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“Awful Service”
Review of Herzl

Herzl
Ranked #576 of 736 Restaurants in Jerusalem
Cuisines: American
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: http://www.gojerusalem.com/discover/premium-item_11461/Herzl
Reviewed January 18, 2014

Me and the wife (both hebrew speaking israeli's) decided to eat here, food and drinks were very nice and enjoyable, but. A waitress without announcement whilst we were eating decided to move our table the wrought iron legs scraping my leg and spilling our drinks. We asked to speak to the manager as we got no apology or acknowledgement of what had happened. We were shocked to be informed that it was then the manager that had done this to us! The waitress sensed we were upset and brought 2 cakes free as compensation, then took one away! We asked for the bill and the waitress hand wrote on our bill service not included. We decided to tip. Then as we were putting our coats on the waitress asked us to leave as new customers were waiting and kicked our shopping bags from under the table into the centre of the restaurant. I took the tip back. Toilets are also code locked so not convenient.

Thank Neil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 10 of 36 reviews

Reviewed December 30, 2013 via mobile

We enjoyed dinner at Herzl. Our first waitress was very helpful with some food allergy concerns. After she left, the service was a little slow, but we all had good dinners. The menu had a lot of variety, which offered many choices for our family of picky eaters.

Thank Greatindoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

This restaurant is now called In Joy Herzl. We have been in Israel for 2 weeks and this was our best meal so far. The sushi was excellent. We also had vegetarian pasta, steak and a chicken salad which we all enjoyed. The service was friendly and helpful although occasionally a bit slow. We would certainly return to eat here.

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Thank Robin22228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

Service was slow as molasses, plus they forgot one of our dishes, so we had to wait even longer for that one. Steak was tough, tasteless and full of gristle. Potatoes were cold. Couscous was much too salty and otherwise tasteless. Pasta dish was inedible because of way too many onions.

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Thank Anna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

I took my wife to Herzl for her 40th birthday. The prices were very very high and we waited a long time for our food. What we received were two very small portions that were ok at best. We left hungry after spending nearly 400 nis. The waitress never even brought us our drinks. The worst part was the end. I had a 10% coupon with me. The manager informed us that we can't use it because it's a holiday. I informed her that this is not indicated on the coupon nor on the website. She didn't care. What a disappointment Hertz was!

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Thank Daniel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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