We spent 3 nights there. We called in advance to ask for a room on a high floor, so that it'll be less noisy as we are a couple and don't have kids. We also called prior to making a reservation to make sure there was parking for hotel guests and got the answer "but of course!". When we arrived at around 7PM there was no parking available and we had a room on the 4th floor (out of 8). The manager claimed that they had limited parking and that she couldn't do anything about the room, as they were fully booked. The fact that they had it written down on our reservation that we asked for a specific kind of room didn’t help.
When we entered our room, we realized that it was a smoking room. Apparently, the default type of room at this (sports!!!) hotel is a smoking one and if you want a non-smoking room, you may ask for it but you won’t necessarily get one. So, again, since the hotel was full we got stuck in what was left. They had a couple of junior suites available, but when we said that the price for the upgrade was too high, they didn’t offer any discount or any other solution.
The hotel is newly renovated, so it’s very nice. The rooms looked new and the overall impression was good.
The pool got closed at 6PM, which was very strange, as there was still light till 8PM and it was very hot outside, so it would be more reasonable to keep it open until at least 7PM.
The food and the variety was good. BUT, there were some issues with food handling. One of them was fixed immediately after we talked to the person in charge and she talked to the head chef, so it was OK. Another issue was that they didn’t wash their vegetables thoroughly enough – I dried a few cherry tomatoes on a napkin and got a black napkin at the end. So I guess the hotel can still improve in that area.
On the last day we had a not-so-nice surprise. At 8AM we got a hard knock on our door and the housekeeping personnel tried to open the door, while we were still sleeping. So that made us wake up, sure. We thought it was a mistake, and put a “do not disturb” sign on the door. But then, a couple of hours later when we were getting organized, someone knocked again and before we could answer, the cleaning lady entered the room with her key. She claimed that the management told her that we already checked out.
So, to sum up, some pros/cons and tips:
- Newly renovated, clean, nice hotel
- Large pool and gym
- Good food (but some improvement in the hygiene area are required)
- Good location (close to the sea shore, some bars and shopping centers)
- Limited parking
- SMOKING rooms by default
- Poorly functioning management
- Make sure you arrive before 1PM on the day of check-in if you wanna have a parking slot and get the type of room you asked for and don’t be surprised if you don’t get it.
- Come with kids or bring ear plugs if you want to sleep till late (and put a "do not disturb sign" and lock the door)
- Whenever you put a “do not disturb” sign, also make sure you lock the door and vice versa.
- Reservation Options:
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- Also Known As:
- Isrotel Sport Club Hotel Eilat