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All reviews east jerusalem old city top floor internet connection quiet hotel minute walk mount olives tram
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Reviewed May 9, 2017

*The location is great - maybe 10 min walk from the Damascus Gate of the old, walled city. This is east Jerusalem, the Palestinian section. It is 5 min walk to a Lite Rail stop. It is right across the street from a Armenian pottery store recommended in guide books.
*Our room was simply shabby. Furniture was worn, a drawer knob had lost it's threading and kept falling off. The dorm sized frig was under the small desk so you couldn't put your legs/feet under the desk. The TV in one of the rooms (we had a small suite) didn't work and when we asked for repair they said it worked, but it didn't. (The other TV had CNN, so that was nice). The AC was difficult - hard to adjust - often too hot or too cold. The bathtub was the smallest I've seen in any hotel room, anywhere (although I appreciate that there was a tub). The amenities (shampoo, conditioner) were terrible. Wifi was spotty - hard to access and once on, we got kicked off frequently.
*Access to the hotel required walking up, with your luggage, 10 - 12 steps. No ramp, no hotel porter.
*The gym had very limited hours (maybe 7 - 9 am and 3 - 9 pm). The hotel is an old YMCA and the gym may not have been updated since. Also, it was open to people who were not guests at the hotel. It was large enough, but without hours that made it useful to us.
*The restaurant on the 6th floor had good window viewing - not great views, but pretty good. The food was very good, although overpriced for the location. The service was mixed. One waiter was very helpful, but another provided almost no service and when he did, he kept trying to sell us high end bottles of water instead of the perfectly fine water served to every guest (at no additional cost). We learned on the last night that room service was possible, but there was no info about this anywhere (not in our rooms nor in the restaurant).
*Breakfast buffet offered lots of choices, but by the time I got there the eggs had been sitting for hours. If they make coffee drinks or omelettes by request nobody told us. I had to ask for spoons and bowls for cereal on several of the mornings. Tables were not cleared and reset often enough, so I often sat at a table where there was a clean/new setting, but dirty dishes at other places on the table.
*Front lobby/reception staff tried to be helpful, but often weren't. One gal couldn't explain how to take the light rail or how to get to a particular location (go down 1.5 blocks, turn R and keep walking - very easy, it turned out). The hotel doesn't change money and didn't recommend anywhere for this service. We were there long enough to get a 15% discount on the restaurant bill only (not the lodging portion), but when it came to paying the bill they couldn't figure out how to adjust the bill, even with the help of the supervisor and over an hour to try to get it right.
**If we return to Jerusalem it will not be to this hotel.

Room tip: Stay elsewhere.
Date of stay: May 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank lsmkw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2017

We stayed for four nights and enjoyed a small but clean room. The built-in hair dryer on the wall didn't work so we got one with a cord from the front desk. We also borrowed an iron and ironing board. The front desk was very prompt.

The hotel is within walking distance to the old city, and if you think otherwise, there is a tram station right behind the hotel that will take you there.

There is a big gym in the basement, bathrooms on the main floor, and a lounge area inside the lobby and outside. There is a safe in the room too. We left some laundry in the hallway at 8:00 in the morning and it was finished and on our bed before supper time.

There is a restaurant on the top floor too, but we didn't like the lunch we got there. The pizza had some dried up, beat up, old chicken on it with bad cheese. The vegetable gnocchi thing I got was kinda gross. The breakfasts, on the other hand, were fantastic! There was fresh fruit, vegetables, different yogurts, fresh-squeezed orange juice, breads, pastries, cereals, eggs, beans...you name it.

A couple of weird things: there were facecloths for our first night but not after that, the room electricity stayed on for two days without our room key in its slot, but then it shut off and we had to keep a card in the slot for power after that.

Not a bad hotel; we were quite happy with it overall.

Date of stay: April 2017
1  Thank Rik T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2017 via mobile

Our family visit Jerusalem to view holy places. This hotel is perfect for this kind of travel. It is too near (about 3min. walk) to old city Damascus gate thru which you are starting traveling in history!!! To walk down to Lions gate and down you can enter directly to MT.OF OLIVES.
Hotel rooms are wide and clean. Has TV, free wifi, phone, small refregerator and tea-cofee free service. Some rooms have large balcony and perfect view! There are two restaurants at the hotel. Staff is friendly and the brekfast various and good tasty. I recomnend this hotel!! Hope vusit this hotel again!

Date of stay: April 2017
Trip type: Traveled with family
Thank KetevanK15
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2017

My friends and I traveled to Israel and arrived there on 03/14/17 and stayed until 03/19/17. I must say that Legacy was the best thing that happened to us!!! The Hotel is not only pretty, clean, relaxing and just special overall. Moayde, Firas and Soma are the best guys ever! so Respectful, professional and friendly! The restaurant was our favorite part ever because not only the food is absolutely delicious but the way Moayde, Firas and Soma, treat customers made us feel like at home and we didn't want to leave Israel because of it!!! I highly recommend Legacy Hotel, you will not regret it! When you go to Legacy please give them my regards, sincerely Gabriela Elena!

Date of stay: March 2017
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Gabriela Elena M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2017

I wanted to love this property. The hotel was clean throughout, the rooms were spacious and well-appointed, the front desk staff members were friendly and helpful, and the onsite dining was agreeable. However, the location is not ideal, in my opinion! For a tourist who wants nearby restaurants and conveniences like groceries/drug stores, this is not the place. It is a fair walk to the walked city. There is a subway stop sort of near by.

Date of stay: March 2017
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
Thank ArtemisTX
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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