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Reviewed January 20, 2020 via mobile

We have just finished a 4 night stay at the legacy Ottoman Hotel in Istanbul. Unfortunately it has ruined our holiday.

Firstly the minimum temperature in our room was 26 degrees. Due to having an atrium room there was no air circulating. We had to ask 3 times for a fan (once we were told that all the fans were in use which should have signified an issue in January to be honest).
After our third time of asking a fan appeared. Which saved us looking for a new hotel.

The room was tired and basic, the bathroom tiny. You had to stand in the shower to close the door. There was a brown substance on the net curtain (I don't know what it was but it looked like dried blood).

Every night about 10 or 11pm the guests in the room next to us had a very loud argument.

Breakfast was fine (lots of choice) and one night we had drinks in the roof bar and the waiter was very attentive.

Unfortunately when checking out at 6am the hotel staff were insistant we had taken chewing gum from the mini bar. This wasn't the case and I resent the accusation.

Overall I wish we had stayed at a marriott or a Hilton whilst in Istanbul as this hotel has been a let down.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Nicniven83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyOttomanHotel, Guest Relations Manager at Legacy Ottoman Hotel, responded to this reviewResponded January 20, 2020

Dear guest Nicolan,
Thank you for sharing your comments with us. Your feedback is very valuable for us to be able to improve our service. Our all department heads and our staff are informed about your concerns and taken necessary actions not to face the same problem again. Hope we can host you in our hotel again and have the chance of providing you a better service and the maximum satisfaction.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

The treatment is very poor, there are no daily cleaning services and no respect for the handling of the staff It was not as I had imagined about it through pictures In most hotels in Istanbul there is a balance of bags, but when we asked for a harsh and violent response came, go and buy from the market What is this deal the worst hotel I have stayed in with my life The only good thing is the hotel location only

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank emanokhateeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyOttomanHotel, Guest Relations Manager at Legacy Ottoman Hotel, responded to this reviewResponded January 19, 2020

Dear guest Emanokhateeb,
Thank you for sharing your comments with us. Your feedback is very valuable for us to be able to improve our service. Our all department heads and our staff are informed about your concerns and taken necessary actions not to face the same problem again. Hope we can host you in our hotel again and have the chance of providing you a better service and the maximum satisfaction.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019

Characteristic hotel in a wonderful place in Istanbul. Rooms are clean, service is good, wellness and breakfast are free. Not many attributes where you can sport. Workers are friendly and always willing to help.

Room tip: We were 3 friends and we wanted all our own bed. There are not many hotels which have 3 separated beds. Mostly have 2 + 1.
Date of stay: December 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
1  Thank yorulmazs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyOttomanHotel, Guest Relations Manager at Legacy Ottoman Hotel, responded to this reviewResponded December 29, 2019

Dear Guest. First of all thanks for choosing Legacy Ottoman Hotel for your stay in İstanbul. Your positive and sweet comments are much appreciated by all of us. We are looking forward to welcome you back. Wish you all the best. Best Regards

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Reviewed December 29, 2019

The location and also the staff were amazing. They were always ready to help and caring. The rooms were fine, breakfast was great. About the location it is really easy to walk to Eminonu and Sirkeci tram stops, also to Sirkeci Ferry terminal. Furthermore, Blue Mosque, Hagia Sophia and Topkapi Palace are 15 minutes by walking. So, if you are coming to İstanbul to see the old city and the landmarks, this hotel will be a great option for you.

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank HannahSandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyOttomanHotel, Guest Relations Manager at Legacy Ottoman Hotel, responded to this reviewResponded December 29, 2019

Dear Guest Hannah Sandler. First of all thanks for choosing Legacy Ottoman Hotel for your stay in İstanbul. Your positive and sweet comments are much appreciated by all of us. We are looking forward to welcome you back. Wish you all the best. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2019

Fantastic historical building. İt is my second visit to this hotel and everytime feel happy. Egyptian pazar, grand bazar, topkapı palace, hagia sophia is near. Tasty breakfast. Special thanks to mr.Melik and mr.Veli from reception. They responded all my request everytime.

Date of stay: November 2019
Trip type: Traveled with friends
1  Thank unknown_miracle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegacyOttomanHotel, Guest Relations Manager at Legacy Ottoman Hotel, responded to this reviewResponded December 27, 2019

Dear Guest. First of all thanks for choosing Legacy Ottoman Hotel for your stay in İstanbul. Your positive and sweet comments are much appreciated by all of us. We are looking forward to welcome you back. Wish you all the best. Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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