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“Perfect location, attentive service and friendly staff!” 4 of 5 bubbles
Review of City Center Jerusalem

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City Center Jerusalem
Ranked #26 of 97 Hotels in Jerusalem
Certificate of Excellence
Clarksburg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect location, attentive service and friendly staff!”
4 of 5 bubbles Reviewed April 1, 2014

A block off of Ben Yehuda, we couldn't have asked for a better location! Staff was helpful and friendly. We had a superior studio in king George wing and a one bedroom in hahistadrut wing. Everything we asked for, we received. Any help needed was offered and appreciated. We felt very much at home. Kitchen was clean and had all utensils and accommodations necessary for eating in (and saving money). Oren in the office was amazing! We will be back!

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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567 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
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Geneva, Switzerland
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed March 28, 2014 via mobile

Very nice place to stay when visiting Jerusalem! Very good location close to old town, very clean and comfortable, with very helpful staff and management. All you may need to feel at home. Definitely worth recommendation and worth staying while on holidays in the area.


Stayed March 2014, traveled as a couple
Helpful?
1 Thank Bartosz Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed March 23, 2014

I booked this hotel based on the very positive reviews that were previously posted. However, the place appears to be having some problems right now. There are electrical issues. I will add photos if I can. I was here for 4 days in March 2014. I rented a studio apartment. The location is excellent, however, the room is not exactly as pictured. It is very basic. The bed linen is photographed to look nicer than it is. However, that doesn't matter that much. The room is a bit like a jail cell in that it has one window, not much ventilation. There are big steel doors -- it seems like it is a safe room, so it is more or less airtight except for that one window. Not a lot of light.

None of that matters that much -- after all you aren't in Jerusalem to spend time in the hotel. The real issues were construction, security (lack thereof), staff that didn't seem to give a darn, and the fact that I got stuck in the elevator.

1. Construction. Constant noise, dust, pounding. Cables sticking out of the walls and windows. Elevator that never came because the workmen were using it and had it blocked off (4th floor walkup, anyone?). There were cables jury-rigged all over the place and sticking out of the wall with crazy hookups to powerstrips etc. I posted pictures. This is not to be believed. Does Israel have hotel fire and building codes? Hard to believe this is acceptable.

2. Security. On Saturday I came home and there was no one at the front desk and the door was wide open. It stayed like that for HOURS. Absolutely anyone could have come into the building. For a security-obsessed country that constantly wants to tell you there is a terrorist behind every bush, this felt insane. There are also a fair number of homeless mentally ill people just wandering the area, so I just wasn't comfortable with that.

If you aren't there, then lock the door. Duh.

When I asked about it, first they denied that it had happened, then they said someone was "sick" but it was Shabbat so no one else could come, then they said that it was fine, then they said there were maintenance watching cameras. It was ridiculous. There was nobody there and the staff did not think that locking the door made sense.

3. Stuck in the elevator. Due to the electrical work, the elevator electrical system malfunctioned with me in it and I was pounding on the door and screaming after it dropped briefly and suddenly between floors. Nuff said.

When I got back that night and complained, the assistant manager said it was fixed and then mockingly said he would ride up with me because he was a "big strong man who could open the door." Like it was HILARIOUS that I was afraid of his deathtrap elevator. HAHAHAHA. Yes that was really funny being stuck in your broken elevator.

Later he apologized but it's too late.

4. Overall staff seemed to have very little concern about these issues. Obviously they should not be renting rooms out here while they are doing this kind of elaborate construction in which major systems are breaking down like power and elevator. They do not seem like they even really know how to operate a hotel at all, but I will accept based on the prior excellent reviews that this is generally a good place undergoing construction. No way should I be paying for this room -- no one should even be here. Look at the pictures of the electrical; that is right outside my door. At 7:00 they were using power tools right outside my door. When I complained about that, the girl was laughing and talking in Hebrew to the guy who had the panels hanging down in the lobby. HAHAHA. Apparently it is funny that people paying over $200/night don't want to be stuck in the elevator, or lose electrical power, or have a giant fire hazard in the hallway next to me, or listen to power tools at night.

  • Stayed March 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed March 22, 2014

Pro: location.
Con: everything else.

Stayed for 6 days in two Superior Studio rooms. Dirty floors (never been washed during our stay), grey worn towels and bed linen (never been changed). Tiny rooms. Freezing bathroom. Noisy and dusty drilling works on all the floors and at the reception area THE WHOLE PERIOD of the stay. Felt like we were living at a construction site.
Overall bad impression.
I do NOT recommend the place.

  • Stayed March 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank roni78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casselberry, FL
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 20, 2014

This was our second stay at this lovely small hotel just a short block off Ben Yehuda Street. Our room included a small kitchenette with refrigerator and microwave. The staff was always helpful and accommodating. The beds were some of the most comfortable hotel beds we've ever experienced.
It's located an easy walk from the Old City and the Souk (a large marketplace for all your cooking needs, from mounds of fresh strawberries to fish).
The entrance is not fancy and may be a little hard to find.
When we get back to Jerusalem, we would certainly stay again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ralph32707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

We stayed in City Center Suites in Jerusalem for 3 nights. The place is located very centrally, at a busy King George Street with several bus lines and several steps from Jaffa Street with the modern tramway line. It is also very near Ben Yehuda street (a pedestrian-only area). There are plenty of shops and cafes in the area (including a 24/7 convenience store at Ben Yehuda St.). The reception is at King George St 17. It was mentioned to us that there is no lift in this wing, but our room was in the other wing with a separate entrance (Histadrut St.), and there was a small lift (with several steps leading to it from the entrance). We had a large and high room with a twin bed plus a sofa which was made the third bed (there were 3 of us), a kitchenette and a bathroom. The kitchenette was properly equipped with pots, cutlery, glasses etc. It had a bit outdated cooker (two heating plates; something was wrong with them, because when we tried it, the fuses went out; but later we managed to use it - it was on the last morning so we only reported it while leaving). There was a large enough fridge, a sink, an electric kettle, and a microwave. On the first day one of the lights in the room did not work, we reported it and it was repaired very soon. The TV was not working very well - the remote control was not 100% operational and the sound level was too low; it was reported but it seems it was a general transient problem at the property. The bathroom was OK: a bathtub with shower, sink, cupboard with mirror, a separate makeup mirror and wc. The only comment is that there were no stoppers to bathtub or sink. Soap and shampoo were provided. Towels were changed daily. There was a telephone in the room. Wifi was free and worked OK.
We arrived by car and we should have asked beforehands about the parking. It is announced the hotel has no own parking, but in fact they do have a deal with a parking located not very far away, however after one of us dropped the rest of the party at the hotel door, she parked at the nearest parking she could find, and that one was very expensive and paid hourly (while the one "associated" with the hotel is paid daily and the price is acceptable). King George Street is allowed only to public transport and taxis (...but we did not know it until the last day...).
The place is indeed noisy, especially when you open the window; people whose sleep is disturbed by typical street noise should reconsider their choice. (I sleep very well :-)). We had a very bad weather - it was cold and rainy - and the sliding balcony window is not 100% hermetic even if closed, so it was a bit cool to sit by it at the table.
The receptionist was very nice and friendly. All in all, I am satisfied with this stay.

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank agulha68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, Rio de Janeiro, Brazil
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

Just a perfect place to stay in Jerusalem. Staff is very nice, friendly and helpful. Lots of restaurants, shops, drugstores near the hotel. Old City is about 10 minutes walking. The only thing that could be better was the water temperature in the shower. The shower water was cold most of the time.But everything was perfect and I´d stay again at City Center!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Samanta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Center Jerusalem

Property: City Center Jerusalem
Address: 17 King George Street, Jerusalem 9426102, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #26 of 97 Hotels in Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:4 star — City Center Jerusalem 4*
Number of rooms: 35
Official Description (provided by the hotel):
City Center is an apartment boutique hotel in a new building located in the heart of Jerusalem city, on the corner of HaHistadrut & King George Streets. The hotel is situated adjacent to the Ben Yehuda pedestrian mall, offering tens of restaurants, cafes, galleries, mini-markets and night entertainment, within walking distance of the main Jerusalem synagogue, historical sites and only a 15 minute walk from the Old City. Our hotel offers modern rooms in various size: Studio (20 m2) Suitable for a couple, Studio deluxe (32 m2) Suitable for up to 4 guests, Suite (40-55 m2) Suitable for up to 5 guests. All the rooms in our hotel are fully furnished with kitchenette, air-conditioning, free Wi-Fi, cable television, and more. We provide a daily reception & housekeeping service. ... more   less 
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