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“Very disappointed...”
Review of Herzl

Herzl
Ranked #573 of 738 Restaurants in Jerusalem
Cuisines: American
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: http://www.gojerusalem.com/discover/premium-item_11461/Herzl
Reviewed November 29, 2013

My extended family and I (we were 8 in total) went to Herzl last night and walked away (as the subject line says) very disappointed. I know it was a Thursday night (typically the most busy night for restaurants in Israel) and it was also Chanukkah (a lot of tourist business), but if you are an upscale restaurant, charging upscale prices, you need to properly prepare yourselves and live up to a certain standard.

Here were the issues:

1. While friendly, the service was very slow (i.e. it took a long time for us to get our food).
2. They got our orders wrong for both the appetizer and mains.
3. Our steaks and burgers were served to us cold (the price for each ranged from 65 shekel for the burger to 155 shekel ($45!) for the steak.
4. We presented them with a coupon and they did not want to accept it. They said it was not valid on holidays. We argued that nowhere on the coupon did it say that the coupon was not valid on holidays. It was only after an argument that they reluctantly accept it.

I don't think we'll be returning anytime soon...

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1  Thank AviSch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 - 15 of 36 reviews

Reviewed November 24, 2013

This was a bit of a surprise. Our first time in Jerusalem, we found the new Mamilla Mall by chance, thought the architecture was great (and no, we aren't great fans of shopping malls!!) and the sculpture exhibition was really fun.
Feeling peckish, we went into Herzl, which looked quite ordinary. But they had great beer, a friendly young waitress a great bowl of soup and then some EXCELLENT sushi and sashimi. Really good!

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Thank 99Martin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013

Our tour group ate here on the first night in Jerusalem and all agreed it was an excellent choice.

First of all we had a short but pleasant walk on Mamilla Street, which is actually an outdoor mall with wonderful places to shop and an art piece about every 10 yards.

While the restaurant is best known as a kosher steak house, we had a traditional Israeli multi-dish meal with dish after dish placed on the table to be passed. The waitstaff was extremely well trained and pleasant.

I would return for sure.

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Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Not the very best meal we have ever had, but a darn good one! Three of us went. Two of us had the soup of the day, a slightly spicy tomato soup served in such a large portion, it could have been dinner by itself. One of us had the chicken stuffed spring rolls- perfectly fried and served with a whole cherry sauce.

For dinner, one of us had the tenderloin steak (called sinta in Hebrew), one had BBQ ribs and the third of us had pargiyot (baby chicken thighs). Each dish came with mashed potatoes and grilled veggies.

The food was excellent. It was tasty, it was served hot and cooked the way each of us requested. Once the food was served, however, our waitress became a ghost, and it was a tad difficult to get her attention for our post meal beverages.

Would we go back? We all agreed that we would. The question that Trip Advisor asks- was it the best meal ever?- is a tad misleading. Yes, it was a wonderful meal. The food, once again, was indeed excellent. But the best? No way. There are chef's restaurants that are much better.

For the three of us, the meal came to 400 New Israel Shekels ($114) without tip. All in all, we had a wonderful evening there. Herzl is located on the first floor of the Mamila mall.

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Thank rebrapp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2013

We were welcomed in with a glass of cava. The restaurant wasn't busy. We had excellent starters and mains, but by the time we asked for the dessert menu it was getting busier. We were clearly forgotten! Eventually we just got the bill and left. The food was very good but we won't hurry back

Thank Doremouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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