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“Absolutely avoid this faux tour company”

Egged Tours - Day Tours
Ranked #93 of 228 Tours in Jerusalem
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Attraction details
Owner description: With Egged Tours you will experience an unforgettable Israel Tour. Our award winning service will guide you through Israel’s most historical and modern destinations. Our certified tour guides will show you Israel through the eyes of an Israeli. Egged Tours is the friend you’d wish for in every destination; providing an insider’s view on the local people, places and cultures you encounter. We offer a variety of guided walking tours, half day tours, one day tours or multiple day tours in the following cities: Petra, Jerusalem, Masada, The Dead Sea, Bethlehem, Nazareth, Haifa, Golan Heights, The Galilee, Jericho, Tel Aviv, Acco, Caeserea and more.
Boston
Level Contributor
53 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 79 helpful votes
“Absolutely avoid this faux tour company”
Reviewed February 20, 2013

Apparently this used to be a legitimate tour company with real busses and tours, but not any longer. If you book through Eg’ged you will wind up on Bein Harim (whose booklet appears to mirror the website offerings of Eg’ged), so you might as well go directly to BH. As best we can tell, Eg’ged is now just a tour broker. We booked two separate tours through Eg’ged. The first one was going to be a two-day tour; however, Eg’ged they told us they couldn’t get a hotel room & cancelled it. (We later learned they told other people who had signed up for the same tour that Eg’ged couldn’t do it that week; we never learned the truth.) While other people were told they could do it the following week, we weren’t going to be in Israel for an additional week, so Eg’ged offered to put us on another tour that was very similar to our original tour (but on different dates). It turned out that they shifted us to BH and put us on two different one-day tours. That was largely OK, except that BH dropped the ball on connecting us to the second group. We had been in Rosh HaNirah (all the way in the northwest corner of Israel) and they drove us most of the way back to Tel Aviv before planning to leave us on the roadside to wait for the next bus. We told them we were canceling the second day and to take us back to Jerusalem. Initially our guide (Chaya, who works for BH), defended the haphazard nature of the arrangements but when she realized how dissatisfied we were, she said it wasn’t her fault, that she was just a guide, & had nothing to do with the booking.
Because Eg’ged had changed out plans, they gave us the phone number of a real person, who I called to complain; she hung up the phone on me. The guide (Chaya, who works for BH) called it; BH apparently told Eg’ged to refund the balance of our trip. The other problem with the BH tour was that it consisted of 3 different groups of language speakers, so the guide had to explain everything 3 times. Chaya was very knowledgeable and ran a well-organized tour. The only problem was that we were taken to David Miro’s store and told he had the best prices in Israel. That may have been true of his own metal-smithing work, but for items available elsewhere (t-shirts and mezzuzot, for example), the store’s prices were double those of stores in the Jewish quarter. (Note, prices are higher for identical items in the arab quarter, perhaps because you are supposed to haggle.)
The second Eg’ged tour (a walking tour in Jerusalem) was likewise turfed to BH without prior notice, but by then we knew to expect it. Pick-up was 45 minutes late. (Eg’ged ignored two e-mails asking what the pick-up time was, but someone at their emergency number gave us the information.) That tour was fine and the BH guide (Josef Dahan) was fine but he is not as fluent in English as Chaya.
The Israeli Ministry of Tourism should close down Eg’ged.

Visited October 2012
Helpful?
9 Thank yondan20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

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Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Pittsburgh, Pennsylvania
Level Contributor
10 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Not what it was billed as”
Reviewed January 3, 2013

The tour, which we booked through Egged was contracted out to a different group. It was disorganized and a big disappointment. They were late picking us up. The tour guide was frazzled and misinformed. At the end of our tour, half of the group was returning to Tel Aviv and we were left off in the middle of the city and left to our own devices. They refused to drop us off where we were picked up and this would have been OK if we knew this ahead of time.
Overall I was very displeased.

Visited December 2012
Helpful?
5 Thank Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markham, Canada
2 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Tour 241 Nazareth, Tiberias and the Sea of Galilee”
Reviewed November 4, 2012

Paid for the tour online to depart for a day tour of Nazareth, Tiberias and Sea of Galilee got confirmation with pickup from my hotel the tour bus never picked me up. Tried calling but no answer. Plus another couple booked their tour and also did not get picked up. Stay away from this Tour group. The drivers and guides are very rude also.

Richard Narain
rnarain@ yahoo.com

Visited November 2012
Helpful?
9 Thank Dahulk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester uk
Level Contributor
84 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
“Very interesting”
Reviewed October 16, 2012

We took the tour from tel aviv via Jerusalem to Masada which was very very hot even in mid October .the guide was very entertaining and informative. We carried on to the Dead Sea where really 1 and a half hours was inadequate but still enjoyable to be recommended. Take your own food as the cafe at Masada is a rip off and the food was poor .all in all a very good trip

Visited October 2012
Helpful?
2 Thank shazb25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
“terrible tour - so disappointed”
Reviewed July 7, 2012

I booked this tour to show my family Israel. This was my one regret during our whole trip. Disorganized tours; terrible food; we got ripped off by everyone we met; and the hotel we stayed in over night was DISGUSTING!

Helpful?
6 Thank bonoliscious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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