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“Poor service/general rudeness/hidden charges”

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Crowne Plaza Hotel Haifa
Ranked #3 of 28 Hotels in Haifa
Certificate of Excellence
Reviewed May 17, 2010

Check-n staff generally rude and unhelpful. Upon arrival I quickly found that the bathroom was not properly stocked with washcloths, towels, etc. When I asked for supplies from the front desk, personnel were rude & accusatory. I did eventually receive necessary items, but grudgingly. Room was nice and generally clean, but bathroom was small, awkwardly designed, and in need of updating. Beautiful views from my room were a huge plus. While visiting I needed cash, and could not find an english language ATM. I requested assistance at the desk & personnel told me they could charge up to 200 NIS (equal to $53.26 USD) to my credit card with no fee. When I received my bill, charge was made for $133.69 USD, more than $80 USD more than expected. Still have not been able to get an answer from the hotel why I would be charged more tha $80 for a $53.26 advance.

  • Stayed: May 2010, traveled on business
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Thank Angela093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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651 - 657 of 974 reviews

Reviewed May 15, 2010

Perfect hotel in awesome location (a lot of pubs in the area).
View from seven floor like postcard.
They have tour company in the lobby, good prices and the most important is excellent service.

  • Stayed: May 2010, traveled on business
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Thank SagiK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2010

This is my fourth visit to the Crowne Plaza in Haifa. And again, I'm completely satisfied with my stay. The rooms are very clean and well appointed for the business traveler. The panoramic view over the city from the rear rooms is an added bonus I never tire of.

The staff are courteous and extremely helpful. Especially, Natalie in the business lounge and Adela on the front desk. Both are quick to answer questions and advise on alternatives to travel plans.

The business lounge with it's free Wi-fi is well appointed and comfortable. Also, the hotel serves a very good complementary hot and cold buffet in the lounge each evening. So, there's no need to eat at one of the many good restaurants which are within a short walk of the hotel if the need to continue working to meet those deadlines arises. In addition the hotel's own restaurant is first class.

For those of us who need a good breakfast to start the day, there is no need to look further than the Crowne's wonderful morning spread.

If there is one suggestion I may make is to extend the reach of the lounges Wi-fi to all rooms on the tenth floor. I've been lucky with my allotted rooms being close enough to the lounge to pick up the signal. However, this is lost if your room if further than fifty feet away.

Overall, an excellent hotel offering good value and comfort.

Mark from Louisville

  • Stayed: May 2010, traveled on business
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Thank Markyusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2010

The hotel is a good place to stay for travellers.
Located on the Karmel you will have a great view over Haifa Bay.
Room size is ok, clean and all facilities working. Bathroom could be a bit more modern.
Free internet access in the room is missing (should be included for that rates)
Service is perfect, customer relation service very kind.
Best advantage is the access to the well equipped business lounge all around the clock with good facilities for small office works.

I am here frequently once per month and was never disappointed

  • Stayed: May 2010, traveled on business
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Thank KochRa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2010

Check in was easy and the room was nice. Business lounge had good food and wine. The views from the lounge, rooms and restaurant are top rate. Friendly helpful staff.

  • Stayed: April 2010, traveled on business
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Thank higonzilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2010

Internet very slow, dirty reception seating, poor service at the dining room as no coffee offered. Rooms not cleaned perefectly, especially when you have a pourche varanda onthe 6th floor. Not to American or European standards and not cheep either. Baths need upgrade urgently, smoking everywhere when it is not allowed, trying to mask it with smelly odor infused into the aircondition. Sun and ligh tblocking shades too short and not blocking the light comletly. Cheap soap in the room.

Graet location, nice view of the bay. Breakfast is good (no meat served in this Hotel). Better then other Hotels in the area (excluding the Dan hotel 5 Star.

  • Stayed: March 2010, traveled on business
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Thank DrSam2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2010

I have been staying there for the last 11 years twice a year for very lengthy periods of time, and would recomend it to the Business and leisre traveler.
Great staff and Management , great location, food and of course the view of the Haifa Harbour. Within walking distance from Central carmel Coffee shops, restaurants and supermarkets. I was born and raised here and this is my natural choice having stayed at all other Hotels in this area. (well priced to...). For the Business traveler- you will enjoy the Business Lounge newspapaers and the great food they offer. Swimming pool gym and SPA are also offered there.

R. Arad

  • Stayed: April 2010, traveled on business
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Thank RamiBoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Haifa

Address: 111 Yefe Nof, Haifa 3445413, Israel
Phone Number:
Location: Israel > Haifa District > Haifa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#1 Family Hotel in Haifa
#3 Luxury Hotel in Haifa
#4 Business Hotel in Haifa
#5 Romantic Hotel in Haifa
Price Range: $131 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Haifa 4*
Number of rooms: 100
Official Description (provided by the hotel):
Crowne Plaza Haifa hotel is located on the green hills of the Carmel Mountain offering a breathtaking view of the Haifa Bay.Just minutes away from the Carmel Center a recreational district with lot's of restaurants and shops, 15-20 minutes drive from the beach and very close to the Bahai Gardens. Crowne Plaza Haifa hotel offers a variety of possibilities for business guests. The Business lounge on the 10th floor offers light refreshments and an afternoon buffet.Wireless High Speed Internet Access (WiFi) is available in all rooms and public spaces. The hotel's indoor pool is heated in Winter, there are also a large Jacuzzi and wet and dry sauna, for use of hotel's guests only.** Check-in time update : for Saturday evenings is 19:00 unless otherwise confirmed. ... more   less 
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Also Known As:
Crowne Plaza Haifa
Haifa Crowne Plaza

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