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“Home like environment & professional service...”

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Steigenberger Hotel Maslak Istanbul
Ranked #188 of 1,141 Hotels in Istanbul
Certificate of Excellence
Istanbul, Turkey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Home like environment & professional service...”
Reviewed December 26, 2012

Sheraton Istanbul Maslak makes up what it lacks due to an aging building and rooms that require further renovation with its great staff. Human factor definitely makes a difference there. Ülkü and Secil creates small (and not so small) miracles on a daily basis on the Guest Relations side. Font office provides an impeccable, hassle-free, respectful as well as friendly service thanks to Sebahattin, Özlem and all others. Eser is very effective on the reservations department and well deserves a special place here. Oya does alays have a watchful and caring eye on the special SPG guests. Not but not least come the ever helpful and polite bellboys and the security staff. They all work in perfect harmony to make one feel a home-like experience. The hotel is a living proof that the hotel business is not all about state of the art rooms and smart gadgets...People make a real difference.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erhun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 28, 2012
Dear Guest,

Thank you for taking the time to share your feedback from your experience at Sheraton Istanbul Maslak. We very much appreciate you taking the time.

It was a delight to read of your enjoyable visit and we certainly appreciate your loyalty as a valued SPG member. We are dedicated to provided enriching experiences to our guests and I am pleased to hear that this has been the case.

Thank you for choosing to stay with us and I look forward to seeing you again in the near future.

Warm regards,

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
Istanbul
1 review
Reviewed December 24, 2012 via mobile

I have been working in Istanbul with work now for nearly two months and for the last 6 weeks moved hotels to the Sheraton due to ease of location both near to work and also near to the excellent metro. For Christmas my company paid for my wife and 3 children to join me.
Starting with Alenka and Uluk the team here have done so much to make both my stay and especially my families a wonderful stay.

From providing suitable rooms that offer a great view of Istanbul the team have done so much including providing a push chair and stocking our room with helpful items.

The team have provided many helpful tips for our sight seeing of Istanbul and what has made it super special is that the attitude of the staff / team here is the best I have ever seen in a hotel.

To top everything off the team decorated our room and then decorated our table for breakfast and even bought us Christmas gifts for this morning (Christmas morning ) - what a wonderful thing to do ! Like I said I have never before seen in any hotel staff who would do this.

The hotel has good facilities , great gym and spa , great cafe's and restaurants and the rooms are good too - it's close enough to the metro to travel to Istanbul's tourist attractions and great for my work.

Several of my colleagues who stayed at different hotels previously now stay at the Sheraton and have had the same experience as me.

All in all a great team is what makes the Sheraton so special and here are just a few of the people who have made the stay so great , I'm just sorry I can't name everyone !

Halil Sakarya
Murat Kesgun
Serkan Salalli
Hacer Unalcl
Gengiz
Aziz
Alelenka
Uluk
Omer
Serhat
Hitace
The twins
All the morning team in the cafe who have taken good care of my children

5 out of 5

Stayed December 2012
Helpful?
Thank Martin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, January 6, 2013
Dear Guest,

Greetings from the magical city of Istanbul!

Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak.

We are delighted to receive your positive comments as nothing can be more gratifying than favorable comments from our guests. Your satisfaction and comfort are our first priority.

We hope to welcome you back on many more occasions and provide you with the finest Turkish hospitality at the Sheraton Istanbul Maslak Istanbul.

Best regards,

Ulku Kizilkaya
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
venice, Italy
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 20, 2012

The slowest and not organized check in counter i ever seen in my life.
About the room, it is huge but with not studied well. The bathroom needs a restorative action!
Loud noise from the local disco club up to 2 am...

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexxxito_VI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 24, 2012
Dear Guest,

Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Istanbul Maslak

We would like to kindly inform you that we have shared the issue with the related department also your complaint has been discussed by the hotel’s management and appropriate action has been taken.

Through the guidance of your feedbacks we are able to see and eliminate the mistakes in our control mechanism which is the first step towards improvement of our services.

We appreciate your patronage and we look forward to welcoming you back in effort to provide you the level of service you expect from our hotel.

Kind regards,

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
4 reviews
4 hotel reviews
Reviewed December 13, 2012

I stayed for a couple of days at this hotel as I went for a business trip to Istanbul. Can't say that anything was wrong but also you won't find anything special here. On the good side, I would mention the excellent bedding, free wi-fi both in the room and lobby, a good choice on the breakfast menu. On the other side, the location is far away from any landmarks you would like to see in Istanbul so if you're there for sightseeing there are a lot of better options in downtown Istanbul.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SilviuMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 24, 2012
Dear Guest,

Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak.

As you mentioned Sheraton Istanbul Maslak is located in a business area which is all global company offices located around. We receive mostly business travellers.Our location is very convenient and the metro is 5 minutes by walking for them. On the other hand our location is near by Bosphorus indeed business plazas with access to city by metro and shopping centers around the hotel.And also it takes approximately a forty minute train ride to OLD CITY and will cost you 3 or 6 Lira.

We are delighted to receive your positive comments as nothing can be more gratifying than favourable comments from our guests. Your constructive feedback is also much appreciated as your satisfaction and comfort are our first priority and highest mission.

We hope to see you again many more occasions at the sheraton Istanbul Maslak.

Best regards,

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 11, 2012

I upgraded to a Club room as this included breakfast and free wi-fi. The room was massive with three piece suite and desk to work from which was very useful. I was on 21st floor in a corner room with fabulous views from both sides. The bathroom was OK but the shower could have been better (less of a weak tap extension) to match the beautiful room.
Staff were courteous but sometimes difficult to attract their attention if they were deep in conversation with each other. One thing that is unusual for an international business hotel is the lack of English speakers - I believe this goes for the whole city not just this hotel. This made it difficult to ask for anything other than "coffee" or "taxi". Location was perfect for visiting the business clients I was seeing but pretty far from everything else.

Room Tip: Treat yourself to a Club room
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MH64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, December 24, 2012
Dear Guest,

Thank you very much for your feedback that you have shared in TripAdvisor following your stay in Sheraton Istanbul Maslak.

First of all we would like you to know that;we are delighted to receive your positive comments as nothing can be more gratifying than favourable comments from our guests.As a Sheraton Istanbul Maslak team will continue to pass on our passion for excellence to our guests.Your constructive feedback is also much appreciated as your satisfaction and comfort are our first priority and highest mission.

On the other hand our location is near by Bosphorus indeed business plazas with access to city by metro and shopping centers around the hotel. As you mentioned Sheraton Istanbul Maslak is located in a business area which is all global company offices located around.and the metro is 5 minutes by walking distance.

We hope to see you again many more occasions at the sheraton Istanbul Maslak.

Best regards,

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 7, 2012

I needed a room at short notice for a business trip. Company budget was restricted but it needed to be a decent 5 star to entertain clients in the business district of istanbul. This was the best priced option in the business area. The yellow taxi from the airport costs just 65-70 Lira just as advised by the hotel (they can also provide a more expensive private car transfer). Upon arrival I got early check-in as requested by email, they also upgraded me to 1 bedroom suite on the club floor - not sure why - may be because I had just joined Starwoods Preferred Guest club - but I'm not complaining! The reception staff was very courteous and helpful. The suite was huge, with living room and separate bedroom, windows all round to provide what would have been a great almost 360 degree view of the business district and surrounding sea/Europe-Asia bridge, but for all the construction going on (not noisy at all though). There was a nice work desk area with free Internet which worked very smoothly - this was crucial as I was working most of the time. It was a pleasant surprise as the website had stated internet would Euro 8 per hour - perhaps this was a privilege provided for the club floor rooms ? There were two bathrooms and a jacuzzi type tub which was great.There was a great professional gym and spa too. Bed was very comfortable and room service timely. A nice touch: they brought a complementary selection of dried fruit to my room in the evening.
My experience was overwhelmingly positive, with only slight negatives being:
1. corridors were a bit run down and outdated as were the doors to the rooms. This was just aesthetics though and didn't affect my stay at all.
2. Whilst the food is very reasonably priced, I had room service lunch but the portion was very small. I went out in the evening to a local restaurant to ensure a larger portion. I didn't have the buffet breakfast but ordered room service which was again a smaller portion than expected but very cheap for a 5 star hotel.
3. room was quite dimly lit - I had to order another lamp as i was working and they provided this immediately and very efficiently.
4. It was winter and so there was no a/c - only the heaters were working. This was surprising for a 5-star. I am one of those people that prefers the a/c on slightly even in winter. I'm sure it works fine in other seasons though.
If it wasn't for these slight negatives I would have given this a 5-star. I will however definitely make this first choice business hotel for future business trips. It is economical and sophisticated enough to host clients. It is well located in the business area though not in walking vicinity of entertainment. It is not suitable for tourists who want to see Sultan Ahmet, Blue Mosque etc as it is far. But if you are in istanbul for a short shopping trip, it is well placed close to Istinye Park (5 mins by taxi) shopping mall - which some say is the largest the shopping mall in Europe - (I thought there was a bigger one in the UK?).

Room Tip: Room 2301 on the club floor is great.
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ibn_Buttoota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, January 6, 2013
Dear Guest,

We are always pleased to receive praise and acknowledgment of such a positive nature.

Thank you for your thoughtful comments.

We look forward to the opportunity of serving you in the future. Thank you for choosing Sheraton Istanbul Maslak.

Sincerely,

Ulku Kizilkaya
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Level Contributor
152 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 28, 2012 via mobile

Stayed on business, hotel is in Maslak business area, so you need to know why you chose the location. This isn't the best choice for exploratory tourism.

Staff very friendly, room spacious, but bathrooms need upgrading. Nothing criminal, but very worn out.

For food take a cab for couple of minute ride to Isteniye Park mall, excellent steak house with on premise aged meat, near the inside bazaar area. Also some trendy places in the top brand courts.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A_Norski_Rus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonmaslak, Guest Relations Manager at Steigenberger Hotel Maslak Istanbul, responded to this review, November 29, 2012
Dear Guest,

Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Istanbul Maslak.

Sheraton Istanbul Maslak is located in a business area which is all global company offices located around. We receive mostly business travelers. Our location is very convenient and the metro is 5 minutes by walking for them. On the other hand our location is near by Bosphorus indeed business plazas with access to city by metro and shopping centers around the hotel.
.
Our guests in room experience is a top priority for us and I would like to apologise that your room did not meet the standard you expected.

I eagerly look forward to welcoming back to offering you our undivided attention to provide you with the finest Turkish hospitality at the Sheraton Istanbul Maslak Istanbul.

Best regards,

Ulku Kizilkaya
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Hotel Maslak Istanbul

Property: Steigenberger Hotel Maslak Istanbul
Address: Buyukdere Caddesi 233 | Ucyol Mevkii. No. 233 Maslak, Istanbul 34398, Turkey (Formerly Sheraton Istanbul Maslak Hotel)
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#146 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Steigenberger Hotel Maslak Istanbul 5*
Number of rooms: 305
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotwire, Travelocity, TripOnline SA, Cancelon, Cheap Tickets and HotelQuickly so you can book your Steigenberger Hotel Maslak Istanbul reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Istanbul
Istanbul Sheraton

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