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“DIS...ASTRAL VILLAGE. DANGER OF RATS.”

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Astral Village Hotel
Ranked #29 of 61 Hotels in Eilat
Certificate of Excellence
Reviewed September 3, 2011

I booked this hotel through hotels.com, stay there for 17 to 20 August 2011, paying in advance for the whole night.
When I arrived at the hotel, I was told that the reservation was not. I tried repeatedly to contact hotels.com for help and resolve the situation, because I had taken all the money from credit card. The managers of the hotel said that hotel Astral Village was fully booked.
I have discussed with the managers of the hotel for three hours, in the meantime trying to get help from hotels.com and sending numerous emails, but not getting anything.
After three hours of waiting in the hotel lobby, I asked to call the police. Suddenly, the managers of the hotel told me that there was a room available, although up to then had said that the hotel was full.
They told me to wait a few minutes to clean the room (it was 5 o'clock in the afternoon ...) and they gave me a room.
The room I had been given was not much, but we were tired and we were not satisfied even 4 stars as written on the site.
After a while, we realized that there were some strange holes in the wall. When my girlfriend opened a cabinet beneath the oven, she jumped in the air because he saw a mouse running away.
The cabinet was also a trap for rats and several mouse droppings. A truly disgusting.
I went straight to speak with the conductor, a Liran, who verified that c'erabo mouse traps and mouse droppings in the room.
But later, this manager did not even give me the paper check out. After another two hours of deliberations and after a further threat to call the police, they gave me the sheet required.
A real fraud against us.

  • Stayed: August 2011, traveled as a couple
    • Cleanliness
    • Service
10  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 - 95 of 395 reviews

Reviewed July 19, 2011

We were really sceptical about the hotel in the beginning but in the moment we stepped into the lobby we fell in love with it - everything is really tidy and cozy, the rooms are very clean and sheets are new. the bed is huge and comfortable, bathroom and toilet are clean, the food is delicious- variety that changes every day and the stuff are really nice and helpfull !
the pool and everything outside the room is fun! every night there was some entertainment activity.
the overall stay was great, a really good value , we are certainly coming back!
( and dont get me wrong- we are a couple with very high standarts! )

  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Alona22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago
Google Translation

  • Stayed: December 2017, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank tovi444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

Room Tip: נגישות מלאה במקום נוח באזור המלונות
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  • Stayed: December 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank ssarig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astral H, Guest Relations Manager at Astral Village Hotel, responded to this reviewResponded 1 week ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
Google Translation

Stayed: December 2017, traveled with family
Thank Яна Р
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
Google Translation

  • Stayed: November 2017, traveled with friends
    • Value
    • Rooms
    • Service
Thank liat01022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

  • Stayed: December 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank yossnni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Astral Village Hotel

Address: 12 Kamen | 4, Eilat 8851300, Israel
Location: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 61 Hotels in Eilat
Price Range: $102 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Astral Village Hotel 3*
Number of rooms: 168
Official Description (provided by the hotel):
Imagine a vacation resort in a pastoral atmosphere, with detached rooms and a healthy, delightful, flavorful food. Add to that abundant vegetation, interwoven with pleasant pathways, leading to tranquil, intimate seating areas. Imagine yourselves waking up to another Eilat summer's day, smiling, because from this moment on your enjoyment is guaranteed! ... more   less 
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