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“Great Customer Service Outweighs the Negatives”
Review of Dan Eilat

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Dan Eilat
Ranked #14 of 62 Hotels in Eilat
Certificate of Excellence
Bayonne, New Jersey
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great Customer Service Outweighs the Negatives”
Reviewed August 29, 2013

There's much to like and to dislike about the beachfront Dan Eilat. But before I venture further and invariably touch upon the negatives -- and there are many -- I'll point out that I would be inclined to stay here again. Yes, you read that right. Despite numerous negatives, this recommendation was hard won by a staff who worked tirelessly against all that this hotel has going against it.

I arrived with my family at the property and -- like many reviewers before me -- found no one willing to take our bags. This infraction, however, was minor compared to the absolutely filthy "Family Room" we were provided with. The room was so bad that a simple cleaning would not correct things, at least in the three days allotted for our stay. A long story short, the guest services manager, Heleneet (I hope I'm spelling her name correctly), enticed us out of moving to another hotel when she provided a room with a huge, jacuzzi-equipped balcony overlooking the Red Sea.

This effort to assure customer satisfaction showed itself multiple times during our stay. For example, when I left a pair of prescription sunglasses at a building several kilometers away, the concierge made arrangements for an employee to pick them up for me. And the previously mentioned abandonment by bellhops of the hotel entrance became a thing of the past when Heleneet corrected the situation ensuring that not one, but two men were stationed near the front door waiting for any new guests to arrive.

The hotel lobby and other public areas are decorated nicely. It's certainly not appointed as well as the neighboring Harrod's, but the Dan also lacks the snootiness and stuffiness that's offered next door.

I'm not giving any new insight when I point out that the guest rooms at the Dan need a bit of updating. This has been menioned in countless reviews in recent years. One thing that hasn't been discussed are the public areas, which can be quite noisy at peak times as they were during my stay.

The buffet, from the food to how it's handled, is not very appealing. The restaurant lacks sneeze guards over the food that is rather bland and lacks the variety offered in other Israeli hotels, including some in the Dan chain. The many employees standing around the dining hall doing nothing could be of better use dishing out food to prevent bare hands from grabbing the edibles. For the life of me, I can't understand the predilection of large crowds of summering Israelis who prefer to use their hands rather than the tongs provided. It's disgusting.

The Dan Eilat was designed as a family friendly hotel. As a father of small children, this feature went a long way toward making my stay more enjoyable. My kids occupied themselves for hours in the game room, the pool's water slide, or the pool's Swirlpool. The hotel must do a better job, however, of informing guests of the Swirlpool's hours. It would suddenly stop without explanation and not turn on again for quite some time. In fact, at one point, one of my boys asked the Swirlpool's lifeguard when it would resume. This individual, who went by the name of Mikhail, didn't answer. When I asked for an explanation, he refused once again to offer one. Instead, he rudely directed me to, "Talk to the manager."

Back in the rooms, my family found the beds to be quite comfortable and we slept soundly, especially the kids who didn't even wake for the rocket attack on August 13, 2013. I mention this event because of the absolute lack of information from any hotel employee as to what was going on. With no loud speaker announcements nor calls to the individual rooms explaining the situation or directing guests to the bomb shelter, we assumed there was no real danger. We certainly had no idea that a terrorist attack was underway. Only the next day when a cab driver gave us the news did we understand the true gravity of the event. A note to Dan executives: your guests are your most important asset and their safety should be of primary concern. Do not assume that everyone staying at your hotels knows what is going on or what to do under the circumstances.

Despite the break in sleep on that night, our entire stay was a restful one. By providing activities and amenities that occupied our children, we were able to have some much needed down time. And in those instances when things invariably weren't perfect, the hotel staff worked diligently to make amends. Given the over-inflated room rates regularly charged in Eilat, this is the least that can be expected.

My recommendation of the Dan Eilat proves that excellent customer service will overcome any laundry list of negatives. It's reassuring to know that a hotel's staff is on your side, determined to make your stay the best they can make it. Few establishments can make this claim.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Evan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Eilat, responded to this review, September 10, 2013
Dear Evan E,
Your experience and insights are important to us and we appreciate the time taken to share with other travelers; Feedback such as this certainly assists in our monitoring and development of service delivery and amenities.
Since service and guest experience is of utmost importance to us, as quite clearly stated in your review, I'll be sure to share your commendations for a job well done with Kalanit and the team as a whole, it is comments such as these that make the hard work more worthwhile.
With regards to the room and decor, we have talen on board all comments made both by you and in the past, and are currently in final plans of a refurbishment project and looking forward to delight our guests even further.
Wishing you a very happy new year for the time being,
Many Thanks,
Limor Aharoni
Public Relations Manager
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herzlia
Level Contributor
131 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 22, 2013

Went south to Eilat to the Red Sea Jazz festival ( highly recommended) and stayed at this great hotel. We booked the terrace room which alkso gave us access gto the King David lounge. The room was very spacious, the terrace with its wonderful view of the sea, beach and all was beautiful.
The lounge is a real treat and worth every cent. The service there was amazing, the food great and the atmosphere nice and quiet ( they don't allow mobile phone - what a relief.....)
The larger pool was a bit a small for a good swim.The rest of the facilities in the hotel are excellent.

Room Tip: If you can, book a room with access to the lounge. I believe it is worth it.
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  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank udihc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Eilat, responded to this review, September 9, 2013
Dear Udihc,
The performances at the Red Sea Jazz Festival are Amazing! It is something we look forward to every year and it is great that you enjoyed it. Eilat has been hosting the festival since 1987 and it just gets better every year. Its also fantastic to hear that you enjoyed the relaxing atmosphere in our Executive lounge, it gives our guests that added feeling of luxury and the attentive team sure know how to treat our guests!
We can't wait for your return, hopefully soon, and just so you know, there is also a winter Jazz Festival if you didn't want to wait for the summer performances.

Thanks again and Happy New Year!
Best Regards,

Limor and Team at Dan Eilat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 19, 2013

A real 5 stars hotel: the room, the location, the food and the service are all superb.
We stayed there for a week in August, with our 5 year old boy and our baby girl.
We were upgraded with our arrival to a deluxe room. The room is large, has both shower and bath. Great view to pool and beach from balcony.
The buffet breakfast is absolutely crazy! Variety and quality of the food is excellent, and the best thing - it's served until 12:00 pm!
We also enjoyed the kids club, the water slide and the gym. Private beach is great although it was hard to find a free sun-bed.
The only bad thing is that if the hotel is fully booked the pool area can be quite crowded.
Beside that - we had a great summer vacation.

Room Tip: Book yourself as an E-dan member and get discounts and gifts.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noazvik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Eilat, responded to this review, August 25, 2013
Dear Noazvik,
I could not have written it any better. We do host several conferences throughout the year but many of our amenities are tailored for guests with families and it is great that you enjoyed what we had to offer. The large selection offered during breakfast lets everyone find what they are looking for. It also helps to take away a lot of the stress because even the most pickiest of eaters will find something that they like. The amenities such as the children's rooms and pool areas are monitored by staff to make sure that everyone stays safe while the parents can find that moment to relax. Thank you for sharing such a wonderful review and we look forward to seeing you again.

Best Regards,
Limor and the Team at Dan Eilat
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Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 19, 2013

After managing to avoid travelling to Eilat for years, we found ourselves there for a long weekend. We booked a Deluxe room at the Dan Eilat which turned out to be the right choice as it is a bit far from the ugliest broad-walk I've seen for a while. Although Eilat has everything going for it... Amazing see, great wether and everything a tourist city needs in order to become a great destination its simply not.

The Dan was built as a 5 start hotel and the facility is large,clean and the room had a great view, but a 5 start hotel is measured by a lot of parameters and the Dan today is no more then a nice 3-4 start hotel which is getting old... it looks like the management is very focused on being functional and providing the basic needs of their guests but there is nothing luxurious about this hotel.

The dishes from the room service we ordered remained in the room for 3 days... the beds are horrible and our 13 years old slept on a sofa bed which is not suitable for sleep.

the level of maintenance is low and in general everything looks old and sad, no hospitality atmosphere just very functional.

The staff is very nice but as the rest of the hotel they are only there to do what is needed, nothing more.

I would have expected much more.

If you are planning to go to Eilat this is probably one of the better hotels but again, this is not a 5 start hotel in any standard.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eran H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Eilat, responded to this review, August 25, 2013
Dear Eran H,
Thank you for sharing your thoughts following your recent stay here; feedback such as this is invaluable for us to monitor and develop our service offerings.
Throughout the hotel, every effort is made to ensure the highest levels of guest experience at all times so it is always a regret when a guest leaves us feeling anything less than 100% satisfied.
While a little too late to rectify for you on this occasion, I can assure you that your comments have been highlighted to management for their discussions underway with regards to our upcoming renovations.
We'd hope that you have another opportunity to visit us soon so that you can marvel in the changes made.
Looking forward to the opportunity to welcome you back,
with regards,
Limor Aharoni
Public Relations Manager
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corvettec5
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 19, 2013

For a really great relaxing holiday with quality accommodation, good food where the staff really care and a superb beach front view location, you couldn't do much better than the Dan Eilat.
The staff have a "can do " attitude from the door staff and house keeping up to the senior management.

Room Tip: If you choose a suite you gain access to the lounge that has great service, comfort and food on tap...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank corvettec5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Eilat, responded to this review, August 25, 2013
Dear Corvettec5,
It's great to hear that you enjoyed your stay with us! Our team here at Dan Eilat have an amazing professional attitude towards the work that they do. They know that they are an integral part of your stay and they want to make sure that it's a memorable one. We'll be sure to share your kind sentiments with the whole team, thank you for enabling us to give credit where it is indeed due.
We'll look forward to welcoming you back and, should you desire, advise to join the e-dan loyalty club in the time being, to benefit from discounts and deals throughout the chain.
Many thanks and Happy New Year for now,

Limor Aharoni
Public Relations Manager
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Haifa, Israel
1 review
Reviewed August 17, 2013

The location of the hotel is great ,,the room is large , the best breakfast
the beach is one minute from the hotel,plenty of chairs
on the beach. The stuff are great starting from the reception desk untill the last waiter. The food is great,the rooms are cleaned daily and well mentained. Agreat holiday..................

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zvia h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Eilat, responded to this review, August 22, 2013
Dear Zvia H,
Thank you for such a flattering review, hearing that our guests enjoyed their stay is incredibly gratifying . I will make sure to share your wonderful words with my Team and I look forward to your return.

Best Regards,
Limor Aharoni
Guest Relations Manager
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Tel Aviv, Israel
Level Contributor
5 reviews
Reviewed August 15, 2013

amazing. fantastic. the best hotel in eilat and maybe even in israel! very expensive rooms but if you have the money it is totaly worth it. the best breakfast that i ever had...............................................................................................................................................................................................................................................................................................................................

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Eilat, responded to this review, August 20, 2013
Dear S E,
Amazing is what we were going for and thank you for such a great review! We are elated that your time with us left you with such a great memory and we cant wait for you to return!

Best Regards,

The Management and Team at Dan Eilat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dan Eilat

Property: Dan Eilat
Address: North Beach, Eilat 88101, Israel
Phone Number:
Location: Israel > Southern District > Eilat
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Eilat
#4 Romantic Hotel in Eilat
#5 Family Hotel in Eilat
#13 Luxury Hotel in Eilat
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Dan Eilat 5*
Number of rooms: 374
Official Description (provided by the hotel):
The magnificent Dan Eilat is a self-contained vacation paradise. Located on Eilat's striking Red Sea beachfront, the Dan hotel offers everything one needs for the perfect vacation. Imaginative architecture, luxurious decor, warm blue pools and cascading waterfalls, excellent cuisine and the highest standards of service; all combine to help guests indulge and enjoy. ... more   less 
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Also Known As:
Dan Eilat Hotel Eilat
Dan Hotel Eilat
Eilat Dan Hotel

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