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“There are better hotels in Istanbul & near airport”

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Novotel Istanbul Zeytinburnu
Ranked #306 of 1,140 Hotels in Istanbul
Seattle, Washington
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“There are better hotels in Istanbul & near airport”
Reviewed February 20, 2013

Wifi?? No wifi in room or in lobby the entire weekend. No security - the room key should be needed to access floors in elevator, but no room key is needed for access to floors. Slippery shower floors and limited cable channels. Access to hotel is difficult and walking distance to restaurants or nightlife is non-existent. And of course, the dinner referral is to a restaurant that is a friend of the manager or someone else at the hotel - awful food - and not authentic Turkish food! If you want tourists to appreciate Turkish food, don't send them to the restaurants near the mall.
2 good things about this hotel: 1) accepts pets; 2) room was clean. Have stayed at much better hotels in Istanbul.

  • Stayed January 2013, traveled solo
    • Value
    • Location
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Helpful?
1 Thank papinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayavuz, Manager at Novotel Istanbul Zeytinburnu, responded to this review, February 28, 2013
Dear guest,

Thank you for taking the time to tell us about your experience at the Novotel Istanbul. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We are sorry to hear that we were not able to meet your expectations during your stay. Your comments about the internet connection have immediately shared with our IT department to make necessary controls. Please kindly be informed that we have not experienced or been reported any major internet connectivity problems lately.

Keycard reader of one of our three guest elevators have been changed and problem is fixed.

We kindly would like to inform you that outside restaurant referrals are purely based on our guests’ comments and experiences. Recommendations are made depending on our guests’ choice of location/cousine/budget etc..We apreciate to know which restaurant you have been advised and disliked in order to revise our recommendations.

Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,

Ahmet Yavuz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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601 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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Jeddah
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed February 5, 2013

We stayed one night at the hotel. It accommodated our family of four adequately. The room smelled of cigarette smoke and had a tired feel to it…stains on the pull-out sofa. We had a difficult time finding this property because the GPS kept navigating us to the wrong streets. Once we spotted the illuminated Novotel Sign, it was no problem finding the property. The Check-In Agent was pleasant and took the time to look up our frequent stayer Club Accor number for us and applied it to the reservation. The next morning, I was late to breakfast (which was included in our rate). The restaurant manager was most accommodating by serving me a basket of breads, croissants, preserves, and butter. He brought me juice and a plate of cheese, and assortment of breakfast items. He didn’t have to do this as I was the one late and they were turning the restaurant over for lunch. The hotel is situated for easy sight seeing distances and to the airport. I would stay at the hotel again if I was returning to Istanbul for a quick stay.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ksagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 23, 2013

I would recommend this hotel to anyone looking for a conference venue in Istanbul. The helpfulness of the staff in reception, restaurant and housekeeping is admirable. My experience was that no issue was too big or too small, and they went out of their way to help.

Rooms:
The rooms are roomy, the meeting rooms flexible and non-smoking and smoking floors make it a pleasant stay for non-smokers and smokers alike.
A minus was the fact that the heating couldn't be turned down, so acclimatization is necessary. Windows don't open in the room either.

Meals:
Daily breaks plentiful, buffet breakfast and lunch vast. A small minus on the evening menu, not a wide range of choice and not haute cuisine.

Location:
Perfect for access to/from Ataturk Airport. Minus is that there is no local "street life", so commuting to Istanbul (Taksim and other areas) necessary if you want to see a bit of Turkey. The hotel lays on a shuttle service if requested.

Other:
There is a small gym and sauna/steam room area that can keep you in shape whilst you're here.
And the view over the Bosporus is amazing.

All in all I would,certainly book my next Istanbul conference here.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank W0lf68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Düsseldorf Germany
1 review
Reviewed January 21, 2013

It is not recommended to stay for next years as just in next is big construction and very noisy and view ist as building constraction can be.
Also service in Wellness area for massage it was cancelled just 10 min before start.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank rajabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 18, 2013

The hotel is relatively new, and is easy to reach from the airport. However, it is on one side of a motorway, so half of the time you need to go past it for a mile, then double back to enter or leave (depending on which direction you are heading). The motorway also means that it is almost impossible to walk from the hotel or go for a run. Thankfully there is a free shuttle bus to the centre of town, which is a nice touch.

Aside from the position, this hotel has much to its credit. It is a standard Novotel design: clean, functional and modern. There is a pool, which is closed in the winter, and a gym and sauna which are well equipped. The food is of a good standard for both international and Turkish dishes. The staff are very helpful. Despite the annoyance of the location, I would consider staying here again.

The breakfast is absolutely first rate.

Room Tip: Most rooms have good views.
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank rossjamesparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Istanbul Zeytinburnu

Property: Novotel Istanbul Zeytinburnu
Address: Kazlicesme Mah. Kennedy Cad. No: 56 | Zeytinburnu, Istanbul 34025, Turkey (Formerly Novotel Istanbul City West Hotel)
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#147 Business Hotel in Istanbul
#210 Romantic Hotel in Istanbul
#211 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Istanbul Zeytinburnu 4*
Number of rooms: 208
Official Description (provided by the hotel):
Novotel Istanbul, 4 star hotel located between the city center and the Ataturk Airport, is ideal for a business trip or holiday. Offering sea view rooms, free wi-fi internet, free scheduled shuttle to/from Taksim Square and Sultanahmet, a business center, a restaurant, bar, gym, outdoor swimming pool (in operation between 1st June - 15th September and might be closed during events), Hotel is within easy access to the business district, historical old city and shopping areas. ... more   less 
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Also Known As:
Novotel Istanbul Hotel Istanbul
Istanbul Novotel

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