We went there only for one drink each and a water pipe. They have managed to screw up service for such a small task.
It was around 11:30 pm and the place was by no means anywhere close to being full. We were greeted very nicely sat down. When the person brought the food menu and we said we were there for a water pipe and a drink the service and attitude went downhill. We had to wait 20 minutes to order a Frappuccino (10tl) and a draft efes 50 cl (12tl) which is a little steep for turkey but not crazy. Then the water pipe was a whopping 25tl (which for sure was written nowhere and by far the most expensive water pipe we had in Turkey). Then after being there for an hour and having no one (except the nice shisha man who changed our charcoal) coming to see us we had to hustle to establish eye contact to ask the bill.
The waiter then proceeded to set the table for people who had just walked in, to take the beer order from another table, wait for their beers to get prepared by the barman and deliver them and THEN get to preparing our bill. After 15 minutes of wanting to leave the waiter came back to confirm we had eaten before ?! When we told our own waiter (who had no idea what we had ordered) that we didn't eat we proceeded to go back inside. He stayed a few more minutes inside (even taking the time to joke with other employees inside) before he came back with the corrected bill. The tip of 10% was included in the bill but would have been way smaller if it hadn't.
-I have a huge procrastination problem, so for ME to take the time to write this means a lot about the crazy service and attitude I got there.
-I am an outgoing, fun loving and extremely unfussy person, so it had nothing to do with them mirroring my attitude.
No sense of customer service
Over expensive water pipe.
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