We staid with our 2 little children (1y,4y) for the 2 days prior to the "Shavuot" holiday.
The hotel was in low occupancy. which was great. no lines in the dinning room available sun beds all the time and the little ones pool had 4-5 kids in it at the most.
How ever, the Family room we got had no view, or balcony- (that's the way all the family rooms are built) and it was located over the main entrance to the hotel- so opening the window was not an option, because of the noise of people constantly going in and out of the hotel.
we did not mind it so much because the room was big and very comfortable for our family. we had our privacy and even 2 toilets.
Unfortunately, on our second day the room was not cleaned on time. we asked the guest service to take care of while we go to eat lunch.
When we returned the room was still not cleaned. and again we contacted the guest service center...this repeated it self 4 times! until at 8 pm! we got our room cleaned, towels changed, trash cans empties (should i remaind you that we were with a baby that uses dippers...) and new bed linings.
The positive...2/3 days after our stay ended, as a replay to a review a wrote on the Hotel Chain web site, I got a call from the guest relations manager. She was very nice and apologized. explaining that the staff was at fault and probably my request fell on new employees who were not trained enough... also she advised me to mention during the check in that i am interested in a specific cleaning time for the room.
We also received a compensation. over all i would give this hotel another chance because of the way they toke care of the situation after our stay.
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- Also Known As:
- Isrotel Sport Club Hotel Eilat