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“Always at home at home in israel”

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Crowne Plaza Hotel Jerusalem
Ranked #39 of 101 Hotels in Jerusalem
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Always at home at home in israel”
Reviewed December 30, 2013 via mobile

Just the perfect location and style renovated suit,one needs to be to have the full experience of Jerusalem.we stay there at least once a year and find the staff so accommodating ,they are always trying to go out of the way to make things better for us,spa is so fancy.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Moran9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, February 23, 2014
Dear Guest
Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.
The feedback we receive from our valued guests,like you,enables us to target problem areas and take the necessary actions to ensure similar situation can be avoided in the future.We appreciate the candid feedback we recive and welcome any opportunity to improve.
Thank you for staying with us,and we hope to have an opportunity to serve you again.
Sincerely,Akram Khweis,Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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Illinois
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 27, 2013 via mobile

Our trip to Israel included four days at the Crowne Plaza Hotel in Jerusalem which our experience was delightful. We would stay there again the next time we visit.
We were thrilled to be able to stay in the Crowne Plaza Hotel for four nights with a great room that had a small balcony. The balcony didn't have room for a chair but we were able to open the doors which was lovely. We were able to feel the outdoors and enjoyed the lovely night air. Our room was a corner room which was small but delightful. The bathroom was spacious but not large. Overall we really enjoyed the room.
The hotel was clean and bright with small shops that had anything and everything needed. Did shopping at most of them and felt it was as reasonable as any where we went.
The restaurant food was good and had many choices. We were with a group and everyday they had good choices and a very friendly staff. The bar staff had some issues with the language barrier and the service was slow at times but we enjoyed the the overall experience.
Hopefully someday we will return to Israel and enjoy the Crowne Plaza Hotel in Jerusalem.
If you have a rewards card, be sure to give it to the front desk on departure. We have had a hard time receiving our points for the stay with our travel agency.

Stayed November 2013
Helpful?
2 Thank Tena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKRAM K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, February 23, 2014
Dear Guest
Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.
The feedback we receive from our valued guests,like you,enables us to target problem areas and take the necessary actions to ensure similar situation can be avoided in the future.We appreciate the candid feedback we recive and welcome any opportunity to improve.
Thank you for staying with us,and we hope to have an opportunity to serve you again.
Sincerely,Akram Khweis,Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 25, 2013

We stayed on the weekend in room 2027, "an upgraded room" said the guy at the front desk. Well, the view was amazing, but the room is rated as a 2 stars hotel. The floor carpet was old and dirty, same for the cupboards and furniture. The room was so stifling that we did not get any good sleep at night. For "Breakfast in bed" we had great expectation. What a disappointment! Couple of Bureka , non fresh pastries and a non fresh salad. No Crown and no Plaza. I shall never return to this hotel.

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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yoav H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, January 11, 2014
Dear Yoav H,

First of all, thank you very much for your recent stay at our hotel. Let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back to our hotel in the near future, and hopefully on such occasion we can start to rebuild your trust in our hotel. If you have future concerns, please let the Duty Manager know so an alternate room could be offered if available.

Thank you again for your comments.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan Beach, California
1 review
Reviewed December 25, 2013

It was a great stay at the crowne plaza jerusalem.staff complety knows whats they doing experts friendly smiley and recognized thier guests.food very tastey room are very clean and having the majic view from the rooms to see the city.im waiting the second trip to jerusalem to be at crowne plaza

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fadiabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
Level 6 Contributor
193 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed December 23, 2013

The closet is very small. Half is for safe, the other half has an ironing board with iron sticking out, I had to take it out lean against the wall to get more room. Even with that, still can only hang up 2 coats and couple of shirts, thats it!

The free wi fi is very slow. Bathroom the shower door all hardware is rusted. The bathroom door jam bottom is also rusted. Vanity sink is chipped several places.

The buffet breakfast and dinner is good.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bobolee55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, January 7, 2014
Dear bobolee55,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 21, 2013

We had wonderful accommodations, great room with amazing view, the hotel staff was incredible, we were amazed with the delicious food where the breakfast and dinner buffets had an incredible assortment of dishes with the perfect combination of fresh fruits, many salads and hot dishes to satisfy every palate. Because of the snow storm we were confined to the hotel for four continuous days but we were thankful that we had chosen such a great hotel for our stay. We will definitely stay at the Crown Plaza Jerusalem in the future. It was our home away from home!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 21, 2013

We planed to visit Israel specially the holy land Jerusalem.we got a lot of deals the best one was crowne plaza Jerusalem,when we arrived we saw the tallest building with a huge lobby entrance free wifi Olympic swimming pool and the modern rooms on the top floors.i think that's the best place in Jerusalem and we will be back.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicholas66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Jerusalem

Property: Crowne Plaza Hotel Jerusalem
Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Jerusalem
#13 Spa Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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