we stayed at this hotel for 9 days with our kids and in laws. the hotel is really beautiful and clean. it is in the best location! lets start with kids activities: they have a kids club but no one runs it!!! a few times they were suppose to have an activity at the club but no one was there to run it! very disappointing . also the kids arcade room is really small. the pool is great but again, no kids activities. the food was great, plentiful and clean, the wait staff were ok. i found that in other hotels in the area the food is much much better with a vast selection.
the guest services were very prompt and polite but the customer service was lacking, let me explain, the water fountain at the lobby stopped working and the surrounding of it was wet, my son slipped and really hurt his leg. we notify the reception right away. they notified the night manager. he apologized but offered nothing in return. a compensation was due but he just brushed the whole incident off. my son's leg was black and blue for the whole week. so again, lacking customer service.
the cleaning staff were very nice and polite, cleaned the room twice a day and were very accommodating . overall, we enjoyed our stay but not sure if we will come back.
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- Also Known As:
- Royal Beach By Isrotel Exclusive Collection Hotel Eilat
- Isrotel Royal Beach Eilat
- Isrotel Royal Beach Hotel Eilat