tome to try any of the other facilities.

Can not beat the location

We loved the food

Room Tip: Wifi Very slow, using an apple device? Turn off Siri and Bluetooth. A bit of an improvement
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riorouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, April 29, 2014
Dear Shelley H,

Thank you so much for your lovely feedback regarding your recent stay with us, here at the Dan Panorama Jerusalem. I am delighted to hear that you loved the location, pleasant, helpful team and the lovely food.
We'd love to welcome you back and just advise to join our e-Dan members club for great discounts and deals throughout the chain.
Until the next time,
Regards,
Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 10, 2014

Great hotel, greal location. The staff was helpful and very nice.Very good service.
The traklin: food is boring and the same all the time... variety of drinks and exellent service.
The bed was very comferteble. The bathroom was fantastic

Room Tip: high floor
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zehava811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
natalie s, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, November 17, 2014
DearZehava811,

Thank you so much for your feedback regarding your stay with us, here at the Dan Panorama Jerusalem. I am delighted to hear that you enjoyed the hotel, staff, Location and good service.
Sorry that you did not enjoy the Executive lounge.
We'd love to welcome you back,
Until the next time,
Regards,
Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheney, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 10, 2014

We stayed 6 nights at this hotel and were very pleased with our room. We booked through Orbitz so got a small room on the 3rd floor. The two twin King bed was just that...two twins pushed together to form a larger bed. We had free bottled water and chocolates waiting for us when we checked in but didn't have the evening bed turn down service. The breakfast buffet was OK, lots of cheeses, fish, eggs and made to order pancakes, waffles or omelets along with lots of pastries and breads. The location was great. Walking distance to the Old City or a cheap cab ride. Staff was very friendly and helpful. Only down side was when tour groups arrived and checked out. Small, small elevators and only three of them. We would probably choose this hotel again but have no plans to return to Israel.

Room Tip: Be sure to check the size of your room. Third floor had a lot of street noises.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzrn54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
natalie s, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, November 17, 2014
Dear Suzm54,

Thank you so much for choosing the Dan Panorama Jerusalem and for your feedback regarding your stay; it is through comments from our guests that we are able to monitor and develop our offering.

We're always delighted when guests make the most of the great location and enjoy the hotel amenities. I would like to add that the hotel had six elevators for the guests.


We will look forward to welcoming you back should your travels bring you back our way.

With best regards,

Natalie Shalom

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed April 10, 2014

A great hotel in the heart of the city. My wife and I stayed for 3 nights, on arrival I found all staff to be very helpful, room was very good with a massive ensuit, all things considered this hotel is spotless. Breakfast was grand and worth the price. The Old city is a 15 minute walk one way and the Ben yehuda/Jaffa st. 15 minutes the other way,the first station is also a 10 minute walk away. Got a taxis from airport. Ben yehuda is a very busy street, we asked for a room away from the noise and got a side room and never heard a thing. If you are looking for a very good hotel in the centre of Jerusalem the Dan panorama ticks all boxes

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johncolins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, April 28, 2014
Dear Johncolins,

Thank you so much for your lovely review following your recent stay with us, here at the Dan Panorama Jerusalem; it means the world to us that we helped in making your trip to Jerusalem as memorable as it should be, from the helpful staff, grand breakfast, location to the spotless and quiet room.
It is always a delight to hear when someone so appreciated our helpful staff and amazing breakfasts.
Looking forward to welcoming you back next opportunity; as such should you desire, join our e-Dan club for extra benefits every day during stay.
Until the next time,
regards,
Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dan Panorama Jerusalem

Property: Dan Panorama Jerusalem
Address: 39 Keren ha-Yesod, Jerusalem 9418823, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Jerusalem
#13 Business Hotel in Jerusalem
#15 Family Hotel in Jerusalem
#19 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Dan Panorama Jerusalem 4.5*
Number of rooms: 292
Official Description (provided by the hotel):
The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more   less 
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Also Known As:
Dan Panorama Jerusalem Hotel Jerusalem
Jerusalem Dan Panorama Hotel
Dan Panorama Hotel Jerusalem

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