My extended family and I (we were 8 in total) went to Herzl last night and walked away (as the subject line says) very disappointed. I know it was a Thursday night (typically the most busy night for restaurants in Israel) and it was also Chanukkah (a lot of tourist business), but if you are an upscale restaurant, charging upscale prices, you need to properly prepare yourselves and live up to a certain standard.
Here were the issues:
1. While friendly, the service was very slow (i.e. it took a long time for us to get our food).
2. They got our orders wrong for both the appetizer and mains.
3. Our steaks and burgers were served to us cold (the price for each ranged from 65 shekel for the burger to 155 shekel ($45!) for the steak.
4. We presented them with a coupon and they did not want to accept it. They said it was not valid on holidays. We argued that nowhere on the coupon did it say that the coupon was not valid on holidays. It was only after an argument that they reluctantly accept it.
I don't think we'll be returning anytime soon...
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