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“Great Hotel!!” 5 of 5 bubbles
Review of Leonardo Hotel Jerusalem

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Leonardo Hotel Jerusalem
Ranked #15 of 97 Hotels in Jerusalem
Certificate of Excellence
1 review
“Great Hotel!!”
5 of 5 bubbles Reviewed July 5, 2014

The location is very convenient, only 10 minute walk from the old city of Jerusalem. The rooms are clean with a very good view. The food in the dining buffet is excellent. And there is a great pool. Love it! Recommended 100%!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gretatyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review, July 6, 2014
Dear Guest,
Thank you for your kind words regarding our hotel. We are pleased to hear that you enjoyed your stay at our hotel and in our wonderful city. We are looking forward to serve you again on your next visit.

Best wishes,
Yael – Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,978 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Korean first
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English first
Loma Linda, CA
1 review
4 of 5 bubbles Reviewed July 5, 2014

I have enjoyed my stay at the Leonardo. The rooms are clean. I had good service but only some of the workers were accommodating. The worker Abel gave me incredible service and was always ready to help.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Taytay0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review, July 6, 2014
Dear Guest,
Thank you for writing a review in regards to our hotel. We thank you for choosing us to as your hotel in Jerusalem. All of our workers were pleased to have served you. We look forward to serving you again.

Best wishes,
Yael - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colton
1 review
4 of 5 bubbles Reviewed July 5, 2014

I enjoyed our stay. The food was awesome. We were able to take little trips around the city with this as a great home base. The housekeeping staff was very friendly. We had a great view of the city and the service was excellent!

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kirknshawna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review, July 6, 2014
Dear Guest,
Thank you for taking the time in writing a review regarding our hotel. We are pleased to have read that you enjoyed our service and your stay. We look forward to serving you again soon.

Best wishes,
Yael - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed July 5, 2014

The room service could have been a bit faster, but otherwise all was a great experience. The food was tasty and bountiful, with plenty of variety. I felt very safe and secure at this hotel, even though the locals where distress at the political and social unrest at the time of my stay. They defidently but their guests first, and all in all it was a fantastic stay!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Madeline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review, July 6, 2014
Dear Guest,
Thank you for writing a review. We are pleased to hear that you enjoyed your stay. We are also pleased to know that you felt secure during your stay. We will take into account the time of the room service. We hope to see you again soon.

Best wishes,
Yael - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
1 review
5 of 5 bubbles Reviewed July 5, 2014

We did a 3 week tour all over the holy lands and spent the last 5 nights in this hotel. It is conveniently located in east Jerusalem walking distance to the Damascus gate, the old city and for the slightly more ambitious Temple Mount. The hotel was clean, food was good and the staff were very helpful. Abel at the front desk was a great help if we had any questions. Unfortunately while we were here in Jerusalem the news back home in America was going crazy and made this place look like world war 3. At the Leonardo I never felt threatened, always safe and everywhere I walked from here I felt the same. This is a great hotel with great staff I highly recommend.

  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dustin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review, July 6, 2014
Dear Guest,
We thank you for your review regarding our hotel. We are pleased to have heard that you enjoyed your stay and that you felt safe with us. All of our staff have enjoyed serving you and we are pleased to hear that one staff member stood out for you. We look forward to seeing you on your next visit.

Best wishes,
Yael - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loma Linda
1 review
4 of 5 bubbles Reviewed July 5, 2014

The Leonardo Hotel is one of best hotels I've stayed in for a while. The first thing I noticed when I walked in was the ambiance. The Leonardo Hotel is a really clean and great place to stay because everyone working there has a smile on their face and is willing to help with what ever you need. The rooms are very nice and the beds are very comfortable (that's something you look for when your on a 2 week tour) over all I would defiantly prefer this hotel for whoever wants a place to stay in Jerusalem.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Harry1357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review, July 6, 2014
Dear Guest,
Thank you for your kind words regarding our hotel. We are pleased to have read that you enjoyed your stay. We have enjoyed being at your service and making your stay in our beautiful city more meaningful. We hope to see you again soon.

Best wishes,
Yael - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed July 5, 2014

The hotel was very nice, spacious, and felt like home. There was a nice free internet kiosk area and the staff was very friendly in helping with the rooms and other amenities. The wifi is one hour free per day, but you can get more if you ask the front desk politely :) sometimes the front desk can get mad but they will still help you. The food is pretty good, but over time the food can get pretty similar. They have traditional Middle Eastern food as well as American/European options, and an ice cream bar self service! There are also conference rooms that you can use. Rooms are pretty good, they have shower toiletries, although no skin lotion, and a very strong hair dryer. Spacious safe and good bedding, although the mattress was a little hard. This is from a twin bed room viewpoint.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Coolgkc145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael h, Guest Relations Manager at Leonardo Hotel Jerusalem, responded to this review, July 6, 2014
Dear Guest,
Thank you for your detailed and kind review regarding our hotel. We enjoyed making your stay comfortable and pleasurable. We hope that you will choose us in serving you on your next visit to Jerusalem.

Best wishes,
Yael - Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel Jerusalem

Property: Leonardo Hotel Jerusalem
Address: 9 Saint George | Jerusalem, Jerusalem 9720918, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 97 Hotels in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Leonardo Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
Like the city in which it is situated, Leonardo Classic Jerusalem is a unique meeting point of old and new, history and modern life. Leonardo Classic Jerusalem offers a special holiday in a unique environment, the one that combines the treasures of the ancient city with the luxury, progress and quality of modern life. In Leonardo Classic Jerusalem you can put your worries aside and enjoy a classic holiday. Free International Phone Calls -Exclusively ... more   less 
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