Let's start with the good. Beautiful hotel, fab lobby nice rooms and wonderful decorated throughout.
Now, reception desk appear to think that dealing with the guests is below them. Check in took forever and was done in a surly manner. They seemed to be always on the phone and rarely acknowledged that you were waiting for them. Once when I approached the receptionist actually picked up the phone and made a call ! Ordering a taxi for us to leave appeared also below them, eventually I had to tip a busboy (who are excluded from this criticism )to walk down the road to get one. Other staff in suits always were around but also didn't see dealing with guests as part of their job.
Sometimes this was as hilarious as was annoying.
Having said the above I would still stay there again for the beauty of the hotel but serious staff training needs to take place.
- Official Description (provided by the hotel):
- At our Spa and Health Center we have pool, fitness, massages, Turkish Bath and Sauna. Also we have valet Service, 24 hours room service and concierge service.Legacy Ottoman Hotel is at the walking distance to GRAND BAZAAR & SPICE MARKET and 500 m. to BLUE MOSQUE,ST.SOPHIA, BASILICA CISTERN, 16 km.to Ataturk International Airport.Hotel have an a la carte restaurant and roof bar with a magnificent Bosphorus & Goldern Horn views. ... more less
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- Also Known As:
- Hotel Legacy Ottoman
- World Park Hotel
- Legacy Ottoman Istanbul