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“Worst hotel I have been to”

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Klassis Resort Hotel
Ranked #811 of 1,140 Hotels in Istanbul
Manchester, England, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Worst hotel I have been to”
Reviewed November 18, 2012 via mobile

Don't be misled by the glamorous pictures on the Internet, it's a shabby place and doesn't even deserve 3 stars. Although I'm not a smoker, I ended up with a room that still smelled of cigarettes. Finally when I ended up in a smoke- free room, all I wanted was to rest as it was around 11pm. Around 1am I received a phonecall to my room and the receptionist stated that there was a problem with the payment and they needed to see my ID. It was an unacceptable behavior to call up a guest at 1am in the morning where else this could have been resolved the next morning. I would never stay here again and I wouldnt be surprised if it closes down one day as there were barely any guests, I would say 95% of the rooms were not occupied. Stay away from this horrible place!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snakeflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
Estoril, Portugal
Level Contributor
133 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed September 22, 2012

This is a huge resort hotel lost in the middle of nowhere by the seaside about 1,1/2 hours from central Istanbul and 40 minutes fom the airport. The hotel is quite old in style but well appointed, the rooms are quite large and confortable although maybe a bit outdated. Bed mattresses excellent. A nice balcony overlooking the sea which is quite nearby. Breakfast is huge and very typiclly Turquish, not fabulous but with enough choices. Fresh orange juice is available at an extra cost. Wi fi is free. The hotel has 2 pools, one indoors, and a spa centre with good choices of massage.
All summed up it delivers what is expected from this kind of establishment. Service at front desk is busy as this seems to be a popular convention venue but is attentive and fiendly. Silivri village is a but far away but reacheable by taxi with plenty of restaurants and coffee shops there to chose from.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lagartixa47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 21, 2012

I could only imagine the state of the earlier negative reviews, but I was quite lucky obviously, though I can guess what ticked others off.
I booked a pool villa online, but the website did not have extensive info on these villas. The hotel, as mentioned earlier, is built on a vast area, it is huge, with an almost dream-like sillhouette --towers, landscape trees, walkways, etc...
I was with my family, and enjoyed a 3-night special deal for the Eid (the muslim holiday), and received the holiday program by email as well as the price list from which I picked the pool villa option.
The villa was actually the ground floor of a villa, and ours was at the very end of the villa series. It was kind of misleading that they were named pool villas since they are not practically around the pool, but were on the lower side of the hotel grounds as opposed to the garden villas which are located on higher ground than the pools and the reception --quite far from the activity centers.
It is true, the hotel grounds are quite neglected though the garden is very impressive. But the buildings are losing their paint, the rooms smell mouldy, the faucets, metals are losing their shine, everything needs to be renovated, and then it will be breathtaking again.
For the holiday season, the staff was reinforced obviously. Therer were plenty of waiters, both at restaurants and around the pool. But the poolside menu is kind of weak. The rooms were cleaned every day, and there were a couple of maintenance guys walking around the pool at all times.
Although the hotel was fully booked, we did not feel the crowd, or were overwhelmed by the crowd. The open buffet dinners were satisfactory, just like the breakfasts. But the highlight was the holiday gala dinner which was superb. The gala featured a roster of fine musicians from Turkey, and was quite entertaining.
There are three pools (one of them indoors) at the hotel, and we used the bottom one closest to the sea, filled with sea water. Although the hotel was very crowded it was not difficult to find a deck chair as there were plenty. The sea however was not at its best because the wind was very strong and the waves were strong as well.
I used the spa as well and had a massage done by an Indonesian lady. The facility was quite clean, well-decorated and worth its price.

Room Tip: ask for a pool villa in the middle
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Leandros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed July 14, 2012 via mobile

I have being a regular customer at this hotel for the past 5 years. At first I was impressed then disappointed and now disgusted. I have just checked into the hotel ready for a 3 day holiay with my wife. Living in Istanbul, this has been a great retreat. Unfortunately, all the pevious posts are correct. I will just add a few more. Cockoaches in the poolside male toilets, pleanty of dirty and dead spiders (some small some big) floating on the main pool surface, complete disorganisation on the front desk, faceless front desk and annoying men walking around the pool shouting ice-cream and the food that is neither freshly made nor taste good for a 5 star hotel at 5 star hotel prices. This used to be a place of Klass - not anymore. Time to find a new retreat.

Stayed July 2012, traveled as a couple
Helpful?
Thank Steven L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Istanbul hotels

Plovdiv
Level Contributor
133 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed July 8, 2012

If I'm to be fair the hotel was not as bad as I expected after reading previous reviews here.But I can guess what made people angry about this hotel.If you do not speak Turkish you are lost here.Not a person from the stuff really able to communicate in English, or German,or Russian...Not good.
But,honestly,the place looks grand at first sight. Like a Renaissance palace,marble palace.The garden makes you sing in the morning.Also the pools and sea view...
It's a shame that such wisely designed place is not used properly.The people in charge now are negligent.No care to details.
Eat and drink outside the hotel.Food inside highly overpriced.
But overall I had a good feeling after our weekend escape.

  • Stayed June 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank VanesaPlovdiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
256 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed May 27, 2012

This resort should really be impressive when it was built (20yrs ago). The architecture is impressive and the whole thing is huge.

The bad thing is that the rooms have not been renovated since. So, although the hotel itself is clean and the pools are impressive, you cannot help notice the musty smell in the corridors and rooms.

Service polite, but a little slow. Wifi in room essentially did not work.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank auteur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 23, 2012

Terrible Internet connection and bad service. Average food and poor bedrooms. Nice pool and entertainment area.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Justman14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Klassis Resort Hotel

Property: Klassis Resort Hotel
Address: Karga Burun Mevki Prof. Dr. Muammer Aksoy Cad. Silivri Merkez, Silivri, Istanbul 34570, Turkey
Location: Turkey > Istanbul
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #811 of 1,140 Hotels in Istanbul
Hotel Class:5 star — Klassis Resort Hotel 5*
Number of rooms: 304
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