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“Staff need customer service training..”

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Holiday Inn Istanbul Airport-North
Ranked #82 of 1,113 Istanbul B&B and Inns
Reviewed April 13, 2013

This hotel is still almost 9 kilometres from the airport and the shuttle doesn't come to domestic terminal. I had requested a pickup but no response to the request. Took a taxi which cost about 40 Turkish lira. It is a business travellers hotel situated between exits, isolated on a block of land.

As platinum member I was upgraded however the room contained only a double bed. We waited for the house keeping staff to change the configuration who then asked for "bakshish" a tip for fixing a problem which was a hotel error. We were astounded at the temerity of the staff.
The rooms are clean, modern with stunning bathrooms. But poor service did not match the quality of the fittings. Hair conditioner was requested from House-keeping. but no one brought the items.

The shuttle runs hourly from 6.am to 10.00am ,then every two hours. Despite four concierge staff in the proximity, my daughter and I struggled to load the suitcases into the shuttle bus. No help was offered.

  • Stayed: April 2013, traveled with family
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1  Thank wajela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Istanbul Airport-North, responded to this reviewResponded April 27, 2013

Dear wajela,

Thank you for your review. I am glad you found our modern rooms commendable. However, I am deeply sorry to hear that we failed to meet your expectation on this day and sincerely apologize for any inconvenience you encountered caused by the unacceptable level of service received from our hotel staff. It is our goal to provide the highest level of customer service. We have addressed the matter with the respective department in order to avoid these unnecessary issues in the future.

Once again thank you for bringing this to our attention. We hope that you will afford us another opportunity to showcase our usual levels of service.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 - 227 of 525 reviews

Reviewed April 10, 2013

I stayed here en route to an early morning flight.

The hotel itself is very modern, with spacious, clean and luxurious rooms.

The leisure centre was very good: well equipped gym and a nice spa that even includes a balcony!

Staff were professional and check in was good.

Only negative is that it's far from the airport for an airport hotel: 25tl in a taxi but they have a free shuttle service so if you can catch it: use it!

  • Stayed: April 2013, traveled on business
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Thank MOFF5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

Very nice hotel. Large rooms. Very good service especially at the front desk.. Further away from the airport than you would expect for an "airport hotel". Breakfast had a large selection and was good. the airport shuttle was very convenient when I arrived. Wish I had more time to experience the hotels other facilities.

  • Stayed: April 2013, traveled on business
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Thank yarden61_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

The hotel is very nice from inside. The room is very good. No complaints about the hotel and its amenities, The complaint is about the staff of the lobby. I had to take a flight and I needed to leave the hotel at 7.45 am. They told me don't reserve a taxi , We can find you one in 1 minute which was not true. I waited 20 minutes and the taxi did not come. Then , they did not want me to go in the shuttle saying that I had no reservation and it is fully booked. In fact it was not full as there were at least 4 empty seats.
In summary i took the shuttle but this lack of attention made me miss my flight.
I did not appreciate !!!

  • Stayed: March 2013, traveled on business
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Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

Everything in this hotel fits in 5 stars class. The only disadvantage is its far from down town and besides it is not much safe to walk around hotel.
However there are frequent shuttle services to city, ATU Airport, etc.
SPA in Turkish hammam is great and overall cost according to high quality service is reasonable.

Room Tip: The best choice for business travelers in Istanbul.
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  • Stayed: October 2012, traveled on business
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1  Thank Babak T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

Yes, the hotel is not so close to the airport, but traffic plays a role. I had a 5 o'clock flight so I could not use the shuttle anyway, and I was at the airport in 10 minutes. If you cannot use the shuttle or you miss it, the taxi ride will be 25-30 Turkish lira (about US$20). Of course, if the hotel were downtown, you will need to pay much more. The hotel has a free shuttle to go to the historic downtown three times a day. Check times and make the reservation with the concierge (it gets full quickly). The downtown shuttle is a nice option. Remember a taxi ride to historic downtown could be 40 euros! and could take an hour if there is traffic. With this in mind, the shuttle is a very nice and economical ride. Make sure you remember where to get off. The shuttle go to up to Taksim (which is on the Asian side of the city). I just wanted to get off near the Sultanahmet (Blue Mosque) and I did not realize the shuttle had stopped briefly at a bus stop (near the Sultanahmet). The drivers will not shout the name of the stop and their English will be very limted so be careful. Bring or ask for a map. At the hotel, the food seemed reasonably priced and tasty. The spa has massage and a hamman. All in all, a good hotel for a stop over.

Room Tip: Make sure you ask for a non-smoking room. This is Turkey and people do smoke.
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  • Stayed: March 2013, traveled on business
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1  Thank dolphinOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013 via mobile

Relatively new and very clean. However there is very little nearby. One shopping centre with a food court 15 mins walk but all else is a good drive away. Especially the airport which takes over 30 mins and a lot longer in rush hour.

Roof top bar is nice place to relax, would recommend it more for a business trip.

Restaurant and all other facilities are good. The rooms can be a bit dark but tick all the boxes. The pool can get busy especially with children!

Conference rooms and halls were very busy during my stay so lots of non staying guests around.

  • Stayed: August 2012
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Thank 2checkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Istanbul Airport-North, responded to this reviewResponded April 20, 2013

Dear 2checkin,

Thank you very much for taking the time to share your comments online. I am glad that you have noticed the cleanliness of our rooms. I would also like apologize for the overall dissatisfaction you had experienced. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Istanbul Airport-North

Address: Tasocagi Yolu Cad. No 35 Mahmutbey, Bagcilar, Istanbul 34217, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #82 of 1,113 B&Bs / Inns in Istanbul
Price Range: $62 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Holiday Inn Istanbul Airport-North 5*
Number of rooms: 21
Official Description (provided by the hotel):
Holiday Inn Istanbul Airport North has an impressive reputation for outstanding individual service, making it an excellent choice for the business and leisure guest. Holiday Inn Istanbul Airport North is situated in Mahmutbey district at the European side, Easy access to Ataturk International and Domestic Airport terminals. Complimentary shuttle bus available from the airport terminals to the hotel and back (airport shuttle from 06 am to 01 am). Taxis available at the hotel on request.Holiday Inn Istanbul Airport North offers 330 bedrooms, with 22 suites, 50 executive rooms. Holiday Inn Istanbul Airport North offers Spa and Fitness center, Indoor swimming pool, Whirlpool seperate Sauna, Steamroom and Hammam for ladies and gentelmen. The hotel is equipped with wireless internet access in all public areas, meeting rooms and executive rooms. Holiday Inn Istanbul Airport North offers a choice of two specialty restaurants, two bars and 24 hours room service; as well as a complete range of conference facilities. ... more   less 
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Also Known As:
Holiday Inn Istanbul Airport-North Hotel Istanbul
Istanbul Holiday Inn

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