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Booking.com
$257
Fully refundable before Fri, May 31
Breakfast included
Priceline
$257
Fully refundable before Fri, May 31
No prepayment needed
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Vio.com
$225
Fully refundable before Sat, Jun 1
Breakfast included
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Janet Nadler

Mrs. Janet Nadler

5.0 of 5 bubblesReviewed May 26, 2019via mobile
Such a pleasure to deal with Ronit who made us so welcome and comfortable. She let us know the schedule of activities and made sure we received excellent service.

The Hotel staff, especially Marwan and Sameh in the dining room offered excellent service. The food was outstanding.

I would definitely return to the Leonardo Plaza Jerusalem.

Thank you,

Janet Nadler
Date of stay: May 2019
Trip type: Traveled with family
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RonitEls, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review
Responded May 26, 2019
Dear Mrs. Nadler,

Thank you for taking the time to write a review of our hotel.
We know that there is a good selection of hotels in Jerusalem
and very much appreciate that you chose Leonardo Plaza Jerusalem
for your stay.
Quality and comfort are very important to us, I will be sure to share your comment with the management.
We hope you will continue to choose our hotel when visiting Jerusalem
Sincerely yours
Ronit Elispur
Guest Relation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,193)
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Reviewed May 23, 2019

I stayed in this hotel in March, 2019. The service, the hospitality, the food were all fantastic. Room was 100% clean on check in, daily housekeeping was perfect, kept room immaculate during our stay. Check in was no hassle, front desk staff are all very friendly and helpful. I consider this hotel to be one of the best if not the best in Jerusalem, even though others bill themselves as more modern or newly built. This hotel is very well kept. It always is such a pleasure to stay here.
Thank you for a job well done b

Date of stay: March 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank sherwin3553
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RonitEls, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded May 24, 2019

Dear Ms. Sherwin,

Thank you for taking the time to write a review of our hotel.
We know that there is a good selection of hotels in Jerusalem
and very much appreciate that you chose Leonardo Plaza Jerusalem
for your stay.
Quality and comfort are very important to us, I will be sure to share your comment with the management.
We hope you will continue to choose our hotel when visiting Jerusalem
Sincerely yours
Ronit Elispur
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2019

Hotel is located close to the Old City and near the American Embassy. The staff at the hotel is wonderful and is eager to help or answer any questions that you may have. Hotel is popular with tour groups so when checking out make sure you allot time for the crowds which may consist of 4 to 5 tour busses at once. Rooms are clean and spacious and clean. Our room service was forgetful twice during our stay by leaving one towel for two people and another time no clean towels at all. After calling the front desk each time, the towels were promptly delivered. The rooms are quiet and are adjacent to a park which makes good sleeping. Buffet breakfast offered a large variety of items with a reduced offering during the Sabbath.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gerald B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded May 16, 2019

Dear Gerald,

Thank you for taking the time to write a review of our hotel.
We know that there is a good selection of hotels in Jerusalem
and very much appreciate that you chose Leonardo Plaza Jerusalem
for your stay.
Quality and comfort are very important to us, I will be sure to share your comment with the management.
We hope you will continue to choose our hotel when visiting Jerusalem
Sincerely yours
Ronit Elispur
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2019 via mobile

I had a great vacation over our spring holiday season. The staff was grest..yummy food and good lication. I will return for sure.walking distance to the old city...and the center of town...I loved being near main locations...Next time hope the pool will be open every day caus it looked great but we didnt have enough time to just hang out.e

Date of stay: April 2019
Trip type: Traveled with family
Thank JudyE527
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded May 9, 2019

Dear Judy,

Thank you for taking the time to write a review of our hotel.
We know that there is a good selection of hotels in Jerusalem
and very much appreciate that you chose Leonardo Plaza Jerusalem
for your stay.
Quality and comfort are very important to us, I will be sure to share your comment with the management.
We hope you will continue to choose our hotel when visiting Jerusalem
Sincerely yours
Ronit Elispur
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019

Impressive entrance and reception area but that is where it stops, the room was tired the shower heads were dirty, the sink stopper wouldn’t open and there was no room service menu or breakfast and privacy hangers for the doors and of course there is the problem of food we were served for room service breakfast a selection of cheese, a chopped salad, some melon and what seemed like old soft rolls (probably unleven) when we wanted fruit, cereal and toast, we were told as it was Sabat that was all there was.
We were not told immediately about the lifts, there are 2 regular and 2 that stop on every floor, as we were on the 10th you can imagine. I have no problem with religious and local customs but if the Leonardo Plaza want to attract international visitors is it beyond their capability to provide a proper service even during the Passover, it is the hospitality industry after all. I suppose they don’t need to try very hard when there is only one Jerusalem and it is so busy around Easter. One shining light was Benjamin who was security at the door who really helped us with a problem we had. Waldorf Astoria is just down the road that surely is 5 star so give that a try instead.

Room tip: go somewhere else
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Bert D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded May 7, 2019

Dear Bert,
Thank you for taking the time to give us feedback about your stay. Our goal is to provide the highest level of service to our guests, and make sure their stay here is comfortable and relaxing as possible. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our guests and your comments offers valuable feedback. We are constantly looking to improve our service. We hope you enjoyed other aspects of our hotel .
Sincerely yours,
Ronit Elispur
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019

Spent one night at hotel in April 2019. Staffs much more attentive, friendly and helpful than last year.
Room and bathroom is cleaner and in good shape.
Gym adequate but could use updating and enlarging

Room tip: higher floor
Date of stay: April 2019
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
1  Thank westendave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded May 6, 2019

Dear Dave,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
As a returning guest it is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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