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“Were we at the same place? Dont' go to this hotel!”

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Royal Beach by Isrotel Exclusive Collection
Ranked #19 of 62 Hotels in Eilat
London
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Were we at the same place? Dont' go to this hotel!”
Reviewed February 26, 2007

I noted the full report by a previous reviewer who appeared to be staying at the Royal Beach at the same time as us, a family of two adults and two adolescents.

We have stayed in luxury hotels around the world on holiday and business, including all over Europe, North America and Asia. Luxury is often not the most important thing.

In am afraid that too much allowance is made for Eilat hotels. The fact is, they do not compare well with almost any other comparable hotels anywhere in the mainstream tourist world.

The main problem, in our experience, with Eilat hotels and the Royal Beach in particular (please note, this does not necessarily apply to other locations in Israel such as Tel Aviv, Jerusalem and the North) is (a) lack of any obvious management in this unit, in any of its operations, and (b) accordingly, awful service in the food & beverage areas within the hotel itself (contrasted with the Chinese restaurant, Wangs, and the beef restaurant, Buffalo Grill, which were well run, apart from service falling off at peak times and mainly local guests being ignored).

In the main bar area of the Royal Beach (close to the foyer), it was almost impossible to attract the attention of staff (please see an earlier review with a similar problem during the Christmas holidays), and we were often obviously ignored. We noted that, instead of paying attention to guests, the young waiting staff disappeared into the kitchen/preparation areas and, on one occasion, we witnessed a young couple snogging just behind the door. No visible management and, when the manager appeared, he seemed more concerned with the layout of the tables than having his guests served. Having to wait over 40 minutes to be served a first round of drinks is simply unacceptable, even in the humblest hotel. Limp apologies from management didn't result in any discernible improvement in service.

In the main restaurant, in which breakfast is also served, service is marginally better, but very inconsistent. To receive a pre-prepared coffee pot was a major effort, then to get milk (and all of this requested both in Hebrew and English, so no room for misunderstanding). Food was plentiful, but at peak times, replenishing of stock was slow. Again, too much attention is paid to tidying up and housekeeping than ensuring that guests are taken care of. We did not complain volubly, but there were a number of guests from the UK (not generally known to be the world's worst complainers) outraged at the lack of service, especially families with elderly relatives.

The sad fact is that those of us who visit Eilat do so for a variety of reasons, all of which should not mask the fact that the standard of service in Eilat "luxury" hotels falls far short of any acceptable service levels in any resort that could claim to offer international class hospitality. Eilat hotels -especially top-end establishments like the Royal Beach - have become complacent: they achieve higher occupancy than they deserve for the wrong reasons. Things won't change while management at such hotels can get away with their lack of management.

Stayed February 2007
Helpful?
6 Thank Fairhaven1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
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  • English first
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  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
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English first
London
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2007

Just came back from a week at the Royal Beach with my wife, our family and in-laws: a party of 8. I am very widely travelled, have stayed in many 5* DL and boutique hotels and was generally very happy with the hotel.

A few points to bear in mind: we went in relatively low season. It was half-term for some schools, so perhaps not absolutely the quietest time of year, but not far from it. Hence, I found the service very attentive and pleasant. No, they don't know you by name unless you're a regular guest, but then one can hardly expect that in such a large hotel. The property was generally immaculate. We all stayed in Bella Vista rooms: great sea views; clean and comfortable, quiet and good air-con; no real "wow" factor though, but then I wasn't expecting it. Having visited the Dan, Hilton and Queen of Sheba, I would say the pool area at the RB is the nicest: bigger pools, more spacious, nicer landscaping and better atmosphere. (The loungers at the Dan are tightly packed in military lines around the pool, like an amphitheatre).

Buffet breakfast was excellent - fresh and a wide variety. Can get busy at peak times though. The appeal of the buffet dinner started to wane a little after a week but generally a very high standard: everything fresh each day, but not enough for vegetarians and only limited fish dishes. If you are on HB you do get price reductions at Ranch House and Wangs next door - which are superb.

Overall, I was very pleased, but you have to set your expectations appropriately. This is not a 5* European boutique hotel where everything is absoutely perfect with white-glove service and the food cooked by Michelin starred chefs. It is a big, deluxe Israeli hotel where the service is efficient and friendly (and they really do their best to please) and the food plentiful, high quality and hearty. Of all the big 5* hotels in Eilat I would say it is the best. The trick is to get the best deal you can via an agent and go off season when it's quietest if you can. I can well imagine it being horribly overcrowded at Pesach and Christmas.

  • Liked — location, pools
  • Disliked — veggie and fish food options, slightly anonymous service
  • Stayed February 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank JeremySLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bar giora
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2007

we just came back from a long weekend, the whole family, 4 couples in four presidential rooms. ONe room we booked was avista and was kindly upgraded for us unasked. But that is just about where the good things ended. There was a misunderstanding about our 3 month old granddaughter, the staff did us a favour by supplying a bed- she was not let into the business trakleen despite the fact that we paid for it in our room rate, and the fact that we were not warned, this put a damper on the holiday where myself and our 3 sons and the respective spouses wanted to sit around and be together. The manner in which it was handled was also offensive. The dining room on Friday night was packed, despite ordering a table @160shekels per person, and being assured that they would reserve a table for us, there was no table and we were put in the end corner, very hard for 8 people and a baby carriage to manouver to the buffet.

ON saturday at 2pm our keys didnt open our respective doors. The reception turned them off with no warning, we could not get our things, they said we had to pay an extra 150shekels per room in order to stay the extra 4 hours to 6pm. This is not the way to handle extra charges at a 5* deluxe hotel in presidential rooms at $305 a night.

  • Stayed January 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
4 Thank 9iu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Beach by Isrotel Exclusive Collection

Property: Royal Beach by Isrotel Exclusive Collection
Address: North Beach, Eilat 88000, Israel
Location: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Eilat
#8 Romantic Hotel in Eilat
#10 On the Beach Hotel in Eilat
#14 Spa Hotel in Eilat
#14 Family Hotel in Eilat
#18 Luxury Hotel in Eilat
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Beach by Isrotel Exclusive Collection 5*
Number of rooms: 363
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Also Known As:
Royal Beach By Isrotel Exclusive Collection Hotel Eilat
Isrotel Royal Beach Eilat
Isrotel Royal Beach Hotel Eilat

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