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“A mixed experience”

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Steigenberger Hotel Maslak Istanbul
Ranked #174 of 1,160 Hotels in Istanbul
Certificate of Excellence
Reviewed February 14, 2013

I've spent quite a few nights at the Sheraton Maslak and will be returning in the future. I have to admit that it's not the hotel itself that makes me want to come back, but rather its immediate proximity to our company's office.

On the upside the hotel's staff is definitely worth the 5-star badge. Yet somehow the rooms fail to achieve this and I truly believe that they are in need of renovation. I usually get a Standard Room, but for my next stay I will be getting a Club Executive one and I am curious to see whether it is in the same condition.

Breakfast is more than enough for my needs and the restaurant has some pretty good courses on the menu, but nothing fancy.

All in all an average experience due to the condition of the building itself. However, the staff is great!

Room Tip: Try to get one with a view over the Bosphorus. Early mornings are spectacular!
See more room tips
  • Stayed: January 2013, traveled on business
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1  Thank Catalin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this reviewResponded February 21, 2013

Dear Guest,

Greetings from the magical city of Istanbul!

Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak.

We are delighted to receive your positive comments as nothing can be more gratifying than favorable comments from our guests. Your constructive feedback is also much appreciated as your satisfaction and comfort are our first priority and highest mission.

We hope to welcome you back on many more occasions and provide you with the finest Turkish hospitality at the Sheraton Istanbul Maslak Istanbul.

Best regards,

Secil Gurel
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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535 - 541 of 1,244 reviews

Reviewed February 10, 2013

This hotel was excellent in all but one area - the aircon cannot switch from heating to cooling. Being February it was set to "heat" so was unable to deal with 24C+ overnight room temperatures. This was a shame as it spolit an otherwise great stay. Even opening the window (a little worrying that a window on the 15th floor opened so wide!) did nothing as it just sucked hot air into the room from the corridor.
The rooms were spacious, the bed and bedding comfortable, the staff were helpful, the breakfast was excellent in both variety and quality and two other meals we took were excellent.
The hotel is out-of-town opposite the Technical University but a big plus is that it is 5 minutes walk from the M2 metro which will take you to Taksim in about 15 minutes at a cost of just 3TL (or less with a metro card). The hotel mentions the metro on its web site but fails to mention which station! It is ITU Ayazaga.

  • Stayed: January 2013, traveled with friends
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1  Thank Chris50259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Istanbul Maslak.

Whilst we were pleased to read that you enjoyed the service and location aspects of the hotel but also we were sorry to hear that you were not satisfied room temperature.Our Technic Service and Front Office team have taken this feedback on board and will ensure that they try to their best for your request and room comfort.

We very much look forward to welcoming you back to The Sheraton Istanbul Maslak in the future.
Best regards,

Secil Gurel
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

I stayed in Sheraton maslak between Jan 13th & 28th January 2013 and must say that i had a very wonderful experience. The rooms were super clean and spacious. The service ws excelllent that i even remember the names to two guys whose customer service was outstanding (Emirhan Tokad & Cem Eldemir). The hotel also has well equipped gym with very friendly instructors. This was a truely 5 star experience

  • Stayed: January 2013, traveled on business
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Thank Alex_kagwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this reviewResponded February 10, 2013

Dear Guest,
Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak .
It was such a pleasure to read your positive comment regarding your stay.
Also we would like to thank you very much for your excellent feedback which we shared with our team. It is always rewarding to read such a comment. We will continue to pass on our passion for Excellence to our guests.
We will be look forward to welcoming you back to Sheraton Maslak as soon as possible.
With our best regards,
Ulku Kizilkaya
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

Our 5 night stay at this hotel had its own ups and down. The room was comfy, housekeeping , reception, room service were friendly. In restaurant 333 we liked the service by omar Erdogan and Songil Poyraz. Bell boy Noorullah Koseoglu made sure we were comfortable all thru the stay. Food was nothing great and needs more choice.Needs improvement in the breakfast.

Dinner service was bad though fewer guests in 333. No choice on F & B.

Overall an average hotel. Not

  • Stayed: February 2013, traveled as a couple
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Thank Shivkumar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this reviewResponded February 10, 2013

Dear Guest,

Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak .

It was such a pleasure to read your positive comment regarding your stay.Also we would like to thank you very much for your excellent feedback which we shared with our team. It is always rewarding to read such a comment. We will continue to pass on our passion for Excellence to our guests.

We will be look forward to welcoming you back to Sheraton Maslak as soon as possible.

With our best regards,

Ulku Kizilkaya
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

Every thing is excellent, welcoming staff, reception clerks, room service, bellboys, the food, cafe shop, etc.

I enjoyed my stay there and highly recommend.

I still remember the name of one of their bellboys: Cem Eldemir who was very welcoming and cooperative.

Thanks to all of the staff

  • Stayed: February 2013, traveled on business
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Thank GSHOMALI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this reviewResponded February 10, 2013

Dear Guest,

We are always pleased to receive praise and acknowledgment of such a positive nature.Also thank you for mentioning Cem Eldemir is very concerned with our guests' satisfaction..

We eagerly look forward to welcoming back soon and to offering you our undivided attention.

With my best regards,

Ulku Kizilkaya
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

The customer service at the reception was very friendly. The GYM at the hotel is amazing and I had a wonderul 2 weeks stay at the hotel. The rooms are very large and comfortable. I would like to see more variety in the breakfast.Emirah at the reception was very friendly and resourceful

  • Stayed: January 2013, traveled on business
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Thank Sylvano49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this reviewResponded February 10, 2013

Dear Guest,

Greetings from the magical city of Istanbul!

Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak.

We are delighted to receive your positive comments as nothing can be more gratifying than favorable comments from our guests. Your satisfaction and comfort are our first priority.

We hope to welcome you back on many more occasions and provide you with the finest Turkish hospitality at the Sheraton Istanbul Maslak Istanbul.

Best regards,

Ulku Kizilkaya
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

First time in Istanbul and found the Sheraton to be a great launching pad for business and touring. Staff, decor and food were spot on! And if your looking for warm and hospitable hostesses to make you feel welcome, head to the lobby bar to be taken care of by the super attentive twins, sera and ezgi!

  • Stayed: January 2013
    • Value
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    • Rooms
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Thank Karinhatha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this reviewResponded February 10, 2013

Dear Guest,

We are always pleased to receive praise and acknowledgment of such a positive nature.
I thank you for mentioning our twins Sara& Ezgi are very concerned with our guests' satisfaction..

We eagerly look forward to welcoming back soon and to offering you our undivided attention.

With my best regards,

Ulku Kizilkaya
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Hotel Maslak Istanbul

Address: Buyukdere Caddesi 233 | Ucyol Mevkii. No. 233 Maslak, Istanbul 34398, Turkey (Formerly Sheraton Istanbul Maslak Hotel)
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#133 Luxury Hotel in Istanbul
Price Range: $456 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Hotel Maslak Istanbul 5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Sheraton Istanbul
Istanbul Sheraton

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