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“Comfortable hotel to stay”

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Steigenberger Hotel Maslak Istanbul
Ranked #188 of 1,149 Hotels in Istanbul
Certificate of Excellence
Tehran
1 review
“Comfortable hotel to stay”
Reviewed January 6, 2011

Starting with check in which you usually welcomed with young active stafs, with picking and caring your baggage, depending on what time you arrive in the morning your room will be ready accordingly, and in room what you need is available or they provide immediatley, the laundry service is good and spa center is also advisable to use if you have enough time. i usually use the barber which serves in spa center. That is all which I anticipate with my short time stay in hotel in every trip which at least occours twice during a month, each one, two or at most three nights.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank farzam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 31, 2014
Dear 'farzam'

Thank you for taking the time to convey your comments regarding your recent experience with the Sheraton Istanbul Maslak. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.


Kind regards

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
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English first
Bursa, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2011

I prefer Sheraton Istanbul Maslak Hotel since I am sure about their hospitality and quality of service. The team is always so prompt for their guests' needs and expectations.
The rooms are very wide and have been recently redecorated. As a business traveller, I can easily find anything I need during my stays at Sheraton Istanbul Maslak Hotel.
The location of the hotel is very close to one of the major business centers of Istanbul.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tuncn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 31, 2014
Dear 'Tuncn'

Thank you for taking the time to convey your comments regarding your recent experience with the Sheraton Istanbul Maslak. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.


Kind regards

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2011

I will surely come back on my next business trip. Clean rooms, great staff, good food. I really enjoyed it. Hotel is situated short walk from the underground station, where you can easy reach Taksim area. It is close to Bosphorus, Istinye, Tarabya parts with a good fish restaurants. I liked evening walk along the

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aco091268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 31, 2014
Dear 'Aco091268'

Thank you for taking the time to convey your comments regarding your recent experience with the Sheraton Istanbul Maslak. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.


Kind regards

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wien
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 27, 2010

The Sheraton Istanbul Maslak Hotel is a good hotel with an excellent service in the outer skirts of Istanbul. Its location is not the best (business area, highway, quite noisy) BUT the metro station Ayazaga is just vis-à-vis, so within 15-20 minutes you can reach the Taksim square.
The rooms are big and clean. They started renovating some of them and our room was still smelling of the paint. That's the only thing I would complain about.
The breakfast is really tasty with a big variety of food, all good and fresh. As there are not many options to go out for dinner close to the hotel, we tried once the hotel's restaurant. The prices for the (mainly international) dishes are super reasonable, whereas all the beverages are extremely overpriced!
Another plus is the "business centre" in the lobby = a few computers with good internet connection and a printer that you can use for free.
All in all, I was really content with staying in the Sheraton Istanbul Maslak Hotel, and even though it's not close to any tourist attractions, I would stay there again!

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malgets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 31, 2014
Dear 'malgets'

Thank you for taking the time to convey your comments regarding your recent experience with the Sheraton Istanbul Maslak. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.


Kind regards

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandnes, Norway
Level 6 Contributor
115 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 13, 2010

As with all big chain hotels also the AHERATON Istanbul Maslak fulfills the expectations you may have.
Even inside you may have a hard time to identify exactly in which city you are.
The rooms are nice, clean and spacious. The beds offer a comfortable sleep.
Any service in the rooms is on charge (including internet access) at high end prices.
A inter cafe is offered in the lobby.

The restaurant CLUB 333 offers also breakfast service at a high price of 25€. This is not worth it, even as the quality and choice of food is good and fresh.

Located on the outer skirts of town one of the biggest and most luxorious shopping malls is iwithin walking distance of approx. 10, minutes.
Also a Metro startion close to the entrance of the hotel gives acces to Istanbul down town within 15-20 minutes.

Overall a okay business hotel with a to hig price compared to location and surrounding.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XO_621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 31, 2014
Dear 'XO_621'

Thank you for taking the time to convey your comments regarding your recent experience with the Sheraton Istanbul Maslak. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.


Kind regards

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 22, 2010

this a Sheraton in name only. Old hotels if maintained properly can be charming and welcoming...this hotel is neither. It is simply old, in disrepair with few efforts to hide it's many blemishes. My room temperature was set at 25.5 degrees...fine if it could be regulated...but that was not possible. My Firat call to the front desk was ignored. The second request was made in person...hotels solution was to put a stand up fan in my room that clanged all night. the only redeeming quality of the hotel is it's location to the subway...of course you have to make a dash across three lanes of traffic to get to the station.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Skinnersam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 31, 2014
Dear 'Skinnersam'

Thank you for taking the time to convey your comments regarding your recent experience with the Sheraton Istanbul Maslak. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.


Kind regards

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 16, 2010

The staff were attentive and friendly. We had been diverted to another airport for 10 hours due to fog so we were very tired when we got to the hotel. They had everything ready for us when we arrived as we were supposed to arrive early in the morning. English is not the first language of the country but the staff could speak it well, and they helped us with directions and transport as this was not easy to figure out. We were in a business district, but the train stop was a 4 minute walk from the hotel. The room was clean and serviced well everyday. They had us up on the 22nd floor and the views were amazing. I would recommend this hotel.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niks12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 31, 2014
Dear Guest

Thank you for taking the time to convey your comments regarding your recent experience with the Sheraton Istanbul Maslak. Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.


Kind regards

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Hotel Maslak Istanbul

Property: Steigenberger Hotel Maslak Istanbul
Address: Buyukdere Caddesi 233 | Ucyol Mevkii. No. 233 Maslak, Istanbul 34398, Turkey (Formerly Sheraton Istanbul Maslak Hotel)
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#146 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Steigenberger Hotel Maslak Istanbul 5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Sheraton Istanbul
Istanbul Sheraton

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