We booked four rooms at the Leonardo Hotel in Jerusalem for July 7, 2013.
The key didn't open one of the rooms and it took them 40 min to fix it.
When we finally entered the rooms, we found out that the AC doesn't work in two of them and the baby's bad (which was ordered in advanced) was broken.
Two and a half hours after our arrival we got four different rooms, the AC was broken in one of them and the shower head fell down during a shower on the other.
They offered us lunch as compensation and we didn't take it because we had other plans, they did not offer any other compensation.
Dr. Ori Zax
- Official Description (provided by the hotel):
- Like the city in which it is situated, Leonardo Classic Jerusalem is a unique meeting point of old and new, history and modern life. Leonardo Classic Jerusalem offers a special holiday in a unique environment, the one that combines the treasures of the ancient city with the luxury, progress and quality of modern life. In Leonardo Classic Jerusalem you can put your worries aside and enjoy a classic holiday. Free International Phone Calls -Exclusively ... more less
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