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“Nice but not worth the money.”
Review of Mamilla Hotel

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Mamilla Hotel
Ranked #14 of 99 Hotels in Jerusalem
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice but not worth the money.”
Reviewed March 8, 2013

My partner and I stayed 1 night here in March.
We booked a studio (the entry level room) and paid about $450 for 1 night. A bit expensive but continental breakfast was included.
The room was nice, although not very big, bed comfortable - nice bathroom and shower. Mini bar expensive at 21 shekels for a can of coke. They gave a complimentary bottle of Evian water which was a nice touch.
Disappointing that both the sky deck was closed and there was a private function on the roof terrace - unable to see the sights! Also, had to travel down to ground floor from the 5th floor and go outside to smoke.
Staff very attentive without being in your face or pretentious - receptionist was very professional and friendly and the guys serving breakfast were also extremely attentive. It's indeed rare to find unpretentious staff in a top end hotel so well done Mamilla. Nice touch when staff came round with glasses of juice when you checked-in.
I liked the decor inside the hotel - had a very calming effect.
Did ask for a room overlooking the Old City but had one overlooking a side street.
Enjoyed our stay but don't think we would return and pay that price again.
Have marked overall as average. If I had to rate the staff alone, I would rate them as excellent.
Didn't get a chance to experience the spa or pool.

Room Tip: Our room on the 5th floor was quiet but there wasn't much of a view.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, March 12, 2013
Dear D J R,

Thank you for taking the time to write about your stay.

It is wonderful to hear that our staff provided service that you considered excellent.

We appreciate your comments because your feedback helps us improve our product. I apologize that you were not able to enjoy the view from our Rooftop restaurant. It is available for private functions and therefore may become unavailable to guests when there is a private event. However, we also have sundeck which provides an equally impressive view of Jerusalem when the weather permits.

We hope that you will reconsider and that we will be able to welcome you back to Mamilla hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (223)
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Israel
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 4, 2013

As a private tour guide in Israel, I rarely stay in the hotels my clients do. However, I stayed in the highly-touted Mamilla Hotel yesterday.
I was not a happy puppy.
True the location is great. On the wonderful Mamilla Mall, minutes from the Old City, Jaffa Street and other tourist spots, but location does not a great hotel make.
The rooms are tight, beds too low to the ground, and the bathrooms...

Why should the bathroom illuminate the whole room? My wife wanted to wake up early and bathe, but turning on the bathroom light illuminates the whole hotel room.
Breakfast is minimal, too. They should take lessons from the King David or David Continental.
In short, for the price they charge I would choose the other great alternatives in this fantastic city.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank priest22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, March 6, 2013
Dear priest22,

Thank you for taking the time to write about your stay. We value your feedback because it helps us improve our product.

We acknowledge that Mamilla hotel has a unique design that may not appeal to everyone. Your comments regarding breakfast will be shared with our executive chef.

We hope that we may be able to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, Michigan USA
Level Contributor
427 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed March 4, 2013

Location, location, location!
You have it all here... comfortable, well appoint rooms, service, restaurants, shopping to your hearts content and walking distance to the historical sites. If you have a night free book a meal on the roof top. The view service and food was excellent.

Room Tip: We had 7 rooms and there was not a bad room in our group.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marty O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, March 6, 2013
Dear Marty O,

Thank you for taking the time to write about your stay. It was truly an honor having your group as our guests.

It will be a pleasure sharing your comments with our team.

We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
124 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 2, 2013 via mobile

Great location with incredible rooftop views! Was it worth the price, I am not sure since it was my first time in Jerusalem. What I will say is the service was certainly not up to standard. But I experienced this a lot in Israel as a whole. The most bothersome thing was at the rooftop restaurant the staff were obsessed with texting on their cell phones and having to wait forever to be served and certainly not as friendly as they should be for the prices.

Stayed February 2013, traveled on business
Helpful?
Thank nocomment26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, March 5, 2013
Dear nocomment26,

Thank you for taking the time to write to us about your stay. Please be reassured that your feedback is very important to us. Your comments regarding the Rooftop restaurants are being addressed. We would like to know more about your stay and which aspects of your service were not up to standard.

We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
217 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed February 2, 2013

My wife and I chose this hotel for a short weekend retreat. We had a wonderful time. The place is beautifully decorated, both the puplic areas as well as the rooms. Our room was spacious and full of amenities. The spa at the hotel is really worth a visit - we had great treatments there. The only meal we had this time was breakfast and we enjoyed the elaborate buffert. The location of the hotel is also a big plus - walking distance to the old city. Very highly recommended!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aviad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, February 3, 2013
Dear Aviad M,

It is a pleasure to read that you enjoyed your stay at Mamilla hotel – specially the rooms, the spa, breakfast and the location. Your feedback encourages us to strive harder.

We are looking forward to your next retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 31, 2013

If sleek, modern and minimalist is your cup of tea this is the hotel for you. As a family of 5 we booked a studio room and for the second room the next rate above that fitted 3 beds. There's little room to spread out factoring in suitcases. That being said you don't spend much time in the room. The kids loved swimming in the indoor pool (we were there in early Jan) and the public spaces are sleek. It is by far the best position to access the old city and the Mamilla mall is lovely.Surpringly the range of options offered at breakfast was not nearly as generous as other less luxurious hotels we visited. The service at the hotel could not be faulted. Would I return there? Not sure considering new hotels seem to be opening frequently. I'm also advised the rooms at the David Citadel across the road are much bigger.

Room Tip: Think carefully about how much space you want. The studio rooms are the cheapest but they are small.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gilshandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, February 3, 2013
Dear Gilshandi,

Thank you for taking the time to write about your stay.

We appreciate your comments because they help us improve our product. We will pass on your feedback regarding the breakfast options to our executive chef.

We hope that you will consider Mamilla as one of your options when visiting Jerusalem.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre, RS
2 reviews
Reviewed January 27, 2013

We enjoyed very much our stay in Jerusalem, and also being in the mamilla hotel with friends to celebrate a Bar Mitzva.
During our stay I have lost a precious bracelet and we would like to thanks Manar, who was in charge of cleaning room 729, during our stay in Mamilla Hotel between january 20-24th, who found it .
Magda

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, February 1, 2013
Dear Magda N,

Thank you very much for taking the time to write about your stay. It was an honor to have the family stay at Mamilla hotel for the Bar Mitzvah.

Thank you for the special mention of Manar. We are very proud to have her on the team.

We're looking forward to your next stay at Mamilla hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mamilla Hotel

Property: Mamilla Hotel
Address: 11 Shlomo ha-Melekh, Jerusalem 9418238, Israel
Location: Israel > Jerusalem District > Jerusalem > Mammilla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Jerusalem
#5 Spa Hotel in Jerusalem
#6 Romantic Hotel in Jerusalem
#7 Family Hotel in Jerusalem
#12 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mamilla Hotel 5*
Number of rooms: 194
Official Description (provided by the hotel):
Jerusalem's Finest Luxury Accommodations Mamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more   less 
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Also Known As:
Mamilla Hotel Jerusalem

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