We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great customer service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Leonardo Plaza Hotel Eilat
Ranked #4 of 63 Hotels in Eilat
Certificate of Excellence
Corning, New York
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great customer service”
4 of 5 bubbles Reviewed June 28, 2011

This is a very nice hotel right on the beach and promenade with two great swimming pools - one with very nice "rocks" and waterfalls, and a lot of palm treas and flowers. The food was great, the view from the balcony was fantastic and the beach was small but very nice. I would like to note though that for American standarts this is not quite a five stars hotel - it is one of the oldest hotels in Eilat and certainly needs renovations. On the days we were there it also was overcrowded; we had to wait quite some time in the dining room to get glasses for juice and the staff was way to busy to get people served. The pool area gets dirty by the late afternoon - for example, in the main swimming pool they have a very nice area with stairs leading to a lagoon with a small fountain, and by 5 pm there were plastic cups floating there which made it very unpleasant to come and swim there.
However, all small complains I have for this hotel are paid off by an EXCELLENT, simple EXCELLENT customer service! As I said, the hotel needs renovations, and actually some are done right now, and we were given a room on the floor which was in the process of renovation ( 2nd floor) and looked quite bad for a five star hotel! The room itself was not bad and had a nice sea view though was quite simple but the public area on that floor looked dirty and worn out. When I complained to the travel agency where I booked a room, I was immediately ( 5 minutes after I called) contacted by the hotel manager, Mersedes, who was very upset by the fact that I was upset! She said she apologizes for renovations and promised to place us in another room. In the meanwhile just to make me happy she gave me as presents two vouchers to use the SPA ( which turned out to be very nice - with a nice wooden deck and a great jacuzzi overlooking the sea, and free lemonade), two vouchers for a free lunch on any day of our stay, and a voucher to use for a VIP lounge where one can have wine, nuts and cheeses, use Internet, and just relax. In a few minutes she called me and told us she found us a new room. As it turned out, she upgraded us for free for a large luxury suite with a great bed, a marbled jacuzzi bath, great furniture, and a fantastic sea view! It was just unbelievable.

Such a fantastic attitude I kept experiencing throughout our whole stay. People were always nice and friendly and always tried to help. For example, they brought free water with room service when I had to stay in the room but my child wanted a drink. Such attitude made our stay a truly relaxed vacation which we really enjoyed. Thank you, Mersedes. You should be proud of yourself! We will be definetely back and will recommend this hotel to all our friends.

Room Tip: ask for higher floors and a sea view
See more room tips
  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank marina1970_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,071 reviews from our community

Traveler rating
    1,578
    304
    103
    54
    32
See reviews for
828
570
44
74
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Tiberias, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 20, 2011

charming and luxurious hotel, excellent food, very clean and well maintained, Excellent Service and all with a big big smile !!!!! the children had a big time and did not want to go back home. i have no doubt, we will be back quickly !!!! highly recommended
abramovich family

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank revital_39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 15, 2011

My wife and I spent 4 nights at the Leonardo Plaza Hotel in Eilat, and stay was overall extremely pleasant, We will come back next time.
In fact, the only remark we have is about queuing for check in.
The hotel is ideally located just in front of the so called " tayelet ", which means the promenade along the sea and beaches. We enjoyed very much the private beach of the hotel, as well as the beautiful swimmimg pool. Our room was large, clean, with a very nice view on the red sea. The food at the restaurant was delicious with a large choice .
We have been treated with kindness and courtesy by all staff> Claude, from Paris

Room Tip: Ask for rooms with view on swimming pool and sea
See more room tips
  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Claude015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 13, 2011

Hi,
just got back from a 3 night getaway in Eilat, it was my first time at the Leonardo Plaza and it was just great!
The location is the best- 2 steps from the beach. the pool is large and very clean.
the rooms were ok and the the breakfast/dinner were fine (nothing to write home about).
The hotel is a great value for money and I get the chance will stay there again.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sivan f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 3, 2011

great food a lot of everything/ great location good swimung pool and the see is close by. good service and very clean.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sahar-sy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 28, 2011

a wonderful experience great Hotel very good location and very professional ans caring staff.
the Hotel have a very nice atmosphere and is very familial.

Room Tip: request sea view
See more room tips
  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yaritfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem, Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 27, 2011

Excellent service, good food and great ambiance. Thanks to Mercedes and Isaac. See you in August and next Pessah. Emmanuel Bitton

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ebitton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Eilat hotels
0.6 mi away
Herods Palace Hotel Eilat
0.5 mi away
Herods Vitalis Spa Hotel Eilat
0.4 mi away
U Suites Eilat
U Suites Eilat
#9 of 63 in Eilat
4.5 of 5 bubbles 882 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
U Magic Palace
U Magic Palace
#3 of 63 in Eilat
4.5 of 5 bubbles 1,574 reviews
0.2 mi away
Dan Panorama Eilat
Dan Panorama Eilat
#16 of 63 in Eilat
4.5 of 5 bubbles 2,041 reviews
0.4 mi away
Dan Eilat
Dan Eilat
#13 of 63 in Eilat
4.5 of 5 bubbles 1,471 reviews
Show Prices
Show Prices
Show Prices

Been to Leonardo Plaza Hotel Eilat? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Leonardo Plaza Hotel Eilat

Property: Leonardo Plaza Hotel Eilat
Address: North Shore Eilat, POB 1944, Eilat 88100, Israel
Location: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Eilat
#2 On the Beach Hotel in Eilat
#4 Spa Hotel in Eilat
#4 Family Hotel in Eilat
#4 Luxury Hotel in Eilat
#7 Romantic Hotel in Eilat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Leonardo Plaza Hotel Eilat 4*
Number of rooms: 301
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Orbitz, Hotwire, Expedia, Priceline, TripOnline SA and HotelQuickly so you can book your Leonardo Plaza Hotel Eilat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Eilat
Eilat Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing