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“Horrible place!”

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New Palm Hotel & Hostel
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Horrible place!”
1 of 5 bubbles Reviewed April 26, 2014 via mobile

This place is the worst thing i ever tried. When we arrive they charge us over double Price of what we have booked it to. We haggle them down so we "only" have to pay 300 nis instead of 180 nis that we booked it to. (That is without breakfast, wifi, coffee ect.) The owner threaden us byt telling us that he will watch us.
The only good thing is the location. But i will never set my foot in that hostel again. So i highly recommend not to stay here, but take one of the hostels inside the old town instead

Stayed April 2014, traveled with family
Helpful?
5 Thank K K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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234 reviews from our community

Traveler rating
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    45
    28
    83
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Barcelona, Spain
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed April 24, 2014

We were supoosed to spend two nights here in a double room but they made overbooking and all the explanations were lies... The staff tried to be nice and polite but in fact they invited us to look for another place to stay... If you insisted that Jerusalem was fully booked (Easter season) they only could offer a coach or if you were lucky a matress in the dinning-room floor. It was a very bad experience.
I cannot say if rooms are ok because I couldn't see them! But, there is free wi-fi in the hostel building where common areas are fine. The "sharing" bathrooms were dirty. The dinning-room where you can have free breakfast was fine with nice view.
The location, next to Damascus Gate is excellent to visit the Old Jerusalem. This might be the best of this hotel.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NuPlaSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jerusalem hotels

Warsaw, Poland
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed April 23, 2014

I enetered the reception and asked about the price, when a man at the receptoin desk looked at me and said, that it's very expensive, too expensive for me, and they are fully booked.
I was normally dressed, clean and everything. Rude boor!

  • Stayed April 2014, traveled as a couple
    • Service
Helpful?
5 Thank Blanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed April 5, 2014

One of those moneymaking enterprises, with happy owners because Jerusalem beds mean money. 85 Dollars for a tiny room is of course ridiculous... It wasn't even ready to receive guests: no hooks to hang something, no cupboard, no bed lights, and a cess pit for bathroom.
Avoid this place. There are better ones.

Room Tip: Find another hotel... But Jerusalem is expensive, so take your time to read reviews.
See more room tips
  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed March 18, 2014

I was there in March for 2 days ... and two days too long. We booked private rooms for 10 people but unfortunately only 4 of us went to them rooms .. the rest was moved to dormitories! First night I spent with my friend with double bed room. The room was dirty and very cold. We had some rainfalls in that time and during the night our room was flooded! The water was coming from the room next door and also leaking from the ceiling directly to our bed ! There was no refund for this horrible conditions.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank MAREK R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed January 31, 2014

Never ever again!
They say that the hostel is even worse but it is hard to believe because the hotel was really a crappy place
A room with a view of the pavement, very little space and no wardrobe and facilities such as hangers
The bathroom was dirty and moldy with a hole in the floor where water was supposed to drain
Do not go there choose a different place in Jerusalem

Room Tip: Sleep in the corridor it looks better than hotel rooms
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank beata r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nice, France
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed January 13, 2014

This hotel was the worst experience we have ever had ! We booked for 7 people (2 double room for couples and a triple for parents and son) and we paid 280 dollars for 3 nights for the double and a little more for the triple which was WAY TO EXPENSIVE for what we got. The rooms were very very small, just enough space for the bed and nothing else, the walls were all moldy, rotten as well as the ceiling, the bathroom was more like a very dirty toilet with a hole on the floor (with lots of hair on it) and they called that the shower ! The linen were full of spots. There were no windows at all !!! It was all dirty on floor, I think nobody has cleaned for a while. And it was the same in the 2 other rooms !! All the rooms were sticking really. I am quite use to very simple hostels but this one is just cheating. It was impossible to take a shower (unless you want to touch the moldy walls and step on big balls of mold! It was very difficult to breathe without any window and lots of humidity. The place is very noisy as well ! And on the mornings the breakfast was very minimal and the tables were all dirty and if you arrive after 8 am there is nothing left. We finally left for another hotel although we had paid. They didn't accept to reimburse a penny. THE WORST EXPERIENCE of hotel ever. Avoid if you want to spend a pleasant stay in Jerusalem ! We then went to another hotel (Imperial) where we paid less (90 dollars a night) for the double room than at New Palm Hotel and all was good. But the time, money and the 2 nights (impossible to sleep!) we lost will never come back. Bad start of holidays with this hotel.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank RJ D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Palm Hotel & Hostel

Property: New Palm Hotel & Hostel
Address: 4-6 Ha'Nevi'im St | Damascus gate, Jerusalem, Israel
Location: Israel > Jerusalem District > Jerusalem > Down Town East Jerusalem
Hotel Style:
Ranked #43 of 64 Specialty Lodging in Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:1 star — New Palm Hotel & Hostel 1*
Number of rooms: 25
Reservation Options:
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Also Known As:
New Palm Hotel Jerusalem
New Palm Hotel And Hostel

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