We had called to confirm our 3 nights accomodation for 4 couples - 4 double rooms few weeks before we left for Israel. Upon arriving, we were told that our rooms were still occupied by some backpackers who were 'lost' somewhere in Bethlehem and did not check out before they left. Because we were new to Jerusalem and had no clue where else to go, we reluctantly gave in to the suggestion that we stay in a 8 bed dorm. Lo and behold, this 'dorm' was the dirtiest cramped up room I have ever seen in my life, with no ventilation, windows covered with very dirty sheets and no ventilation. Just as we entered, we had carpenters (who smoked inside the already stuffy room never endingly) to try fix a door to the 'open' bathroom and toilet. However, our 8 bed dorm had only 6 beds available because apparently, the other two beds were occupied by another two 'lost' tourists whom were nowhere to be found. Not only was the room stinking and reeking of cigarette by the time we came to bed, but the Receptionist was smoking full time and everything was just too filthy. The next day, ALEX came to explain that we had to either stay in the dorm or be transfered to another hostel (PETRA in Old City). ALEX gave us his long winded explanation about how he could not turn away tourists and how booking online caused problems for him because he made more money with walk ins. I have to say, we did give him a very clear piece of our mind before leaving the place. If you are intending to stay here...you are out of your mind - you will be more stressed and could get sick from such a dirty place. And don't even waste your time talking to ALEX, he tries to make you feel like your money is worth nothing to his excuse of a great business. I don't even think this place deserves even a star - totally ruined the great days we had in Nazareth and Golan Heights. NEW PALM - try rotten Palm Hostel.
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- Also Known As:
- New Palm Hotel Jerusalem
- New Palm Hotel And Hostel