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Isrotel Lagoona
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Reviews (2,522)
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All reviewsentertainment teamfree ice creamplay zonefree drinksnice gymdelicious cocktailsrooms are clean and spaciousall inclusive hotelthree meals a daynice showslocation is greatfavorite hotelfamily atmospherecomputer gamescoffee and cakehotel is locatedspent nights
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Reviewed February 8, 2012

Every year I spend with my family. An excellent hotel, very good service.

  • Stayed: August 2011, traveled with family
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Thank Gabriel Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2012

Our stay was for 4 days with my children.
For me one of the important feature that i wold like to see in all hotels is staff that knows how to deal with children no matter of age.
The staff was more then worm to my kids and they had a very good time all day around.
One evening that made a best impresion to me was they iniciative to take my kids to play and let me have a beer by the pool bar. I didn't ask for it and some from the entertiment aproch us and ask me if i will let them take them to play.
This is not something that we see everyday.
Everything was great.

  • Stayed: July 2011, traveled with family
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Thank MichaelJ69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2011

When you visit a hotel there is usually 1 bottom line to sum all of your experience in 2 sentences:
1. Will you return to this hotly next time? Absolutely yes.
2. Will you recommend this hotel to your friends? Yes I will!

For a hotel somewhere between 3 to 4 stars this hotel although basic offers superior experience to its guest.

the rooms are really nice and if you are lucky enough you get a lagoona view room. very very nice.

The hotel is all inclusive that usually mean that food and alcohol are generally average, however this hotel is most curses were actually excellent.

Beverages selection is also very good ranging from coke to sprit to soft drinks. alcohol is offered in a wide ranged of imported liquors (no stinginess there!) beers are a Carlsberg and goldsar (a good local beer) and if u can carry 4 glasses at a time the barman smiles at you and offer you a fifth if you can carry that also to your table...

no, this hotel is not knew, it lacks a Hugh sliming pool (which is actually average to small in size) but what it lacks in those areas it compensate in a big good way by wonderful lovely service. All staff members are smiling nice and helpful!

to demonstrate how much helpful those awesome guys can be - we where picked by an isortel(the hotel chain's name) shuttle and delivered to various hotels in eilat our shuttle bus had 5 hotels on its list.

at the check-in one of the guys that came with us found out to his dismay that he left his personal handbag on that bus ! That containing his wallet, cell phone and more. the receptionist made some quick phone calls and it took about 5 minutes to restore the missing handbag to that fellow. just awesome !

located exactly 6 minutes of lazy walk from the beach and eilat's main promenade this hotel is very good for families, and couples alike.

i recommand this hotel hardly

Room Tip: ask for a lagoona view and high floor as posibble
  • Stayed: November 2011, traveled with family
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10  Thank amotz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2011

We prefer to stay in this hotel on our visits to Eilat. This time for a triathlon competition.Check-in is usually from 1500, we arrived on an early flight, were at the hotel at about 1200, and waited till about 1400 for the room. At reception they ask for a contact number and as son as the room is ready one receives a SMS advising to go to reception. A welcome pack is alreay ready, with keys, so check in takes about 1 minute.
Our room, on the 5th floor, like the others, is a standard comfortable room, double bed, well planned bathroom, and yes, decent sized flat screen TV.
The concept of this hotel is "all inclusive" which means there are bars open most of the day, all meals, with plentiful tasty food, and even cakes at certain times.All inclusive includes soft drinks, juice, wine and beer, and hard drinks as well. Besides a kettle with coffee/tea in the room, they are available 24 hours a day in the lounge, together with coffee machines, cold water etc.
There is childrens and thereafter adult entertainment in the lounge in the evening. Nothing seems to be too much for the staff, the premises are kept spotless.
The hotel, even though full of triathletes, is quiet and relaxing.
The only downside is that on the day of the competition, when most of the guests are out early, why management does not plan that the rooms are prepared before our return, which is about 1300? Also why in this day and age is the charge for WIFI so high? We took our laptop to the local coffee shop where WIFI is free!
In short, we will return the next time in Eilat.

  • Stayed: October 2011, traveled as a couple
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2  Thank Gordon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2011

First thing we noticed upon arriving was the cold ambiance of the hotel. it lookes old and basic.
We booked all-inclusive for 11 days in a 4 star hotel (according to our booking agent) but we graded it 2 stars. The complete staff did not smiled once and are more involved with calling on cellphones during their work or talking amongst each other and like in good hotels managers and such should be talking with guest asking 'how is your stay? do you need anything?' but none of the guests where asked.
the buffet was sufficient but of a low standard and not much variety and what was offered stayed the same during our complete stay. on 2 days during breakfast there was no coffee or orange juice and it was not even shabat.
The state of the rooms was very poor. OK we had a bed, a bathroom with shower, a TV, a little seating area and a balcony but the carpet wash filthy, the bedspread was stained and torn and was not changed during our stay and the bedlinnen was changed only 2 times during our 11 days. the electrical wires of the lamps where bare so there was the risk of short circuits, the doors of the wardrobe could only be opened half and flushing the toilet was almost impossible and took 5 tries average. Breakfast starts at seven but there is no chance of showering before that time because we had no hot water before 7. they do not have enough parking space and even the sister hotel Isrotel Royal Garden had no parking space so we had to park a mile away on a ungarded building site because in front of the hotel is paid parking with a fee of 1 euro/5 shekel per hour.
In the brochure in the room it says that there is self-service food in the bar area during the evening but we found nothing and when we asked the staff they knew nothing about it.
During the last 3 days they closed the pool bar and even started with some maintenance while the pool was filled with guests. the noise of the drill and saw made 2 families get very angry and a loud and angry discussion between guests and staff made them stop the maintenance but the pool stayed closed.
I could go on but I guess you get the picture. Noth worth the 4 stars (or the 3 stars they have on tripadvisor and other sites).
The management of Isrotel should visit their own hotel anonymous and afterwards should train the staff in being friendly and helpfull to guests and forbid using cell phones during work, give the place a fresh look and new carpets and bedlinnen and improve the buffet. Maybe that will help in the future for new guest but We will not be staying there again.

  • Stayed: October 2011, traveled as a couple
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1  Thank SamenRene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlena G, Public Relations Manager at Isrotel Lagoona, responded to this reviewResponded June 3, 2017

SamenRene shalom,
Thank you for taking the time reviewing our hotel. We make great efforts to offer our guests the best vacation experience, therefore, we were sorry to read your response.
All of your remarks will be brought to the hotel's general manager's attention.

If you wish to elaborate, please send an email to: marlenag@isrotel.co.il , and we will be happy to be at your service.

We hope to see you among our guests in the future.
Best wishes,
Marlena Ginga

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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