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“Nice view; Tired hotel”

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Crowne Plaza Hotel Eilat
Ranked #34 of 61 Hotels in Eilat
Reviewed November 5, 2013

I have to agree with some of the other reviews that this hotel is a bit tired. But it does have several pluses. Nice balcony views. Nice pool area. Proximity to shopping and beach is good. The food wasn't bad and there was quite a bit of outdoor seating. That being said the building needs some maintenance and housekeeping was mediocre.

.

Stayed: October 2013, traveled with friends
Thank Traveller1561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Eilat, responded to this reviewResponded November 20, 2013

Dear Traveller1561,

Thank you so much for your review of our hotel. I am pleased to note that you liked our hotel location, balcony views, pool facility and quality of food. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and superior accommodations. The feedback we receive from you regarding maintenance issues enable us to target problem areas. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 - 193 of 953 reviews

Reviewed November 3, 2013

We choose selebrat ower fift ennviersary in this hotel tge good is diverse and very delicious the stafwas gerat and caruring the crowne plazax locatrd is very close yo tge ice moil and to tge kagona we wor aibel to relaxing at the pool

  • Stayed: September 2013
    • Value
    • Location
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Thank sharmit1335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarinPr, Public Relations Manager at Crowne Plaza Hotel Eilat, responded to this reviewResponded September 16, 2014

Dear guest

Thank you very much for your kind words.
Our main goal is to make sure that our guests are satisfied and happy!
We are more than glad to know that it has been a very good vacation for you and hope seeing you again at Crowne Plaza Eilat among our returning happy guests.

Best regards,
shiran elkayam
Public relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013 via mobile

Clean rooms, good location, food and service level. Parking is free and the seats were. Do not expect to be worse than thought. Too bad that the water in the pool is very cold, entertainment in the hotel are rather weak, but it is not important to Eilat. There are downsides on the little things, in room safe did not work and the cabinet door in need of repair. And everything else is very good. Overall rating - 4.9

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
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    • Service
Thank Samgerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarinPr, Public Relations Manager at Crowne Plaza Hotel Eilat, responded to this reviewResponded September 16, 2014

Dear guest

Thank you very much for your kind words.
Our main goal is to make sure that our guests are satisfied and happy!
We are more than glad to know that it has been a very good vacation for you and hope seeing you again at Crowne Plaza Eilat among our returning happy guests.

Best regards,
shiran elkayam
Public relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013


I would like to recommend the crowne plaza hotel, We really enjoyed our vacationt there!! I want to say thank you to the receptionist shiran elkayam who gave us an excellent service! the hotel is Nice and clean, high level of service on all departments. the food was Excellent and delicious,
Next vacation I will definitely return to this hotel!!

Stayed: September 2013, traveled with family
Thank norit c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarinPr, Public Relations Manager at Crowne Plaza Hotel Eilat, responded to this reviewResponded September 16, 2014

Dear guest

Thank you very much for your kind words.
Our main goal is to make sure that our guests are satisfied and happy!
We are more than glad to know that it has been a very good vacation for you and hope seeing you again at Crowne Plaza Eilat among our returning happy guests.

Best regards,
shiran elkayam
Public relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

Service service service!!!
Wow we felt like kings , we got the room a spectacular view located in the site we went to breakfast very delicious it was difficult to stand up
Everywhere we went employees greeted us and smild at us
Highly recommend for families with children !!!

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Asdf66543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarinPr, Public Relations Manager at Crowne Plaza Hotel Eilat, responded to this reviewResponded September 16, 2014

Dear guest

Thank you very much for your kind words.
Our main goal is to make sure that our guests are satisfied and happy!
We are more than glad to know that it has been a very good vacation for you and hope seeing you again at Crowne Plaza Eilat among our returning happy guests.

Best regards,
shiran elkayam
Public relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

Let's start with the good things about this hotel . hmmmmmm.
Sorry can't find any.
That is defenetly the worst 5 stars hotel i have ever stayed in.
The rooms are old and the shower was mostly broken.
Usually Israely 5 stars hotels have great food, wonderful breakfasts that you can't find in Europe nor USA but this hotel 'succeded' with destroying it too.
Please , i beg you not to arrive at August since the hotel is fully booked and very noisy plus service is terrible.
At the pool there were primitive/rude people that smoked and drinked alchohol eventhough it is illegal to drink there vodka , they got drunk and shouted all day .
At night you can't sleep since few more rude people are singing and shouting in the pool and at the porches.
in one hand this hotel is less expensive than the other 5 star hotels but in the other hand you still want to enjoy your vacation
for short : bad food bad service bad population bad rooms. bad bad bad

  • Stayed: August 2013, traveled with family
    • Value
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Thank Sahar15081975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Eilat, responded to this reviewResponded November 16, 2013

Dear Sahar15081975,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

We are so sorry to see you did not enjoy your stay with us and regret the overall dissatisfaction you experienced. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will address these to continually monitor and improve the quality and services we offer.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and hope that you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013 via mobile

Thanks to crowne plaza eilat onthe inctedible hospitality
We got a toom at 15:00 with stunning watches lagoon ,the room servoce prompt and courteous the most delicious food i aet
Smiling workers you cen see their good work
Excellent spa services

Stayed: September 2013
Thank Daniel1123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarinPr, Public Relations Manager at Crowne Plaza Hotel Eilat, responded to this reviewResponded September 16, 2014

Dear guest

Thank you very much for your kind words.
Our main goal is to make sure that our guests are satisfied and happy!
We are more than glad to know that it has been a very good vacation for you and hope seeing you again at Crowne Plaza Eilat among our returning happy guests.

Best regards,
shiran elkayam
Public relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Eilat

Address: 1 North Beach | PO Box 1666, Eilat 88000, Israel
Phone Number:
Location: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Eilat
#30 Luxury Hotel in Eilat
Price Range: $82 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Eilat 4*
Number of rooms: 30
Official Description (provided by the hotel):
Inspired by the splendor of paradise, the renovated Crowne Plaza Eilat hotel is located on the Eilat Promenade across from the Lagoon s rolling beaches. The hotel offers lavish, spacious rooms, perfect for a heavenly vacation the whole family will treasure.Crowne Plaza Eilat hotel houses a large swimming pool, surrounded by lawns.The hotel s Adam and Eve restaurant serves three meals a day. The rich and varied breakfast includes a salad bar with a selection of cheeses and breads. At lunch and dinner, a rich meat menu is offered. Lobby Restaurant is the hotel s dairy restaurant, serving an assortment of salads, sandwiches, toasts, pizza, ice cream, homemade cakes and a selection of hot, cold and alcoholic beverages. The spa provides treatments in an intimate ambience while maintaining a tranquil atmosphere and includes an aerobic fitness room with treadmills, steppers, bicycles and wet and dry saunas as well as rooms for massages and cosmetic and mud treatments. The hotel s entertainment staff offers a varied program of activities including shows, guest artists, games, workshops, trivia games, cocktails, pool activities, music for dancing and more. Wireless High Speed Internet Access (WiFi) is available.** Check-in time update : for saturday evenings is 19:00. ... more   less 
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Also Known As:
Crowne Plaza Eilat
Eilat Crowne Plaza

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