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“with mixed emotions.....”

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Dan Panorama Jerusalem
Ranked #22 of 101 Hotels in Jerusalem
Certificate of Excellence
Haifa, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“with mixed emotions.....”
Reviewed August 4, 2013

i have stayed at dan panorama jerusalem 5 days during 21-25 July 2013 - on a seminar for engeenirs in my company.
my room on the 9th floor was little bit clasrofobic but very clean,silence and very good a.c
breakfest was great with ample choises.
dinner was so so and not a good value for money
public areas very clean
pool very tiny and full of noisy kids
location was good
beware of the old part which is not renovated
beware of rooms on the lower floors - noisy ( cars traffic and a.c. units )

Room Tip: beware of the old part which is not renovated beware of rooms on the lower floors - noisy ( cars tr...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David_S293982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, August 18, 2013
Dear David S293982,

Thank you so much for taking the time to let us know of your experiences; we're delighted that you enjoyed the hotel's location and the great breakfast. While a little too late to rectify for you this time, your comments with regards to the rooms have been taken on board for attention; thank you for highlighting this to us.

with thanks

Natalie Shalom
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Toronto, Canada
Level 5 Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 4, 2013

The best of the Dan P's we stayed at in Israel - attentative staff and location was walking distance to everything the city has to offer. Also, breakfast was very good and room was very comfortable. Roof top pool is small but pleasant to sit at after a day of sightseeing. Will stay again

Room Tip: ask for room with a balcony as some do have them and it makes a difference, especially in the morni...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, August 18, 2013
Dear dan6789,

Thank you so much for taking the time to post your lovely review of your recent stay with us, here at Dan Panorama Jerusalem; your kind attention to the attentative staff and our location details means the world to us.
It always gives me great pleasure to hear when guests enjoy their time with us.
Thanking you personally and on behalf of all of us and looking forward to welcoming you back sometime soon.

With regards,

Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 5 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 3, 2013

We stayed there for 5 days in total. The thing that annoyed me most is the cleaning quality of the room. Every day when you came back to the hotel room hoping to take a good shower, you started to notice the hairs are still all over the place on the floor. Once I even found two long hairs in the newly replaced towels and I almost fainted. Another annoying thing is the bath tub setting with a half glass panel trying to stop the water which is completely useless. So, you will easily end up with a whole wetting floor (if not wetting toilet and mirrors). So in the morning you will still step on a soaking wet floor mat... One of our tour mates even have the washing basin falling off to the floor while he was washing clothes in the basin. Seems like the design really has some fundamental issues.

This was the first hotel which i saw the TV is not in front of the bed but at the side of the bed - what a unique design!

Food ... after the first night already felt bored and we had to eat 4 consecutive mornings and nights. Choice is kind of limited and boring. During our stay is the Jewish Sabbath day so it is an experience to get into the sabbath lift (by mistake of cos). Nothing will happen no matter how hard you press the buttons. It will just go straight to the top floor.. I was so scared so i just got out right away to change lifts. So many Jewish stayed in this hotel during the sabbath day and it was quite noisy as not sure they are having party or what.

Hotel location is perfect though as it is within walking distance to the Temple Mount and it is quite nice to walk around the hotel at night.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harmomimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, August 6, 2013
Dear Harmomimi,

Thank you for taking the time to review your experiences; it is always through guest feedback from which we are able to develop our services.
Your somewhat frustrating experience does not seem to be in line with the usual standards we strive to achieve throughout Dan Hotels and we are always disappointed to hear when a guest feels that we have fallen short; we have been sure to take on board your comments for further discussion and attention; thank you for highlighting these areas to us.

We'd hope to have the opportunity to welcome you back when we can show you we can do so much better.

With Kind regards,

Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2013 via mobile

We stayed at the hotel for 4 nights. Everything was lovely! It all started with welcoming reception team. Everything we asked for -restaurants booking, sites directions was done within minutes and went along with a smile! Our room was clean and nice, breakfast was outstanding! I really have to say that the staff at the hotel made our stay!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bergerruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, August 6, 2013
Dear Bergerruth,

Thank you so much for your lovely feedback following your recent stay with us, here at the Dan Panorama Jerusalem; it means the world to us that we helped in making your trip to Jerusalem memorable.
Throughout the hotel, it is our constant aim to ensure the comfort and enjoyment of all our guests, so I will be sure to share your kind words with the whole team as it is comments such as these that make it all worthwhile.
Looking forward to welcoming you back next opportunity; as such should you desire, join our e-dan club for extra benefits throughout the chain.
With regards,
Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level 5 Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 2, 2013

The only issue we found with the hotel the front desk staff did not really know English very well. As a result, some of the hotel from desk staff were unable to give directions anywhere and they appeared not to know the area at all. The rooms were ok and the hotel is in a great location. The breakfast was very nice and the pool area was quite nice too. The cost for internet was extremely high but they did have free, convenient parking! We were able to walk everywhere from the hotel, it really is in an amazing location.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, August 6, 2013
Dear Rosalie L,

Thank you for taking the time to share your experiences; it is always great to get such feedback from our guests.
We're all so delighted that you enjoyed your time with us and that any minor downfalls didn't deter from an enjoyable vacation. We'll be sure to share your pleasure with the team and work on the more constructive comments made.
Sincerely looking forward to welcome you back at the next opportunity, as such, we advise to join the e-dan club for direct discounts and deals across the chain.
With kind regards,

Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayonne, New Jersey
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 1, 2013

For the price the Dan Panorama is okay. A nice hotel, but the biggest problem with the establishment is THE MANAGER. As has been mentioned in several other reviews on this site, it's very difficult to get the attention of the reception personnel. In fact, the hotel is known for having the worst front desk in town. That's due entirely to the hotel's manager who, in his attempt to cut corners, has saddled his receptionists with many duties besides those normally associated with the front desk of a supposed top rate hotel. I'm currently sitting in the lobby of the establishment and I'm watching as customers are being ignored as the employees answer the hotel's incoming phone calls, bark instructions on Nextel phones, and other associated duties. It's clear that cutting corners is not working well for this facility.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, August 6, 2013
Dear Evan E,

Thank you for taking the time to share your thoughts; it is always through feedback from our guests that enable us to learn how to better our offerings.
It is always with regret if a guest leaves us anything less than 100% satisfied and your somewhat frustrating experience does not seem to be in line with the usual standards we strive to achieve throughout Dan Hotels. We can assure you, service throughout the hotel is of utmost importance to our team and management alike, so we have been sure to take on board your comments for further discussion and attention; thank you for highlighting this area to us.

We'd hope to have the opportunity to welcome you back when we can show you we can do so much better.

With Kind regards,

Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syosset, New York
Level 5 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 31, 2013

The Dan Panorama is a little dated. Breakfast is remarkably generous and some of the front desk personnel are very helpful - if you can get their attention. We were on the 4th floor. I don't know if it is the same for other floors, but we had to insert our card key to turn on the lights and air. Free internet was available only in the lobby. I was very surprised that internet connections were not readily available in Israel. Free internet is available down the street at the Y (which actually looked like the more interesting place to stay.) I suspect that some of the front desk personnel were actually security. The front guards were impressively careful.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bschinagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, August 6, 2013
Dear bschinagle,

Thank you so much for sharing your feedback regarding your recent stay with us; it is throug feedback such as this that enables us to monitor and develop our services.
We're delighted that you seemed to overall enjoy your stay with us and thank you for the more constructive comments made.
Our team work hard to ensure the comfort and satisfaction of all our guests so we'll be sure to pass on your kind words of their efforts and work on improvements for the future.
Sincerely looking forward to welcome you back,
with best regards,
Natalie Shalom
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dan Panorama Jerusalem

Property: Dan Panorama Jerusalem
Address: 39 Keren ha-Yesod, Jerusalem 9418823, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Jerusalem
#13 Business Hotel in Jerusalem
#15 Family Hotel in Jerusalem
#19 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Dan Panorama Jerusalem 4.5*
Number of rooms: 292
Official Description (provided by the hotel):
The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more   less 
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Also Known As:
Dan Panorama Jerusalem Hotel Jerusalem
Jerusalem Dan Panorama Hotel
Dan Panorama Hotel Jerusalem

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