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“More than expected”

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Crowne Plaza Hotel Jerusalem
Ranked #39 of 99 Hotels in Jerusalem
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“More than expected”
Reviewed August 4, 2012

Lovely hotel ,the staff very professional
We had a gteat week end in the hotel
Enjoyed every thing
The rooms ,the food ,the pool
The staff knows what means good service. And good hospitality

It is a good choice to spend the week end

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank bassum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, August 8, 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,570 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 3, 2012

This was my first stay at the crowne plaza for close to two weeks .my stay is work related .the hotel is very clean and close to the government office ,near the Israel museum .the hotel area has free Wi-Fi which it abit slow in the pool,but it is free and works.the staff Very friendly and went out of their way to be helpful.the food great, an excellent breakfast .

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jonn432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, August 8, 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level 5 Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 2, 2012

I visited Israel from 17th till 21st and stayed at crowne plaza Jerusalem for 4 nights. The good things first - Situated on a hilllock the view from most rooms is nice. The reception staff are friendly. The breakfast spread is good. The rooms sizes are just about right - yes you can swing your cat in there although it is nothing to write to Mama about. The bus/tram terminus is across the street so going about becomes easy. The concierge is most helpful.

Amazing that they dont tell you that room service is not available on fridays/sat. No dinner is available at the restaurant either!!Only few lifts work!! I do accept they have Sabbath but an international hotel has to cater to guests from all religions and countries!

Overall felt I was paying too much for a mediocre hotel.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank consulramesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheley13, Public Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, August 8, 2012
Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 2, 2012

I had a bar mitzva at the hotel i stay four night in the hotel the staff so freindly the service excelent .the food the best that i meet.the room so nice clean and modern the spa big and new .thank for all the staff (for amti miri eran george).

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sivan223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, August 8, 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 2, 2012

While in jerusalem we stayed at the crowne plaza .its a beautiful hotel with wonderful staff and facilities.the room clean an immaculate,the breakfast buffet was amazing .i would highly recommend this hotel to any one traveling to the holy city.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Huda1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheley13, Public Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, August 8, 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Tennessee
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 1, 2012

Stayed in crowne plaza 4 nights .the room comfortable and clean,excellent food ,the staff friendly and helpful the location wonderful near every think.The spa new and modern the staff helpful ,the pool the place to be relax its great stay .

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Seno G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, August 8, 2012
Dear Guest,
Thank you very much for choosing "Crowne Plaza" Jerusalem hotel and for your thoughtful comments regarding your recent stay with us. Your comments will be shared with our Management, as reinforcement to continue their efforts to make our guests stay as special as possible. We will be looking forward to the opportunity to serve your future lodging needs.
Kind Regard,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
1 review
Reviewed July 30, 2012

So arrived after a delayed flight staff very friendly and helpful at reception. Got to my room to find the bathroom looks like it has not been cleaned. The bath has a number of hairs and dirt in it. The hand basin has what looks like a pubic hair in it. Came out of the bathroom and found a nasty stain on the carpet and then found another set of stains on the bed cloths. Opened the wardrobe to find a broken something in the bottom. Oh did I mention the broken bath tap. All in all at $150 not what I expected from the Crown Plazza chain!

Room Tip: Don't get put on the 3rd floor!
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank testandqa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheley13, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, August 8, 2012
Dear Guest,
First let me thank you for choosing to stay at the "Crowne Plaza" Jerusalem Hotel.
It is our goal to consistently provide superior service and facilities and we sincerely apologize if we fell short on this case.. Please contact us on email address: jm_gmsec@hiil.co.il to further discuss the matters mention. We hope that you will continue choosing "Crowne Plaza" Jerusalem hotel for your future lodging needs.
Kind Regards,
The hotel's management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Jerusalem

Property: Crowne Plaza Hotel Jerusalem
Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Jerusalem
#13 Family Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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