I'm currently on my 5th and final night at the Crowne Plaza in Jerusalem as part of a tour group. I am on one of the renovated floors of the hotel. While the bed is clean and comfortable, almost everything else about the hotel is disappointing.
The bathroom was stocked with used cleaning products - not just the first night but on three different occasions. The mirror wasn't clean, which we only noticed after taking a shower and noticed that pictures had been drawn in the steam, maybe it was the maid...
Temperature controls. It's now day 5 and I still can't figure out how to use the controls. The front desk's directions were unhelpful to say the least and the in room directions were a complete waste of time.
Room layout. The TV is offset from the center of the bed and instead there is a mirror - who does this and why? Plus it's attached so you can't move it. The rest of the furniture probably came from a cheap competitor to IKEA. Huge slabs of veneer that is already peeling - give me my MALM furniture at home any day.
Internet access can't be charged to the room and is only available wirelessly. No wired access - why does that happen? Service is decently fast but it kicks you off for no apparent reason that I can see.
Buffet style meals. I've traveled to the Middle East a number of times but have never had food that looks and tastes so unappetizing. Overcooked meats, dried out vegetables and tons of variety of both... Service (if you get it) is slow and surly. The omelet guy in the morning is so upset about having to work that he undercooks eggs and no one is willing to complain - plus he doesn't speak English. You just have to leave the uncooked mess on your plate at the table and walk away. If you want something other than room temp water to drink you have to flag someone down that might or might not bring it to you by the time you are done with your "meal".
I tried room service once. 2.5 hours after I ordered - my hamburger arrived on a dirty plate with stale fries and an uncooked burger. Not undercooked - uncooked. It might have been dropped on a skillet for 30 seconds on each side but I ended up taking two bites and going out to eat instead. Best $25 bucks I've ever spent... yeah right.
Which leads me to my final point about the Crown Plaza in Jerusalem. If you can't tell from my notes about meals and IT their customer service is pathetic. No bellhops around - ever. The front desk is just horrid - if you don't speak Hebrew they will give you monosyllabic answers and when you try and follow up they just walk away. It's happened to me 4 times so far and rather than see if they continue to bat 1000, on day 5 I've decided to stay as far away from them as possible.
I'll be glad to get on a plane soon and leave the memory of this hotel in the dust.
- Official Description (provided by the hotel):
- The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more less
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- Also Known As:
- Crowne Plaza Jerusalem
- Jerusalem Crowne Plaza