This is the second time we stayed at this hotel and were expecting great things from our previous experience of a few years back.
Unfortunately the hotel did not deliver this time. The rooms felt tired with all cooker and air-con controls worn away. The bath didn't hold water and had to be fixed twice, the taps didn't stop running and one light switch was broken.
Around the pool at night (the only way to get from our room to reception or out of the hotel) you took your life into your own hands as the lighting was painfully inadequate yet the ground was often wet from cleaning and ledges were un-marked.
The service was appalling, for example we were unable to purchase lunch from the poolside restaurant at lunchtime as they were busy taking publicity shots. When it was finally convenient the food was delivered to our table with a hefty fling (and the order was only half complete). The rooms were not ready for occupation despite arriving in the evening, for example one room had no towels. The hotel lost all the departure time confirmations from the tour operator for our day of departure and the staff were either unable or unwilling to provide local information such as where restaurants or shops were located. However, staff were willing to the point of pushy when it came to certain establishments, which gave the impression of staff incentive schemes.
It is a shame that this resort has been allowed to fall to such depths as it was certainly good once. We will not be rushing back.
- Official Description (provided by the hotel):
- On top of the beautiful tropical garden and pools areas, guests may also enjoy the shopping avenue and three reataurants. The main dining hall of the hotel serves a breakfast buffet (price is not included in room fares). Israelit is a grill-meat Mediterranean restaurant and Cafe Boulevard is a dairy cafe located at Le Boulevard shopping center. The cafe offers desserts, salads, pastas and breakfasts. ... more less
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- Also Known As:
- Isrotel Royal Garden Eilat
- Isrotel Royal Garden Hotel Eilat