I booked this hotel through hotels.com, stay there for 17 to 20 August 2011, paying in advance for the whole night.
When I arrived at the hotel, I was told that the reservation was not. I tried repeatedly to contact hotels.com for help and resolve the situation, because I had taken all the money from credit card. The managers of the hotel said that hotel Astral Village was fully booked.
I have discussed with the managers of the hotel for three hours, in the meantime trying to get help from hotels.com and sending numerous emails, but not getting anything.
After three hours of waiting in the hotel lobby, I asked to call the police. Suddenly, the managers of the hotel told me that there was a room available, although up to then had said that the hotel was full.
They told me to wait a few minutes to clean the room (it was 5 o'clock in the afternoon ...) and they gave me a room.
The room I had been given was not much, but we were tired and we were not satisfied even 4 stars as written on the site.
After a while, we realized that there were some strange holes in the wall. When my girlfriend opened a cabinet beneath the oven, she jumped in the air because he saw a mouse running away.
The cabinet was also a trap for rats and several mouse droppings. A truly disgusting.
I went straight to speak with the conductor, a Liran, who verified that c'erabo mouse traps and mouse droppings in the room.
But later, this manager did not even give me the paper check out. After another two hours of deliberations and after a further threat to call the police, they gave me the sheet required.
A real fraud against us.
- Official Description (provided by the hotel):
- Imagine a vacation resort in a pastoral atmosphere, with detached rooms and a healthy, delightful, flavorful food. Add to that abundant vegetation, interwoven with pleasant pathways, leading to tranquil, intimate seating areas. Imagine yourselves waking up to another Eilat summer's day, smiling, because from this moment on your enjoyment is guaranteed! ... more less
- Reservation Options:
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