I noted the full report by a previous reviewer who appeared to be staying at the Royal Beach at the same time as us, a family of two adults and two adolescents.
We have stayed in luxury hotels around the world on holiday and business, including all over Europe, North America and Asia. Luxury is often not the most important thing.
In am afraid that too much allowance is made for Eilat hotels. The fact is, they do not compare well with almost any other comparable hotels anywhere in the mainstream tourist world.
The main problem, in our experience, with Eilat hotels and the Royal Beach in particular (please note, this does not necessarily apply to other locations in Israel such as Tel Aviv, Jerusalem and the North) is (a) lack of any obvious management in this unit, in any of its operations, and (b) accordingly, awful service in the food & beverage areas within the hotel itself (contrasted with the Chinese restaurant, Wangs, and the beef restaurant, Buffalo Grill, which were well run, apart from service falling off at peak times and mainly local guests being ignored).
In the main bar area of the Royal Beach (close to the foyer), it was almost impossible to attract the attention of staff (please see an earlier review with a similar problem during the Christmas holidays), and we were often obviously ignored. We noted that, instead of paying attention to guests, the young waiting staff disappeared into the kitchen/preparation areas and, on one occasion, we witnessed a young couple snogging just behind the door. No visible management and, when the manager appeared, he seemed more concerned with the layout of the tables than having his guests served. Having to wait over 40 minutes to be served a first round of drinks is simply unacceptable, even in the humblest hotel. Limp apologies from management didn't result in any discernible improvement in service.
In the main restaurant, in which breakfast is also served, service is marginally better, but very inconsistent. To receive a pre-prepared coffee pot was a major effort, then to get milk (and all of this requested both in Hebrew and English, so no room for misunderstanding). Food was plentiful, but at peak times, replenishing of stock was slow. Again, too much attention is paid to tidying up and housekeeping than ensuring that guests are taken care of. We did not complain volubly, but there were a number of guests from the UK (not generally known to be the world's worst complainers) outraged at the lack of service, especially families with elderly relatives.
The sad fact is that those of us who visit Eilat do so for a variety of reasons, all of which should not mask the fact that the standard of service in Eilat "luxury" hotels falls far short of any acceptable service levels in any resort that could claim to offer international class hospitality. Eilat hotels -especially top-end establishments like the Royal Beach - have become complacent: they achieve higher occupancy than they deserve for the wrong reasons. Things won't change while management at such hotels can get away with their lack of management.
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