Good view of the Old City from our room, and even better from the Lobby area and gardens. But staff was generally unhelpful. Laundry due back in the evening and not delivered until the following morning so we didn't have pyjamas etc that night - and then found that the laundy was actually at Reception all the time, and the night staff just couldn't be bothered to look for it. Requested shirts to be returned folded but were actually returned on hangars.
Then was told that the restaurant would be open for lunch and when our guests arrived we were told that we could only have a light dairy meal in the Lobby Bar area. No apology for the inconvenience - just was told that the Lobby was the only option.
Neither of those problems was a disaster, but not what one would expect from a 4* hotel. Staff attitude definitely needs to be improved. A friend of mine considering having his wedding there and asked my opinion, and I told him to look elsewhere unless the view was a big deal for them.
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- Also Known As:
- Mount Zion Jerusalem
- Hotel Mount Zion
- Mount Zion Hotel Jerusalem