We stayed at an Executive Suite, which is basically a normal sized bedroom (about 25 sq meters) and a huge bathroom. Just imagine a rectangle split in 2: bedroom on one side, bathroom on the other, both separated by a glass wall with a "liquid crystal screen" that you switch on and off to block the transparency of the glass. Now, instead of investing this amount of money on such "technology", they should have invested more on the quality of the bed, which are completely stiff, low quality, and if you ordered a king size bed, you will be able to feel the joint of the 2 single beds right in the middle.
The bathroom is just a maze, with unnecessary walls dividing the shower, bath and sink... Yet the toilet doesn't have a door!
The bedroom doors are very heavy and you can hear every single room opening and closing all the time. Walls aren't thick enough and you can expect children making a noise if you are unlucky to have them as your neighbors.
Personnel are just ok in terms of service. We asked for advice of what to do nearby and they kept on pointing at the Mamilla Mall, which is not the most interesting site, just a nice street with shops.
We were continuously approached by a gentleman called Carlos, all the time wanting to arrange excursions and get taxis for us, saying that the ones offered at the hotel's front desk were too expensive. Come on! Isn't this a 5 star hotel? At one point we chose to use the back entrance of the hotel to avoid being approached by this gentleman.
Breakfast is just a lot of nothing. Expect a few kind of cheeses, bread... And one or 2 fruits.
It's a big place, very impotent atmosphere, yet the foot is not up to a 5 star property.
The swimming pool was a nightmare when we used it. There were children screaming and eating at the pool's premises and the lifeguard was doing nothing about it. The pool and the bathrooms feel very claustrophobic... A confusing maze of dark tiles and complete lack of light.
Overall, this hotel was a complete disappointment. It has no warmth to it, it felt very disorganized, hotel staff just harnesses you unnecessarily to make a commission on transfers and excursions, and no real service is offered.
To me, the most important things in a room are: good bed, great showers (I forgot to mention that the shower overflows). And extra space if you are paying for a superior category. Neither of these were fulfilled, so why would I recommend a place that can't offer a good quality of sleep?
- Official Description (provided by the hotel):
- Jerusalem's Finest Luxury Accommodations Mamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more less
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- Also Known As:
- Mamilla Hotel Jerusalem