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“Poor staff”

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Rimonim Central Park Eilat
Ranked #44 of 62 Hotels in Eilat
Yerevan, Yerevan, Armenia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor staff”
Reviewed October 4, 2011

I do not like service at all. Very stupid hotel staff, cannot speak even on English. Never want to help with easy questions. Always made mistakes and never say sorry or excuse me, in spite of the facts that it was their fault (exception is russian staff they were good). I never recommend my relatives and friends this hotel, because only israeli people can stay here, as staff know only hebrew. And it has very expensive price, but not tasty breakfast and every day it is the same food.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Janna Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RimonimHotels, Public Relations Manager at Rimonim Central Park Eilat, responded to this review, May 4, 2015
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

aviad ozeri

public relation manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
    49
    63
    56
    35
    25
See reviews for
75
88
13
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 10, 2011

Not a bad property, rooms were clean, staff were typically Israeli, ie gruff and not exactly helpful. Otherwise, in a good location for Eilat airport and the rest of the town.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank xreenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RimonimHotels, Public Relations Manager at Rimonim Central Park Eilat, responded to this review, May 4, 2015
Dear Guest,

Thank you for taking the time to share your feedback.
We hope to welcome you back to our hotel very soon!
will do our best to give you a better vacation experience


Sincerely,

avi ozeri
pr manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 6, 2011

I had made a reservation online and was on route when I called the hotel to ask for directions. They were very rude and told me I should ask a taxi driver somewhere. The moment I opened the door to my room I was greeted with a thick cloud of tobacco smoke. I went downstairs immediately and requested another room. The 2nd room had fresher air but consisted of two single beds side-by-side and individually made. When I called to ask for another room I was told there wasn't another one and that I could switch in the morning. The next surprise was that the wireless INTERNET is NOT FREE. Its 70 shekels for 24 hours!! Also the couple times I asked the same person at the front desk for directions, she responded very rudely. I have never seen poorer service in any hotel, motel or B&B! The only reason I gave this hotel 2 stars instead of 1 is because the breakfast in the morning is good and is served until 12PM. I will be extending my stay in Eilat, but certainly not at this place.

  • Stayed September 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank w999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RimonimHotels, Public Relations Manager at Rimonim Central Park Eilat, responded to this review, May 4, 2015
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Aviad Ozeri
Public relation manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Eilat hotels

St. Petersburg, Russia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 29, 2011

I lived in this hotel one week in January 2011. Excellent service. Spacious rooms. Every day the rooms are cleaned. Rich and varied breakfast. The rooms have air conditioning. The hotel has a nice big pool and convenient. Also near the pool has a Finnish sauna and Turkish bath, which may be used free of charge. Very friendly staff. Beautiful design. To the sea to walk 10 minutes, but it's a great opportunity to walk around the city. Near the hotel there are plenty of cafes and shops. Also close by is located the bus station, from where you are free to go to any city in Israel.

  • Stayed January 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank uehala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RimonimHotels, Manager at Rimonim Central Park Eilat, responded to this review, May 3, 2015
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Please send us a messege before arriving to the hotel again so we can do our bset for you again

Sincerely,
Aviad Ozeri
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roma
Level Contributor
130 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed April 17, 2011

The hotel is situated in a good position: 100 mt from the airport and 200 mt from the beach and shopping area. The rooms are spacious and equipped with every comfort, the decor is not much new but still decent. The staff is friendly and helpful. Abundant breakfast and pleasant. Only problem, the wi-fi is not free of charge, and they charge you alot for it.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank einai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RimonimHotels, Manager at Rimonim Central Park Eilat, responded to this review, May 3, 2015
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Please send us a messege before arriving to the hotel again so we can do our bset for you again

Sincerely,
Aviad Ozeri
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 15, 2011

When we booked the room, we were promised a room with a balcony, upon arrival however, the front desk refused to abide claiming that they do not have any rooms with balconies available. after arguing for a few minutes they agreed to give us a room with a balcony the following day. the rooms were pretty clean, bathroom was in pretty good condition as well. breakfast was mainly below average, they did have a chef on site who made great egg omelets. pool was clean, the saunas however were terrible, no heat whatsoever. over all for the price the rooms were ok.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank david5922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RimonimHotels, Public Relations Manager at Rimonim Central Park Eilat, responded to this review, May 4, 2015
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Aviad ozeri
pr manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gwalior
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 21, 2010

first of all..hotel was good,not bad at all..if u r in the city then u can def go to this hotel for sure,,,staff ...
The staff is terrific, and as you can count the number of total guests on two hands, they essentially work for you and you alone. Philippe, the day manager, offered us his card, so we were able to call him directly with any daytime issues. The entire team was quite helpful, warm and kind, and someone is always on duty – anytime you return, there’s a friendly face welcoming you back, ready to handle any request you might have

  • Stayed June 2009, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank akshit_kemp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RimonimHotels, Manager at Rimonim Central Park Eilat, responded to this review, May 3, 2015
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Aviad Ozeri
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rimonim Central Park Eilat

Property: Rimonim Central Park Eilat
Address: Park Benjamin 10, Eilat 88100, Israel
Location: Israel > Southern District > Eilat
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #44 of 62 Hotels in Eilat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Rimonim Central Park Eilat 3.5*
Number of rooms: 170
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Also Known As:
Rimonim Central Park Eilat Hotel Eilat

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