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westendave
NY

return visit

5.0 of 5 bubblesReviewed May 6, 2019
Spent one night at hotel in April 2019. Staffs much more attentive, friendly and helpful than last year.
Room and bathroom is cleaner and in good shape.
Gym adequate but could use updating and enlarging
Date of stay: April 2019
Room Tip: higher floor
Trip type: Traveled solo
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review
Responded May 7, 2019
Dear Dave,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
As a returning guest it is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,193)
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Reviewed April 28, 2019

Would just like to share. My family and I had a wonderful experience this passover at the Leonardo Plaza hotel in Jerusalem.
Food was incredible, rooms spacious and hospitality was attentive. Would like to point out one staff member that was incredibly helpful, accommodating and really ensuring that our stay felt like home, Ronit Thank you for everything! You really took care of us like family

Date of stay: April 2019
Trip type: Traveled with family
Thank Ari W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded April 27, 2019

Dear Ari,

Thank you for taking the time to write a review of our hotel.
We know that there is a good selection of hotels in Jerusalem
and very much appreciate that you chose Leonardo Plaza Jerusalem
for your stay.
Quality and comfort are very important to us, I will be sure to share your comment with the management.
We hope you will continue to choose our hotel when visiting Jerusalem
Sincerely yours
Ronit Elispur
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019

Outstanding experience made even more pleasurable by the present of Guest Relations Manager, Ronit Elispur. Her concern and caring was admirable. Food was great, service outstanding and even the parking was easy.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Service
Thank SherwinPom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded April 24, 2019

Dear Sherman,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2019 via mobile

will be defenetly back!
the rooms were big and clean,
deliciuos breakfast
all the staff was great, very helpfull and welcoming. helped us with any question or request we had during the stay.
worth your money and even more.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Bar888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded April 12, 2019

Dear Bar,

Thank you for taking the time to write a review of our hotel.
We know that there is a good selection of hotels in Jerusalem
and very much appreciate that you chose Leonardo Plaza Jerusalem
for your stay.
Quality and comfort are very important to us, I will be sure to share your comment with the management.
We hope you will continue to choose our hotel when visiting Jerusalem
Sincerely yours
Ronit Elispur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2019 via mobile

how will i start to describe our wonderful stay at this hotel, everything was great and beyond .
the room was so nice and clean. the bed was comfortable.
we loved the buffet in the morning.
great shops walking distance from the hotel.
we will come back

Date of stay: April 2019
Trip type: Traveled with family
Thank EliI119
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded April 12, 2019

Dear Eli,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2019

The hotel is a modern high-rise about a ten minute walk to the beach. Complimentary coaches to/from the beach are available at the hotel entrance. My room was well appointed and had a very large patio, with a scenic view of the Dead Sea.

My only complaint is in regard to the buffet in the dining room. One is given a time to arrive at the dining room, that does have a great selection of food and desserts. However, the room is sooooo crowded that it is virtually impossible to navigate the buffet other than solo. Consequently, a small group such as the one with which I traveled, rapidly became separated and arrived back at our table, usually separated by several minutes.

There doesn't appear to be any independent dining establishments in the area, so there doesn't appear to be any alternative to the hotel's dining room. 'too bad.

Although I found the dining experience to be disappointing, that was my only complaint. Since eating at the hotel where one stays seems to be de rigueur, I'd stay at Leonardo Plaza again.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank G D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ronit E, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this reviewResponded April 11, 2019

Daer Guest,
Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us.
We thank you kindly for acknowledging our staff member for their efforts and reliability.
We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us.
It is very important for us that you have the best experience and that with every stay we will only get better.
We hope to have the pleasure of hosting you again in the near future.
Sincerely yours
Ronit Elispur,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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