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“Marginal at best” 2 of 5 bubbles
Review of Dan Panorama Jerusalem

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Dan Panorama Jerusalem
Ranked #21 of 97 Hotels in Jerusalem
Certificate of Excellence
2 reviews
“Marginal at best”
2 of 5 bubbles Reviewed August 6, 2011

Well first off this is a 2.5 star hotel by U.S. Standards. For $300 per night it is hard to justify (we were a party of 3).

Location and breakfast topnotch.

We had a specific issue with the staff which gives us a vey negative bias. We had a room for 3 nights the first for 2 people and the rest for 3. They gave us a room for 2 on arrival which was so small only the bed fit. We told them we were supposed to have a room for 3 and that this room clearly did not work.

Instead of being accommodating and advising ha they would work it out they instead advised "we will try but can't promise". Now I paid for a triple room so this statement did not sit well.all they kept saying is they would try.I asked for the manager and they id I could talk to him the next day.

The next morning I asked for he manager and they refused to let me talk to him. I had to tell them again about my issue and again they said all they could do was try. I said we are three and we can't fit in our current room. They read my reservation to me and they admitted it said I would have 3 people in a triple room.

Too make a long story short they found a new room that worked fine. The stress from dealing with them was quite aggravating. Why they did not just say we will take care of it instead of just trying is beyond me but it was said by multiple staff people not just one.

A hotel with this attitude I cannot recommend...

  • Stayed July 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bernler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Management at Dan Panorama Jerusalem, responded to this review, August 8, 2011
Your response is highly appreciated.
First we would like to thank you for the kind words regarding our location and breakfast.
The hotel takes all reviews very seriously and all your remarks are of great value to us to continue improve our services, we apologize for any inconvenience you might have experienced during your stay.
We would like to assure you that all proper measures are been taken.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,605 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
NYC
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 4, 2011

The answer, quite briefly, is when the hotel is the Dan P in Jerusalem, it becomes my Israel home. I stay at the Dan P at least twice a year for at least 24 days a year.

Simply put, when I stay at the Dan P, I feel like an honored family guest. My room is always clean, well appointed and comfortable. The front end staff, in particular Issam Habash, are quite helpful. Issam is sort of like a Jewish mother who watches over his guests carefully.

The dining room is lovely and the food is excellent. Breakfast is amazing- the food is seemingly without limit, always fresh and really, really tasty. In the dining room, Ihab Abdeen watches over the room like a maestro watching his players and their instruments. While you eat, Natalie Shalom, repping the hotel, stops by and greets all of her guests, too.

The pool is a tad intimate, but still large enough for everyone. The grandchildren had a blast in the pool. The lifeguard pays close attention, and the pool snack bar is well stocked.

We love staying at the Dan P. In fact, we really feel at home there. Service is excellent, ambiance is wonderful and the whole experience is fantastic. There are more expensive hotels, but why would anyone stay at them? The Dan P is more than just a hotel.

  • Stayed July 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rebrapp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 3, 2011

The location is great only a ten minute walk from Jaffa Gate (through the new Mamila mall – what a lovely mall.
The hotel – what an amazing breakfast – Israeli breakfasts were wonderful – so much food: cheese, fruit, vegetables, eggs, cakes, pastries, fish and I can go on and on..
The staff was very friendly and patient, the rooms are spacious and always cleaned on time so well.
The rooftop swimming pool was the highlight of it all due to the heavy heat in Jerusalem.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank williamjohn1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Palos Verdes, California
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed July 29, 2011

The walk to shopping and the Old City isn't too bad. Internet prices are outrageous but you can find free wi-fi around the corner or at the YMCA a block away. The rooms are nice. The pool is nice but has short hours.

Room Tip: Higher floors with view of the Old City are the best.
See more room tips
  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hscohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 27, 2011

i came with 2 friends and stayed for 4 nights at the dan panorama in jerusalem for a friend's wedding, having stayed there before. i cannot fault our stay. perfect location, delicious breakfast, very helpful over us keeping shabbat (with lights and air con), reasonable price, lovely terrace by the pool. it really was a fabulous break and we all enjoyed it immensely. my friends both had their hair done by the hairdresser at the hotel which they were satisfied with. perhaps the room itself could be a little more modern but in the scheme of things, the lobby is well furnished and everything is clean and the staff are helpful - what more could you want?

Room Tip: become an e-dan club member to get a better chance of upgrade. we did. but no welcome gift though!
See more room tips
  • Stayed July 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sunshine36London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 26, 2011

I stayed at this very nice hotel last week, the breakfasts were amazing so was the service in the dining room. The kids had a wonderful time during the weekend in the kids club and they also enjoyed the roof top swimming pool.

I don't know why other guests are unhappy I was treated so nicely everyone was so polite.

I will come back next year as well, thank you for a lovely stay.

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank liziform
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed July 24, 2011

Stayed for one night...hotel has an old, archaic feel to it. Definitely more of a hotel suited for Tour buses...I can't imagine anyone traveling with their family would actually choose to stay here...found hairs on 2 of the 4 pillows on the bed too.

  • Stayed July 2011
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SGOLD88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Manager at Dan Panorama Jerusalem, responded to this review, July 26, 2011
Dear valued guest,
Your response is highly appreciated.
The hotel takes all reviews very seriously and all your remarks are of great value to us to continue improve our services, we apologize for any inconvenience you might have experienced during your stay.
We would like to assure you that all proper measures are been taken very seriously
Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dan Panorama Jerusalem

Property: Dan Panorama Jerusalem
Address: 39 Keren ha-Yesod, Jerusalem 9418823, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Jerusalem
#13 Business Hotel in Jerusalem
#15 Family Hotel in Jerusalem
#19 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Dan Panorama Jerusalem 4.5*
Number of rooms: 292
Official Description (provided by the hotel):
The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more   less 
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Also Known As:
Dan Panorama Jerusalem Hotel Jerusalem
Jerusalem Dan Panorama Hotel
Dan Panorama Hotel Jerusalem

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