Well first off this is a 2.5 star hotel by U.S. Standards. For $300 per night it is hard to justify (we were a party of 3).
Location and breakfast topnotch.
We had a specific issue with the staff which gives us a vey negative bias. We had a room for 3 nights the first for 2 people and the rest for 3. They gave us a room for 2 on arrival which was so small only the bed fit. We told them we were supposed to have a room for 3 and that this room clearly did not work.
Instead of being accommodating and advising ha they would work it out they instead advised "we will try but can't promise". Now I paid for a triple room so this statement did not sit well.all they kept saying is they would try.I asked for the manager and they id I could talk to him the next day.
The next morning I asked for he manager and they refused to let me talk to him. I had to tell them again about my issue and again they said all they could do was try. I said we are three and we can't fit in our current room. They read my reservation to me and they admitted it said I would have 3 people in a triple room.
Too make a long story short they found a new room that worked fine. The stress from dealing with them was quite aggravating. Why they did not just say we will take care of it instead of just trying is beyond me but it was said by multiple staff people not just one.
A hotel with this attitude I cannot recommend...
- Official Description (provided by the hotel):
- The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more less
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- Also Known As:
- Dan Panorama Jerusalem Hotel Jerusalem
- Jerusalem Dan Panorama Hotel
- Dan Panorama Hotel Jerusalem