It is challenging to write a review, which others will find believable, about this outstanding hotel. It is the best hotel in which we have ever stayed. The physical property is lovely. The public areas are attractive and instantly introduce a sense of calm when you come in from a busy day in the city. The rooms also reflect a charming decor, with enough Turkish accents so you know exactly where you are when you wake up each morning. The bathrooms are opulent, with thick towels, quality amenities and lots and lots of hot water.
These are qualities we appreciate in a hotel, but they are not the things that make us return. This hotel has a staff that elevates service to a level we have never experienced anywhere else in the world. From the lady who cleans your room, to the lady who makes sure you do not get lost in the city, every single person is dedicated to insuring that your experience in Istanbul and in the hotel itself is perfect.
We have experienced so many amazing events at this hotel, that I cannot begin to illustrate all of them. I am focusing on only a few that demonstrate the quality of care provided for guests. One day I had a bit of a cough. After breakfast I approached the front desk to ask about the location of the nearest drug store. When I said I needed a cough remedy I was told to return to my room and it would be delivered shortly. Within five minutes a young man came with a bag from the drug store and some excellent cough drops.
My husband loves the standard Turkish bread served in every restaurant in the city. The restaurant in the Sirkeci Mansion serves a lovely multi-grain bread with dinner. I love it, and my husband does not. On the several evenings when we went downstairs to just have a bowl of soup and bread for a late supper, the waiter, upon seeing us, would dash across the street to purchase my husband's preferred bread.
I love to take advantage of the daily social event offered by the hotel. We have done wine and cheese tasting. We have learned to play backgammon, and we have had a fantastic cooking lesson from the head chef. I had, however, never taken the free tour of the Wednesday market in Fatih because I feared I could not keep up with the group.
I decided to go and participate as long as I could, and then take a taxi back to the hotel. I explained this to the lovely man who conducts the tour. He said they would go slowly and if I needed help I should just let him know. We spent a lovely morning walking slowly among the vendors, where our guide knew every person, and we sampled everything being sold. Eventually we came to a simit bakery at the bottom of a long hill. Our guide quickly told me to enjoy a simit and not worry because when we finished, the owner of the shop would drive me to our next destination. Of course, this is exactly what happened. The entire morning was one of those magical moments in Istanbul.
Since the first time I entered this hotel I have always felt special, as if everyone was only concerned for my welfare. I am not just the occupant of room 206. Everyone knows my name. Everyone is cheerful and pleasant. At the same time, the staff is not fussy and pretentious. When I leave for the day in my orthopedic walking shoes and well worn carry-all no one looks down his nose with a slight air of contempt, as I sometimes experience in the more famous five star resorts.
The philosophy of this hotel can be summed up when you walk into your guest room for the first time. There is candy in the candy dish, and fresh flowers in a vase. On the bed is a personal letter from the owner of the hotel with his personal cell phone, inviting you to call, any time, if you have a problem. While I cannot imagine a problem that the hotel's highly competent and inventive staff could not handle, I remain amazed that the owner of the hotel gives his phone number to every guest. I am quite sure that this happens in no other hotel in the world.
The Sirkeci Mansion is perfect. The rooms are perfect. The meals are perfect. The location, 1/2 block from the tram on a quaint and charming street next to Gulhane Park, is perfect. The staff is perfect. I am positive that such perfection comes from a perfect business plan that begins with the assumption that every guest is family. We always feel that we are held in the embrace of the Sirkeci Mansion from the minute we arrive until we depart.
- Official Description (provided by the hotel):
- We are located next to the Topkapi palace in the heart of Istanbul and from where we are we invite you to explore the mysteries of two thousand years. In hopes of capturing the spirit of the area, our Konak's atmosphere, decor and design take a revolutionary approach in combining 19th century style with 21st century comfort. Combined with this atmosphere, what if we offer the promise of distinctive hospitality? Just imagine! ... more less
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- Also Known As:
- Sirkeci Konak Istanbul
- Hotel Sirkeci Konak