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“Best service”

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Leonardo Plaza Hotel Eilat
Ranked #4 of 62 Hotels in Eilat
Certificate of Excellence
Tel Aviv, Israel
1 review
“Best service”
Reviewed April 13, 2014

It's our first time in this Hotel ,and we are surprise about the Hotel and the very good service of all the staff . The location is the best very central and in the beach .
The food is excellent and with a big choice .
We hope to come back in the summer.
Thanks to the team and specially to Hila and Mercedes.

Room Tip: Room with sea view
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eitan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this review, April 28, 2014
Dear Guest,
Thank you for all your constructive comments regarding the services you received in our Hotel.
I was extremely pleased to read the compliments and your recommendation you wrote and will share them with the staff.
Hoping to see you again on your next visit to Eilat.
Until then, thank you once again.
Best regards ,
Mercedes Ben Haim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,123 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
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English first
Israel
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 13, 2014

Stayed here during the first week of April after choosing this hotel based on TripAdvisor ranking and I'm sorry to say I was disappointed. The room is small and not very clean. We had a rust stain on the bed sheet (The maid must have seen it!), ants in the balcony and 2 empty vodka bottles in the closet. The breakfast is excellent and the dinner is OK - big variety, not the best taste. The location is also great, in the center of Eilat and 15 meters for the beach.
The management tried their best to make it up to us but our overall experience was disappointing.
In our opinion, the is clearly not a #3 hotel in Eilat.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RonnOsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this review, April 28, 2014
Dear Guest,
Thank you for taking the time to post your comments on the site following your stay at the Leonardo Plaza Eilat.
What you described in your review does not match the level of service and hospitality practiced in our hotel and I am sorry for that.
I hereby assure you that all your comments are carefully studied as part of the of the desire to constantly improve the standard of service and hospitality.
your comments and gratitude will be relayed to the hotel staff and management.
Will be happy if you contact me for the next visit in our Hotel .
Best Regards
Mercedes Ben Haim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 12, 2014

You get a nice impression from the lobby although it could struck you that the furniture is too old. But when you get to your room you understand why is that so. Because the whole hotel is old.
The most disgusting thing was that there were stains everywhere in the room - on the carpet, on the blanket and even on the lampshade!
The cleaneliness in the rooms is definitely not the strongest point of this hotel.
Public areas are okey, but rooms...
There are two pools in the hotel and I couldn't say that they are large. They seemed smaller and smaller as more people started to arrive as the Easter was approaching.
It great that the beach is at the stone's throw, but be aware that there is no sand on the beach but some mix of small stones on the ground. And in the water too! But you can buy some special swimming shoes and then your precious feet are saved.
The food was nice and various. We prefer healthy food and even we had a choice.
I liked the facilities for children. You could get everywhere with a pram.
Everybody was friendly and helpful.

But next time, if ever again I go to Eilat, I would try another hotel, something across the laguna. That area seems more calm and sofisticated, the hotels more modern and the beach is more spacious than that in front of Leonardo Plaza.

Room Tip: Ask a room at the top floor overlooking the shoping center and not directly the sea. From these room...
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank multilingua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this review, April 28, 2014
Dear Guest,
Thank you for taking the time to write about us on Trip Advisor.
We apologize for the inconvenience you have experienced during your stay.
We aim for excellence in all aspects and aim to lead our hotel to the highest level of hospitality. Our guests’ comments regarding the level of service and the hotel in general is an important tool, one that enables us to continually improve and adjust our service to meet our guests’ needs.
will be happy if you contact me for the next visit in our Hotel .
Hoping to see you again on your next visit to Eilat.
Best Regards
Mercedes Ben Haim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
94 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed April 11, 2014 via mobile

This hotel have a good spa and privet beach hotel room very good service good company fatal is good I been for 2 days wit friend I recommend I am going today to Jordan to radisson hotel if we can we stay more but must go hotel good ,,,,,,,

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yonigabay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this review, April 28, 2014
Dear Guest,
Thank you for taking the time to write about us on Trip Advisor.
It was a pleasure to read your comments and we are happy that you enjoyed yourself at the Leonardo Plaza Eilat.
I was happy to read your comments and am looking forward to seeing you again.
Best Regards
Mercedes Ben Haim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiberias, Israel
1 review
Reviewed April 8, 2014

is not the first time that we come in this Hotel the Leonardo Plaza and always we are very happy to come back.the food is exellent a big choice in the buffet .the service of all the team is very kind ,courteous and professional. and on the top the location is the best one .we will come back as usual.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yhoditche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this review, April 28, 2014
Dear Guest,
We would like to thank you for writing such a nice and positive review about the Leonardo Plaza Eilat during your stay.
Your kind comments and gratitude will be relayed to the hotel staff and management.
We look forward to welcoming you back again soon .
Until then, thank you once again.
Best regards ,
Mercedes Ben Haim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 3, 2014

Family vacation with our 3 children .Perfect location in the middle of Eilat. Nice service-Miss Ben-Haim was very nice and helpful . She gave us a gret service. One part of the hotel is very old ,and part of the room were in a very bed condition. .

Room Tip: Rooms on the south side are better because they are new
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LILIT P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this review, April 28, 2014
Dear Guest,
Thank you for taking the time to write about us on Trip Advisor.
It was a pleasure to read your comments and we are happy that you enjoyed yourself at the Leonardo Plaza Eilat.
Hoping to see you again on your next visit to Eilat.
Until then, thank you once again.
Best Regards
Mercedes Ben Haim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 29, 2014 via mobile

Family vacation, two adults two children(3/8)
Location is right at the beach on the main promenade.
Nice rooms, great helpful and nice stuff, the food was great and tasty.
Few shops, shows at night, nice pool, and 2 rooms for children games
We will be back

Stayed March 2014, traveled with family
Helpful?
Thank nadav1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fattal_Hotel_Chain, Guest Relations Manager at Leonardo Plaza Hotel Eilat, responded to this review, April 28, 2014
Dear guest,
Thank you for choosing to stay at the Leonardo Plaza Eilat, and thank you for taking the time to write about your experience in our Hotel .
I was happy to hear that you enjoyed your stay with us.
Your kind comments and gratitude will be relayed to the hotel staff and management.
We look forward to welcoming you back again soon for another memorable stay.
Until then, thank you once again.
Best regards,
Mercedes Ben Haim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Plaza Hotel Eilat

Property: Leonardo Plaza Hotel Eilat
Address: North Shore Eilat, POB 1944, Eilat 88100, Israel
Location: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Eilat
#2 On the Beach Hotel in Eilat
#4 Luxury Hotel in Eilat
#4 Spa Hotel in Eilat
#4 Family Hotel in Eilat
#7 Romantic Hotel in Eilat
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Leonardo Plaza Hotel Eilat 4*
Number of rooms: 301
Reservation Options:
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Also Known As:
Sheraton Eilat
Eilat Sheraton

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