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Reviews (1,038)
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Reviewed October 21, 2011

We rented a suite with the balcony overlooking the Mediterranean. The view was beautiful. However, the rooms were in disrepair, and requests for basic services were not entirely satisfied. The suites were not stocked with utensils, glassware, etc. Front desk personnel were very friendly. The dining room offered a plentiful complimentary breakfast with a vast array of food and beverages. There was a delay with our check-in time. Our stay was memorable due to the wonderful experience of being right on the beach at Haifa, but the hotel itself was overpriced. We tried to respectfully express our critique via telephone and e-mail, but got no response.

Room Tip: Rent a room on the ocean side. The view is spectacular.
  • Stayed: September 2011, traveled with family
    • Value
    • Location
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1  Thank johnalany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2011

On checkin to this hotel I wa pleasantly surprised by the location and the view from the room. Only later did I discover that the hotel is in terrible shape and in need of some serious renovation...

At first I couldn't put my finger on the issue, until suddenly it hit me - my room stank of urine. There appeared to be a huge urine stain under/around the bed, but apparently the staff couldn't see or smell it...

As others have also said the general cleanliness is dire too - stains/hair/etc in the bathroom, the same stain on the sink for my entire stay... I was in my room one day when the maid entered to clean it, so I stuck around to see exactly what was done. Bed was made, perfunctory glance into the bathroom (toilet rolls were needed, but that was missed and towels were not checked) and moved a bottle from the table. All in all a waste of time...

As has also been mentioned on TripAdvisor, the lifts are a joke. I have no idea what they are supposed to do, but they take an age to go anywhere...

The food in the restaurant was ok, but let down by the service. Having to wait until your meal is almost finished to get the drink you ordered on arrival is not acceptable.

All in all, if this hotel was anywhere other than the best location in Haifa, it would be the worst possible hotel to stay in. The beach just about salvages some praise...

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank InternationalManOfMystery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, Manager at Leonardo Plaza Hotel Haifa, responded to this reviewResponded October 31, 2011

Dear guest,

We thank you for your review and apologize for the matter
The hotel service crew works around the clock on the rooms and we deeply regretted to hear your remarks
We continue to maintain a high level of hospitality and facilities in our hotel
We are currently in the process of massive renovations and upgrade of the rooms and facilities at the hotel and we are sure you will be very pleasantly surprised in your next visit

Sincerely,

Leonardo Haifa Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2011

I stayed here for business. Loved the location right on the beach - able to run up and down and swim. BUT my keycard didn't work for 3 days in a row which meant that despite numerous complaints I kept marching up and down to reception....argh!!

would probably stay here again - but would check the door first...
room was so - so - all a bit tired but clean...

Room Tip: seaside view?
  • Stayed: August 2011, traveled on business
    • Value
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Thank rackiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2011

We booked a deluxe suite which looked very nice on their website, the room was filthy with a stained carpet, and the bedroom which was described as 'cosy' on their site had no windows and felt more like a coffin!! The staff dismissed our complaints and the manager was always busy when we tried to speak to her

Room Tip: Dont bother to get any rooms in this hotel
  • Stayed: August 2011, traveled with family
    • Value
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2  Thank sunsearcherLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2011

Excellent hotel that is on the beach. Upon check in, we found that the room we were given had been recently used & full of cigarette smoke. Since my wife is allergic to it, we contacted the front desk. They immediately gave us another room without any question. Staff very helpful about what to do in the local area.

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
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Thank GMSLCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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