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“great time”

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Leonardo Plaza Hotel Jerusalem
Ranked #28 of 98 Hotels in Jerusalem
Certificate of Excellence
New York Mills, New York
1 review
“great time”
Reviewed May 25, 2014

we hadan amazing time in this hotel. Amer - the resturant manager was very helpful, he made our stay very enjoyeble . the food in the primavera was out of the world . our room was in a very high floor and the view was spectacular !!! we willce back

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike890957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, May 26, 2014
Dear guest,

My many thanks for your review; it is rewarding to know we succeed in providing superb hospitality .
I will definitely pass your comments to the entire staff.
We look forward to welcoming you back again for many more wonderful experiences.
Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,346 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
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English first
Manchester, United Kingdom
1 review
Reviewed May 25, 2014

Leonardo plaza hotel has not only best location ( near a lot of shopping shops and resturants )and best food (they have the best chef in Israel - shalom Kadosh) but also AN AMAiNG STAFF service !! In the lobby lounge Ahmad was our waiter and he was so kind, helpful, friendly and professional .

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimmy796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, May 26, 2014
Dear guest,
Thank you so much for the lovely comments you made about our staff.
I passed on your remarks to the restaurant manager so he can encourage his waiters to keep serving with kindness and efficiency. The location is something people always come for. We appreciate your vote of confidence for the future and look forward to hosting you again.
Adi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 25, 2014 via mobile

Looking for a less expensive hotel then the Mamilla or David Citadel should not mean sacrificing on basic service and cleanliness. Mid level hotels seem to forget their basic responsibilities to patrons paying full rates.

I have stayed at this hotel about ten times. It is well located for my needs. I must say that I can't continue to support it. From entering into the pungent lobby parfum which never changes
one remembers what will follow. The primary problem is poor cleanliness. Paper bits littering the hallway outside our room stayed there for the entire day and night despite cleaning crews doing the rooms. Same for old food on room service trays lingering and not removed all under the eyes of the housekeeping crew. The toilets in many of the rooms do not function and the odour of backup lingers in the rooms.
Bless the hotel, it gets rack rates.

My lesson will be to search elsewhere.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OhevYisrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, May 26, 2014
Dear guest,

We sorry you were not totally satisfied with your service. We are committed to serving the needs of our patrons and your comments offer valuable feedback. Check back with us again next time you come to Jerusalem, the guest relations manager and I will take care for everything that you will be need, hopefully to give you an even better impression of the Leonardo Plaza.
Adi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
Reviewed May 24, 2014

This was our second time staying at the Leonardo. It's an excellent location and a very comfortable hotel. The reason we wanted to stay there a second time was because of the staff. On both occasions we were treated so well by the folks at the desk and all the personnel. That makes a big difference to us. In particular, we would mention Fawaz, Shlomo, Alex, and Elliot as making our 2 night stay there so pleasant and memorable. In addition the staff of the hotel gift shop were extremely friendly and helpful, ensuring that we could get some gifts mailed out to the States in time. Well done again Leonardo. Your people are the best!!

Room Tip: Ask ahead for a room with a view of the old city.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, May 26, 2014
Dear guest,
Thank you so much for the comments you made about our staff. Helping people feel at home away from home is something the Leonardo Plaza strives to do. We look forward to welcoming you back again for many more wonderful experiences,
Adi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pero, Italy
2 reviews
Reviewed May 22, 2014

i was wiht my family in the leonardo plaza hotel for a week and we had a amazing time.
i have two kids thats really anjoyed from the children club which was opened for the whole weekend - both friday and saturday .
there was also a babysiter in the children club fact that allowed me and my wife two have ewer own time .
it was helpful also for as and also for the children .
the food was great and wed a lot of chooises we wuna come back.

Room Tip: old city view .
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r0me0_c0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, May 26, 2014
Dear guest,

Thank you for sharing the positive experience of your kids with the children club. The Leonardo Plaza prides itself on providing excellent standards for our guests- both children and adult. Quality and comfort are very important to us, I will be sure to share your comment with the management.
We hope you will continue to choose our hotel when visiting Jerusalem with your entire family.
Adi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 21, 2014

We spent several days over a two week period at this hotel with a tour group. The location is very good, just down the street from Ben Yehuda and across from the Great Synagogue. Although everyone would feel welcome, I believe that non religious jews or gentiles should stay away during the sabbath ( Friday sundown to Saturday sundown) . Many orthodox families and groups stay here over the sabbath because it is very accommodating for folks who need these particular services, specifically , a sabbath elevator. It can be very noisy and crowded at that time.
The food is abundant and fresh , but since we spent so much time there, it seemed a little repetitive especially the breakfasts. They had a great cappuccino bar, but no fresh orange juice which is surprising because citrus is so wonderful and plentiful in Israel.

For the most part, hotel staff were accommodating. We had to call for our laundry once, but that wasn't so terrible. We actually had 2 different style rooms over the 2 week period ( we left to go touring in the middle of our stay for a couple of days) . Surprisingly, we preferred the older more traditionally furnished room to the newer more contemporary room. Just more comfortable.

If you want a reliable, kosher, well located hotel in Jerusalem , you will not be disappointed.

Room Tip: Ask to be facing away from the King George St. A bit noisy. Also the rooms with the dark wood seemed...
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoyJackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, May 26, 2014
Dear guest,
Thank you for taking the time to write such a descriptive review. We're glad to hear you liked the rooms and its also good to see that you appreciate the accommodation of the hotel's staff. The location is something people always come for. We know there are many hotels all over Israel and the Leonardo appreciates your consistent choice with us.
Adi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 21, 2014 via mobile

Overall the rooms in this hotel are pretty decent, but please, charge for parking 35 NIS (about $10) per day. Really? I mean it's not enough that I paid $300+ per night for a room that's worth maybe $200 and you still charge me for parking?
I simply hate hotels that try to get more money for less service. I like to get what I paid for.

Stayed May 2014, traveled with friends
Helpful?
1 Thank Sol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review, May 25, 2014
Dear guest,
Thank you for your feedback on the hotel.
you right we charge for the parking so that there are no hidden fees for guests to pay .We're glad you appreciate the room. We hope you enjoyed other aspects of our hotel and hope that after looking at the cost of other hotels you will choose us in the future.
Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Plaza Hotel Jerusalem

Property: Leonardo Plaza Hotel Jerusalem
Address: 47 King George Street, Jerusalem 91076, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#24 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Leonardo Plaza Hotel Jerusalem 5*
Number of rooms: 270
Official Description (provided by the hotel):
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton

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