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“Worst service by very very far in turkey”

Nar Grill & SteakHouse
Ranked #449 of 13,594 Restaurants in Istanbul
Price range: $6 - $28
More restaurant details
Restaurant details
Neighborhood: Sultanahmet
Description: Nar Grillhouse is located right at the heart of Istanbul's beautiful historical center. At Nar Grillhouse, our aim is to introduce you to the rich culinary traditions of Turkey, and we believe that this is best accomplished when we ourselves take pride in what we do-whether in the kitchen, at the grill, at the ovens, or at your tableside. Our restaurant is run by a close-knit family of people who have a combined years of experience in fine dining and Turkish hospitality. We make it our priority to provide you with warm, efficient, and well-informed service. In the kitchen and at the grill, we take ourselves seriously, and we have brought together a team of experienced and knowledgeable ustas (a Turkish word for master craftsmen-our grillmasters, chefs, and bakers) all of whom share a deep pride in a job well done-a dish perfectly prepared. Nar is one of only a handful of establishments in Istanbul offering dry-aged steak-and the only venue to do so in the Old City. The meat that we serve, both lamb and beef, is all sourced from a small family farm in Thrace, is all pasture-fed, and has been humanely butchered (halal). In addition to our menu of dry-aged steaks, we offer a robust menu of hot and cold traditional Turkish meze, or appetizers, Turkish specialties like pide and doner, as well as Turkish ocakbasi (grillhouse) classics, including a diverse selection of kebabs, and traditional Anatolian slow-cooked dishes. And perhaps unexpectedly for a grillhouse, we serve a seasonal selection of fresh fish, as well as vegetarian options. We have even carefully curated a dessert list that draws from the world-famous traditions of Turkey's Southeast-the katmer of Antep, the kunefe of Hatay, and of course, baklava. But no half measures! We also offer Turkey's infamous rice pudding, options for chocolate lovers, and a fruit plate that shape-shifts with Turkey's astounding bounty of seasonal fresh fruits. At Nar Grillhouse, we all work together as a team, farm to table, to provide our guests with a memorable dining experience. We invite you to join us!
2 reviews
“Worst service by very very far in turkey”
Reviewed August 1, 2014 via mobile

We went there only for one drink each and a water pipe. They have managed to screw up service for such a small task.

It was around 11:30 pm and the place was by no means anywhere close to being full. We were greeted very nicely sat down. When the person brought the food menu and we said we were there for a water pipe and a drink the service and attitude went downhill. We had to wait 20 minutes to order a Frappuccino (10tl) and a draft efes 50 cl (12tl) which is a little steep for turkey but not crazy. Then the water pipe was a whopping 25tl (which for sure was written nowhere and by far the most expensive water pipe we had in Turkey). Then after being there for an hour and having no one (except the nice shisha man who changed our charcoal) coming to see us we had to hustle to establish eye contact to ask the bill.

The waiter then proceeded to set the table for people who had just walked in, to take the beer order from another table, wait for their beers to get prepared by the barman and deliver them and THEN get to preparing our bill. After 15 minutes of wanting to leave the waiter came back to confirm we had eaten before ?! When we told our own waiter (who had no idea what we had ordered) that we didn't eat we proceeded to go back inside. He stayed a few more minutes inside (even taking the time to joke with other employees inside) before he came back with the corrected bill. The tip of 10% was included in the bill but would have been way smaller if it hadn't.

-I have a huge procrastination problem, so for ME to take the time to write this means a lot about the crazy service and attitude I got there.
-I am an outgoing, fun loving and extremely unfussy person, so it had nothing to do with them mirroring my attitude.

Crappy attitude
No service
Makes errors
No sense of customer service
Over expensive water pipe.

Thank Mehdi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

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Rating summary
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Polish first
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  • Spanish first
  • Turkish first
  • Any
English first
Level 3 Contributor
17 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Perfect Location”
Reviewed July 20, 2014

It has one of the best appetizers ever, Kunefe!!
Also the staff is super friendly!! You can sit outside or inside. Location is perfect

Visited July 2014
Thank RifatCevahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 3 Contributor
13 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Give it a try!”
Reviewed June 25, 2014

This one was just across the walk from our hotel and we decided to try it on our last night. The food was so wonderful and the staff was so great! Our waiter sent us an appertif of Turkish apple tea before we left. It was very reasonable and a great choice.

Visited June 2014
Thank Pat_Davis_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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