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“Very dirty with full of mosquitoes”
Review of Astral Palma Hotel

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Astral Palma Hotel
Ranked #34 of 61 Hotels in Eilat
Certificate of Excellence
Reviewed June 30, 2014

We reached the hotel and we got the room Nidamno to find that the room is full of mosquitoes. Were in at least 100 mosquitoes. After a conversation with the receptionist she claimed that Eilat control mosquitoes. After one day we went to a nearby hotel and were not mosquitoes at all.

Board is very poor and poor. Dining room full of flies that interfere during the meal.
All dirty and not well kept at all. Not recommend the hotel. Why waste money on a vacation.
I was very disappointed.

  • Stayed: May 2014, traveled with family
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3  Thank Assaf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astral H, Public Relations Manager at Astral Palma Hotel, responded to this reviewResponded July 10, 2014

Dear Assaf
Thank you for taking the time to write a review regarding your experience with our hotel.
Your feedback is extremely important to us, and we regret to hear that your experience was not a good one.
At Astral hotels, our number 1 priority are our guests and we work hard to make their stay a pleasurable one.
We wish to contact you in order to look deeper into this matter and better understand the details of the case.
We'll be happy to receive your name, email and phone number in a private message and one of the hotel's representatives will contact you.
Thank you
Astral Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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46 - 52 of 411 reviews

Reviewed June 28, 2014

We stayed at the hotel for a weekend, the price was cheap due to a special, but the hotel was very unclean, corridors filled with dirt and urine smell... Checked out rooms left open... The rooms are poorly maintained and the a/c is dripping and noisy (and that's after we upgraded the room with extra money).
In the pool the music is loud and everybody smokes around you.
The room was not cleaned, the only thing the made did was to replace towels.

  • Stayed: June 2014
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2  Thank Hadassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astral H, Public Relations Manager at Astral Palma Hotel, responded to this reviewResponded July 10, 2014

Hello Hadas
Thank you for taking the time to write a review regarding your experience with our hotel.
Your feedback is extremely important to us, and we regret to hear that your experience was not a good one.
At Astral hotels, our number 1 priority are our guests and we work hard to make their stay a pleasurable one.
We wish to contact you in order to look deeper into this matter and better understand the details of the case.
We'll be happy to receive your name, email and phone number in a private message and one of the hotel's representatives will contact you.
Thank you
Astral Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

The hotel is one of the Astral hotels in Eilat
We got a great family room very comfortable just near the pool first floor
Breakfast and dinner were very good
They had pool activites for the kids and in the evenings entertiment for the familys
The Hotel is very close to the ice mall Eilat and not faraway from the shops and restaurants

  • Stayed: May 2014, traveled with family
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2  Thank Yehdith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astral H, Guest Relations Manager at Astral Palma Hotel, responded to this reviewResponded June 1, 2014

Dear Yehdith,
Thank you so much for your review! here, at Astral Marina, we're doing everything in our power to give the guests the best service and entertainment for a great vacation.
We hope to see you at your next vacation in Eilat,
All the best!

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Reviewed April 9, 2014

The hotel isn't in the same class as five star hotels in Eilat but this is more than fairly reflected in the price, our room was adequate, the pool was clean and the breakfasts were brilliant. What made it special was the attentive and friendly staff, nothing was too much trouble and everything was dealt with immediately. I would definitely like to return here again someday

Room Tip: The rooms on the lowest level have direct access to the pool, the hotel is well insulated and quiet...
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  • Stayed: April 2014, traveled with family
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1  Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astral H, Guest Relations Manager at Astral Palma Hotel, responded to this reviewResponded April 12, 2014

Dear Rachel,
Thank you so much for your kind words, we're glad you had a great experience at Astral Marina.
We hope to see you again very soon!
Kind regards,

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Reviewed March 14, 2014

After we have got the room and settled down, we went to a little walk to see the surroundings. When we came back to our room there was waiting a bottle of Cava and chocolate. That was a very nice surprise and delight and we felt us really welcome. The hotel was comfortable and the staff helpful and friendly.

Room Tip: Next to entrance hall you can use WiFi in your own room.
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  • Stayed: March 2014, traveled as a couple
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2  Thank Tuulikki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astral H, Guest Relations Manager at Astral Palma Hotel, responded to this reviewResponded March 19, 2014

Dear Tuulikki,
Thank you so much for your kind words!
It was a pleasure serving you.
We hope to see you soon at Astral Marina.
Kind regards,

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Reviewed February 17, 2014 via mobile

I'm an Israeli and have been to Eilat many times and have stayed in a variety of hotels in the same square mile as this. This hotel makes me ashamed that tourists outside of Israel have to experience Eilat when staying there.

Crew was rude - which is the worst thing in a hotel, rooms are old, sloppy and dirty, tons of noise as its kind of visitors are not the ones that care about others, door in the bathroom has a 2inch gap from the wall so you can see anyone in the toilet (not so romantic), and food was mediocre in Israeli standards plus they run out of all the normal dishes about 20-50mins after the meal starts and then they dont refill so a lot of times you have no refills or desert, especially if you come half an hour after they start serving. No warm water at evening bofore dinner time. These are only a few of things. I recommend staying away from this hotel.

Stayed: February 2014
5  Thank sagi-on-vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

We are family of 5 adults and 1 kid. We were looking for a place that we could all be located in the same space, divided into inner rooms. So the idea of having suite with 1 living room and 2 bedrooms was exactly what we wanted. We have stayed in the hotel for two nights.

The first look on the hotel was sufficient to have an adequate opinion. The lobby looks not bad, but the rest of facilities is really poor. Our room wasn't cleaned well, the half of towels were missing. There were no dishes at all, not even 1 spoon or 1 plate. When we called the reception, they told us that we are not supposed to get any dish and that we are not supposed to use any of the equipments. We had to convince them to provide us at least 6 mugs for the kettle.

The service is really poor. The safe was broken, so we called reception 2 times until it was fixed by the end of that day. Photos for the hotel's site were taken from a specific angle in which you cannot estimate the real size of the rooms, so we were pretty disappointed when we first time entered our room.

The food is nice however. It has rich choice, and everyone can find anything for him. The only problem that the restaurant is really small, and there is no place for "maneuvers" with full plate.

Bottom line, unfortunately, I don't believe that I ever stay there again. It wasn't a good experiance.

  • Stayed: January 2014, traveled with family
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1  Thank Imobilyzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Astral Palma Hotel

Address: 11 Kamen, Eilat 8851310, Israel (Formerly Astral Marina)
Location: Israel > Southern District > Eilat
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Eilat
#30 Luxury Hotel in Eilat
Price Range: $107 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Astral Palma Hotel 4*
Number of rooms: 152
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Also Known As:
Astral Eilat Marina Hotel Eilat

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