I booked 3 tours with United tours. The first one was to Haifa and the North. They picked us up at our hotel on the wrong bus because they had us down for Jerusalem, instead of Tel Aviv. I double checked my confirmation statement and I did put down Tel Aviv. We then were dropped off in the middle of tel aviv at train station and told to wait for our bus. I asked for more information and was told to "Relax, your in Israel". We then waited with no one telling us what was going on for an hour. Then a tour guide came over and said that the bus was coming in 10 minutes (and said the same thing 10 minutes later for about an hour). At this point we were ready to leave but the bus finally came and it began to rain so we had to see all the sites in a rain storm that we would of missed if they were on time. We rushed through our tour and then had to have lunch at a gas station. I let the company know what happened and they had no reply. The next day we had a tour to Jerusalem and after waiting an hour we decdided to go on our own. The last tour was to Masada and the Dead Sea and that tour ran pretty smooth although they were 25 minutes late picking us up and also had to transfer us.............just be prepared for some chaso. Ben Gurion tours seemed much more organized
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