I was a guest at the Leonardo Jerusalem hotel last week and it was the worst experience in my 27 years of working in travel and the worst hotel stay of my life. The management was rude, never returned my calls and messages and did nothing to compensate me for the rental car I had was damaged by the "automatic" gate which was faulty and did thousands of dollars in damage. MOST SCARY is that the security in the hotel was extremely negligent as apparently the security cameras on the hotel parameter had been not working for weeks and therefore could not verify my damages. I would never step my foot in this hotel again and would highly suggest that a hotel which is located technically in East Jerusalem take security measures very seriously. I contacted the main management office of Fattal Hotels in Tel Aviv and never got a reply either. Bottom line I would never trust a hotel and does not have proper security or the courtesy to admit fault and not show any care or concern for its guests. Shame on you Leonardo hotel.
- Official Description (provided by the hotel):
- Like the city in which it is situated, Leonardo Classic Jerusalem is a unique meeting point of old and new, history and modern life. Leonardo Classic Jerusalem offers a special holiday in a unique environment, the one that combines the treasures of the ancient city with the luxury, progress and quality of modern life. In Leonardo Classic Jerusalem you can put your worries aside and enjoy a classic holiday. Free International Phone Calls -Exclusively ... more less
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